Ratings based on 442 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveller
Posted 22-Apr-2018
The breakfast buffet really wasn't good, but apart from that the hotel is very good and you get a lot for your money.
Recommended
for Everyoneby A verified traveller
Posted 15-Apr-2018
It was a lovely hotel and met our requirements. The shower had plenty of hot water. It was a nice pool.
Comment from Hotel Management
18-Apr-2018 by Nic - AGM, Hotel Management
We are delighted to have been your chosen hotel during your recent stay in Wichita. It was
truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with
the hotel team as a critical way of understanding how we can continue to deliver exceptional service
to guests like you.
Thank you for staying at the Fairfield Inn & Suites Wichita Downtown and we hope you choose to create more memories with
us whenever your travels bring you back to Wichita.
Recommended
for Everyoneby A verified traveller from Colorado Springs, CO
okay hotel for a Fairfield
Posted 05-Apr-2018This hotel was a disappointment on the whole as a Fairfield. The beds were comfortable. The pool was nice, and the staff were friendly and helpful. Everything was clean. I haven't had a room without a microwave in years and the one in the food area was broken. The waffle makers did not work properly and there was no spray to prevent waffle batter from sticking with the one that did. Parking was strange. You had to park on a main, busy street to register, load and unload your car and then park in an adjacent parking structure on the 2nd floor or above but make sure you weren't parked in front of the condo entrances. Then you had to go downstairs and out the parking structure to the hotel entrance. Not impressed with parking, especially when you have small children. On the whole, the hotel itself was comfortable, nice, and quiet.
Comment from Hotel Management
08-Apr-2018 by Nic - AGM, Hotel Management
Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites Wichita Downtown with us.
We apologize for any inconvenience you may have encountered during parking in the garage. During your next visit, feel free to park in front of the hotel during check in and check out to make loading and unloading a little easier before parking. Our front desk staff will go over all of the parking details at check in and answer any questions that you may have.
Although we fell short of meeting your expectations during your past stay, I hope you will consider Fairfield Inn & Suites Wichita Downtown on your next visit to Wichita so that we can better deliver upon the guest experience you deserve.
Recommended
for Everyoneby A verified traveller
Posted 29-Mar-2018
Only downer was pool had too much chlorine one day and some of family broke out
Comment from Hotel Management
29-Mar-2018 by Nic - AGM, Hotel Management
Your feedback is integral to our ability to continue to improve our service. Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.
Recommended
for Familiesby A verified traveller
Good Hotel close to downtown
Posted 29-Mar-2018Ok visit came up for the weekend. Didn’t clean our room very good or change the sheets after I night of stay. But the staff was very friendly and gave us good choices to eat around there. The breakfast wasn’t very good or the people working the early morning shift
Comment from Hotel Management
31-Mar-2018 by Nic - AGM, Hotel Management
Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations.
Although we fell short of meeting your expectations during your past stay, we hope you will consider Fairfield Inn & Suites Wichita Downtown on your next visit to Wichita so that we can better deliver upon the guest experience you deserve.
Recommended
for Everyoneby A verified traveller
Downtown location
Posted 29-Mar-2018The staff was very helpful and customer service oriented. Loved the mattresses on the beds!
Comment from Hotel Management
29-Mar-2018 by Nic - AGM, Hotel Management
We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.
Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
Recommended
for Everyoneby A verified traveller from Wichita ks
Posted 26-Mar-2018
Always greeted when coming and going. Very nice and clean. Pool is always on point. Kids love it here
Comment from Hotel Management
26-Mar-2018 by Nic - AGM, Hotel Management
We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.
Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
Recommended
for Everyoneby A verified traveller
Nice hotel 3 blocks away from Intrust
Posted 26-Mar-2018Really nice hotel & very nice staff. The rooms were clean, comfortable, & up to date. My family did complain about the continuental breakfast, saying it was bland. But that's really not a complaint at all, just my family being picky! Very pleased with hotel!
Comment from Hotel Management
26-Mar-2018 by Nic - AGM, Hotel Management
We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.
Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
Recommended
for Everyoneby A verified traveller
Slow elevators, wrong room key, nice room.
Posted 25-Mar-2018After arriving, my room key did not work, they reprogrammed it, and when I went back to the room and opened the door the room was already occupied. Had to go back down and get another room. Keep in mind this required 3 rides on the slowest elevator in the world.
Comment from Hotel Management
29-Mar-2018 by Nic - AGM, Hotel Management
Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites Wichita Downtown with us.
Although we fell short of meeting your expectations during your past stay, I hope you will consider Fairfield Inn & Suites Wichita Downtown on your next visit to Wichita so that we can better deliver upon the guest experience you deserve.
Recommended
for Everyoneby A verified traveller
Posted 19-Mar-2018
Nice property, I would come stay here again...only downside is lack of surface parking.
Comment from Hotel Management
19-Mar-2018 by Nic - AGM, Hotel Management
Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
