Ratings based on 274 Verified Reviews

4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from KCK

Nice hotel close to concert venue.

Posted 06-Feb-2017
Pros: Comfortable beds
We enjoyed our stay. The room was nice, comfortable and clean. The hotel was very accessible and close to our concert venue.
Comment from Hotel Management
13-Feb-2017 by CJ, Hotel Management
Thank you for taking the time to complete a review of your recent stay here and it pleases me to know we had met and/or exceeded our guest's expectations during their stay. Hope you all were able to enjoy the concert as I heard this too was a great a concert. If your travels ever bring you back to the Wichita Area, I hope you choose to stay with us again. Take Care
5out of 5
Recommended
for Everyone
by A verified traveller

Awesome customer service!!!!

Posted 28-Jan-2017
Pros: the location was perfect!
I recently made a reservation for a young man that had a layover in Wichita while waiting on a bus. I booked the reservation in his name through Expedia and the called the hotel. The gentleman at the front counter, clerk was so helpful and kind and took great care of this young man, making sure he had a wake up call so he wouldn't miss his bus. From what I have been told the hotel was lovely, the rooms clean and nicely appointed. I would recommend this hotel to everyone
Comment from Hotel Management
30-Jan-2017 by CJ, Hotel Management
Dear Valued Guest, Thank You for taking the time to complete a review on your recent stay, we value all of our guests' feedback. So Happy to hear we were able to accommodate your acutance. We will share your comments with the team here, Thanks Again and Take Care
2out of 5
by A verified traveller from TULSA OK

Disappointing Stay

Posted 05-Dec-2016
Pros: the breakfast, workout room and pool area
Cons: cleanliness of the room (floor, bedding)
Location: I was in town for my sisters 50th birthday party at Hyde Park
For the price of $140 for the room the last thing I wanted to see when I finally went to bed was two spiders on the pillows of the bed.
Comment from Hotel Management
07-Dec-2016 by GSM/AGM, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites Wichita Downtown with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with our team in an effort to improve our service. Please feel free to reach out to me directly. We would like to make it right with you on your next visit to Wichita.
5out of 5
by A verified traveller

Posted 28-Nov-2016 on Hotels
We had an amazing stay. We had great customer Service.
Comment from Hotel Management
05-Dec-2016 by General Manager, Hotel Management
Thank you for taking the time to complete a review, we really appreciate the feedback we receive form our valued guests and hope we can provide you with exceptional service again if your travels ever bring you back to the Wichita Area. Take Care
4out of 5
by A verified traveller

Posted 27-Nov-2016 on Hotels
Comment from Hotel Management
05-Dec-2016 by General Manager, Hotel Management
Thank you for taking the time to complete a review, we really appreciate the feedback we receive form our valued guests. Take Care
4out of 5
by A verified traveller

Posted 25-Nov-2016 on Hotels
Tv was not set up. I had to call for help, none available. Noisy neighbors and cars loud outside. Bed was lumpy
Comment from Hotel Management
05-Dec-2016 by General Manager, Hotel Management
Thank you for taking the time to complete a review, we really appreciate the feedback we receive form our valued guests. Please accept our apologies for the inconvenience that had occurred during your stay. We have shared you comments with the team to make sure this was an isolated incident with the TV and noise. Thanks again and take care
5out of 5
by A verified traveller

Posted 21-Nov-2016 on Hotels
Comment from Hotel Management
23-Nov-2016 by General Manager, Hotel Management
Dear Valued guest, Thank you for taking the time to complete a review and we value your feedback. It pleases me to know we have met or exceeded our guest's expectation during their stay. Have a Happy Thanksgiving and please visit us again if your travels ever bring you back to the Wichita Area, Take Care
5out of 5
by A verified traveller

Convenient and Clean Hotel

Posted 31-Oct-2016 on Hotels
This was a very clean hotel to stay in and easy to get to. The staff was friendly and accommodating to our needs. The bed was very comfortable and our room was spacious.
Comment from Hotel Management
07-Nov-2016 by General Manager, Hotel Management
Thank You for taking the time to complete a survey on your recent stay. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. It please me to know we had met and/or exceeded your expectations. I will share your comments with the team here and l hope you have a wonderful day! Take Care
5out of 5
Recommended
for Everyone
by A verified traveller from Wylie, TX

Enjoyable stay!

Posted 24-Oct-2016
Hotel is clean; staff is friendly & quick to answer questions; breakfast is good-waffles, cereal, fruit, eggs, bacon, yogurt, muffins, juice, milk & coffee. The beds are comfortable; bathroom is clean; decor is a bit Art Deco-not the usual hotel decor. Parking garage is detached-could be a long trip if it's cold out. Enjoyable stay!
Comment from Hotel Management
07-Nov-2016 by GM, Hotel Management
Thank you for taking the time to complete a survey on your recent stay and I am happy to know we had met and/or exceeded your expectations on your traveling experience. Have a great day, Take Care
5out of 5
Recommended
for Everyone
by A verified traveller from US

Great hotel

Posted 24-Oct-2016
Pros: The bed was very comfortable. The room was clean and quiet. The breakfast was great.
Cons: There was nothing I didn't like. Some people complain in their reviews about the parking. I didn't think the parking was an issue at all. It's downtown so they have a parking garage next door and it worked out just fine.