Ratings based on 383 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from VA

Convenient location

Posted 23-Jan-2018
Pros: I appreciated the welcoming, friendly staff and the complimentary breakfast.
Cons: It would be nice to have more convenient parking.
Site convenient to downtown, airport, Newman University, Friends University and west side of city. The staff was friendly & helpful. Nice breakfast - good coffee and some gluten free options - I especially appreciated the fresh fruit.. The room was clean and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveller

The trains make it difficult to get a perfect 10.

Posted 22-Jan-2018
Other than the trains I loved the hotel, staff, facilities, cleanliness, comfort and the condition made it great stay.
4 out of 5
Recommended
for Everyone
by A verified traveller from Omaha, NE

Nice Stay

Posted 22-Jan-2018
Cons: parking
It was a comfortable and pleasant stay. Breakfast was nice, room was clean, and bed was very comfy. The only bad thing about the stay was the parking. It was kind of a pain to have to walk outside to the parking garage to my car, it would be nice if it was attached or there was a parking lot outside of the hotel but oh well, I still enjoyed my stay.
4 out of 5
by A verified traveller from South Carolina

close to downtown, River Walk and Airport

Posted 13-Jan-2018
Pros: Breakfast was good with many choices, including fresh fruit and soy products, easy access to downtown, airport and business
Cons: Parking Garage- states that is available, but only the rooftop floors are for the Hotel, Ice storm came along and had to scrape ice off my car !!
Location: Location is good for Museum , Botanical Garden...was closed in the winter :(
Stayed one week for business trip, staff very friendly,very close to nice walking along the river. Safe environment for women travelling alone. Has exercise room and pool ( pool was under construction which was not known)
5 out of 5
Recommended
for Everyone
by A verified traveller from Lebanon, Mo

Outstanding Customer Service

Posted 10-Jan-2018
From the moment we checked in the clerk Scott was so helpful. He provide detailed instructions on the working of the hotel, the next evening he was super helpful in locating near by entertainment the was suited for adults and a teenager. He went above and beyond to make sure we were satisfied. The room was very spacious and clean. The only negative I can say about this stay is the pool was a little dirtier than I would have expected.
Comment from Hotel Management
11-Jan-2018 by Nic - AGM, Hotel Management
Thank you for taking the time to review Fairfield Inn & Suites Wichita Downtown. we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller

Good for the price.

Posted 04-Jan-2018
Pros: Clean, comfortable, friendly staff.
Cons: Quieter HVAC, doors that don't slap so loudly.
Location: Good central location. There are many things to do and see in and near downtown Wichita. Check out the River Walk.
I stayed for two nights. The first night there was a group of teenagers running in and out of the next room. The doors make quite a racket when allowed to slam shut. Fortunately they quieted down after 9:00 and I did get a good night's sleep. The room was clean and comfortable, but the HVAC is a bit noisy. The WiFi is a bit on the slow side. Parking could be a bit of a challenge for some. The parking garage is not connected to the hotel, so you have to go outside, walk half a block, and then enter the hotel. I saw one couple using a walker that had trouble getting from the parking garage to the hotel lobby. Centrally located near the downtown area, there is lots to do nearby. There was no refrigerator of microwave in the room. Overall this is a good place to stay considering the price was quite reasonable. I would probably stay here again.
Comment from Hotel Management
10-Jan-2018 by Nic - AGM, Hotel Management
Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites Wichita Downtown. It appears from your feedback that there were a few challenges during your stay. We certainly understand how important a good nights rest is to ensuring an enjoyable stay. Your feedback is integral to our ability to continue to improve our service. We hope you will consider Fairfield Inn & Suites Wichita Downtown on your next visit to Wichita so that we can better deliver upon the guest experience you deserve.
4 out of 5
Recommended
for Everyone
by A verified traveller from Kansas

Noisy room

Posted 02-Jan-2018
The hotel is very nice but when I checked in my requested room not available. I was told there’s a king size bed instead of the two queen bed I ordered. Then when I get up to my room there is a loud noise coming from the vents ( whistling sound )where the air comes in could not turn it off. I had to sleep with a pillow over my head because there is no other rooms available
Comment from Hotel Management
07-Jan-2018 by Nic - AGM, Hotel Management
Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites Wichita Downtown. It appears from your feedback that there were a few challenges during your stay. We certainly understand how important a good nights rest is to ensuring an enjoyable stay. Your feedback is integral to our ability to continue to improve our service. We hope you will consider Fairfield Inn & Suites Wichita Downtown on your next visit to Wichita so that we can better deliver upon the guest experience you deserve.
4 out of 5
Recommended
for Everyone
by A verified traveller from Garden City, KS

A few words of warning ...

Posted 28-Dec-2017
This was a comfortable hotel with a good staff. There is a hidden $4.50 fee for location that you’ll be charged upon check-in. Hotel parking is located in the adjacent garage and not well identified. There is no covered walkway between the garage and the hotel. It was difficult to navigate all of this when we arrived late (in the dark and COLD)! I made this reservation in a hurry and did not do my research ahead of time. Hopefully this review will help others in a similar situation!
Comment from Hotel Management
02-Jan-2018 by Nic - AGM, Hotel Management
Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites Wichita Downtown with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. Please feel free to pull up to the front of the hotel to ensure a smoother check-in process during your next stay. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from Germantown, TN

Downtown, wonderful service

Posted 28-Dec-2017
We stayed at this hotel for one night on our way back from Colorado. Excellent service! This hotel is located downtown and there are local and chain restaurants nearby.
Comment from Hotel Management
28-Dec-2017 by Nic - AGM, Hotel Management
Thank you for sharing your experience at the Fairfield Inn & Suites Wichita Downtown. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Fairfield Inn & Suites Wichita Downtown and we hope you choose to stay with us again whenever your travel needs bring you back to Wichita.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wichita, Ks

Great experience

Posted 18-Dec-2017
Pros: Great location to “Old Town”.
Cons: All was good.Old Town was a “happening” area. Very good.
From front desk to shuttle driver, all were very helpful. Highly recommend.great location
Comment from Hotel Management
18-Dec-2017 by Nic - AGM, Hotel Management
We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!