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Rating 10 - Excellent. 1 out of 2 reviews" "
10 - Excellent
1
Rating 8 - Good. 0 out of 2 reviews" "
8 - Good
0
Rating 6 - Okay. 0 out of 2 reviews" "
6 - Okay
0
Rating 4 - Poor. 0 out of 2 reviews" "
4 - Poor
0
Rating 2 - Terrible. 1 out of 2 reviews" "
2 - Terrible
1
9.0/10
Cleanliness
6.0/10
Staff & service
8.0/10
Amenities
8.0/10
Property conditions & facilities
Reviews
2/10 Terrible
Verified traveller
8 Apr 2019
Liked: Cleanliness, amenities
Disliked: Staff & service
Verified traveller
Stayed 3 nights in Apr 2019
Response from Neri on 9 Apr 2019
Thank you for your feedback. We appreciate all good or bad comments so we can constantly strive to better ourselves.
While the property and location is fantastic the day you checked in our new customer service representative was not coping with so many guests on delayed planes. She is no longer working for us.
We hope your comments do not deter other guests coming and enjoying the great barrier reef and whitsundays