Ratings based on 279 Verified Reviews

4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Mar-2017
Decent, clean, quiet. Staff was very friendly. Parking is a little inconvenient but I've had worse.
Comment from Hotel Management
25-Mar-2017 by CJ, Hotel Management
We thank you for taking the time out of your busy daily schedule to complete a review. We value all of our guest feedback and really appreciate it. It pleases me to know that the team's service to you had met and/or exceeded our guest's expectation. Thanks again and Take Care
4out of 5
Recommended
for Everyone
by A verified traveller

Hotel ok guests noisy

Posted 07-Mar-2017
Guest above our room to noisy and the front desk response almost was it is ok to be noisy, it is Saturday and people Come and leave
Comment from Hotel Management
12-Mar-2017 by GM, Hotel Management
Thank you for taking the time to complete a review and letting us know of your concerns. We value all of our feedback and will be shared with the team here. Thanks again and Take Care
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Mar-2017
Hotel was nice. Rv in room and dresser did not work. Staff was great
Comment from Hotel Management
04-Mar-2017 by GM, Hotel Management
Thank you for staying with us and we value your feedback. We will look into the issues you had with your room right away and thank you for letting us know. I am happy to hear the team here took good care of you during your recent stay and met and/or exceeded your expectations. Thanks again and Take Care
4out of 5
Recommended
for Everyone
by A verified traveller from KCK

Nice hotel close to concert venue.

Posted 06-Feb-2017
Pros: Comfortable beds
We enjoyed our stay. The room was nice, comfortable and clean. The hotel was very accessible and close to our concert venue.
Comment from Hotel Management
13-Feb-2017 by CJ, Hotel Management
Thank you for taking the time to complete a review of your recent stay here and it pleases me to know we had met and/or exceeded our guest's expectations during their stay. Hope you all were able to enjoy the concert as I heard this too was a great a concert. If your travels ever bring you back to the Wichita Area, I hope you choose to stay with us again. Take Care
5out of 5
Recommended
for Everyone
by A verified traveller

Awesome customer service!!!!

Posted 28-Jan-2017
Pros: the location was perfect!
I recently made a reservation for a young man that had a layover in Wichita while waiting on a bus. I booked the reservation in his name through Expedia and the called the hotel. The gentleman at the front counter, clerk was so helpful and kind and took great care of this young man, making sure he had a wake up call so he wouldn't miss his bus. From what I have been told the hotel was lovely, the rooms clean and nicely appointed. I would recommend this hotel to everyone
Comment from Hotel Management
30-Jan-2017 by CJ, Hotel Management
Dear Valued Guest, Thank You for taking the time to complete a review on your recent stay, we value all of our guests' feedback. So Happy to hear we were able to accommodate your acutance. We will share your comments with the team here, Thanks Again and Take Care
5out of 5
by A verified traveller

Posted 09-Dec-2016 on Hotels
The hotel clerk was very friendly. This is a great hotel to stay in for the price.
Comment from Hotel Management
11-Dec-2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete a review, we really appreciate the valued feedback. It please me to know that we had met and/or exceeded our guest's expectation. We had shared your review with the team here and Please come see us again if your travels ever bring you back to the Wichita Area. Take Care
5out of 5
by A verified traveller

Posted 07-Dec-2016 on Hotels
Comment from Hotel Management
11-Dec-2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete a review, we really appreciate the feedback and if your travels ever bring you back to the Wichita Area I hope you choose to stay with us again. Take Care
2out of 5
by A verified traveller from TULSA OK

Disappointing Stay

Posted 05-Dec-2016
Pros: the breakfast, workout room and pool area
Cons: cleanliness of the room (floor, bedding)
Location: I was in town for my sisters 50th birthday party at Hyde Park
For the price of $140 for the room the last thing I wanted to see when I finally went to bed was two spiders on the pillows of the bed.
Comment from Hotel Management
07-Dec-2016 by GSM/AGM, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites Wichita Downtown with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with our team in an effort to improve our service. Please feel free to reach out to me directly. We would like to make it right with you on your next visit to Wichita.
5out of 5
by A verified traveller

Posted 28-Nov-2016 on Hotels
We had an amazing stay. We had great customer Service.
Comment from Hotel Management
05-Dec-2016 by General Manager, Hotel Management
Thank you for taking the time to complete a review, we really appreciate the feedback we receive form our valued guests and hope we can provide you with exceptional service again if your travels ever bring you back to the Wichita Area. Take Care
4out of 5
by A verified traveller

Posted 27-Nov-2016 on Hotels
Comment from Hotel Management
05-Dec-2016 by General Manager, Hotel Management
Thank you for taking the time to complete a review, we really appreciate the feedback we receive form our valued guests. Take Care