Studio Suite, 1 King Bed, Non Smoking | In-room safe, desk, iron/ironing board, free cots/infant beds
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Reviews of Super 8 by Wyndham Norton VA

2 out of 5
Super 8 by Wyndham Norton VA
425 Wharton Way Ne, Norton, VA

Reviews

7.8

Good

Rating 10 - Excellent. 137 out of 377 reviews" "
Rating 8 - Good. 135 out of 377 reviews" "
Rating 6 - Okay. 54 out of 377 reviews" "
Rating 4 - Poor. 29 out of 377 reviews" "
Rating 2 - Terrible. 22 out of 377 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel at a moderate price.
Clean room, bathroom and adequate bedding resulted in a good nights rest.
Stayed 1 night in Jan 2023

8/10 Good

Dustin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s ok, should be a little less expensive
Very outdated inside except for the flat screen tv. Room is very clean, but heat and air is from the 80’s and loud. The bed is just ok, not all that comfortable, but appeared clean. Bathroom was clean, light lickered. Smoke alarm beeped because the battery required changing.
Stayed 1 night in Jan 2023

6/10 Okay

Danny

8/10 Good

Janice

Business traveller
Liked: Cleanliness, staff & service
Don't let them put you near the elevator or the door. It's loud!
Stayed 2 nights in Nov 2022

10/10 Excellent

No

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel for the price!
Stayed 2 nights in Oct 2022

8/10 Good

BILLY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2022

4/10 Poor

William, Roanoke

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They could not process Expedia and want wanted me to call and straughten it out. No towles. Dirty. Trash in hallway. Outside door not locked at night.
Stayed 2 nights in Oct 2022

6/10 Okay

Laura

Travelled with family
No one cleaned room.Had to ask for towels.Lady at first night was very nice and helpful.
Stayed 2 nights in Oct 2022

4/10 Poor

Kathleen

Liked: Staff & service
Disliked: Property conditions & facilities
If you have to l…
Place reeked of smoke and marijuana despite being a smoke free property. Bed and shower were sufficient
Stayed 3 nights in Oct 2022

4/10 Poor

Kathy

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

Kathleen

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Place reeks of marijuana and smoke despite a smoke free property
Stayed 1 night in Oct 2022

8/10 Good

Donald

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff very friendly. Property needs updating
Stayed 1 night in Oct 2022

2/10 Terrible

Zoe

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They advertised breakfast and did not have anything but coffee
Stayed 1 night in Oct 2022

6/10 Okay

Danny

Business traveller
Disliked: Cleanliness, room comfort
Stayed 4 nights in Sep 2022

6/10 Okay

john

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
arrived to find hotel had been sold last week. no towels in room, no toilet paper and no staff cleaning room over our stay
Stayed 2 nights in Sep 2022

6/10 Okay

David

Stayed 2 nights in Aug 2022

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff,clean room, and quiet all around the rooms. Beautiful mountain view all around the hotel. Not expensive if you're on a budget, pets are welcome 😃 and it's close to everything. Plan to go back in a couple of months and I plan on staying there.
Stayed 3 nights in Aug 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While some other reviewers had bad experiences w/ cleanliness and bugs, room 115 suited my needs perfectly (though the bed should be replaced soon), especially for the room rate. Just don't have Hilton-like expectations. I found Lisa at the front desk to be nice and affable. One negative was the remote door entrance on the north side of the hotel; there was a card reader to enter but there was no lock on the door so anyone could come in without being seen by the front desk.
Stayed 1 night in Aug 2022

6/10 Okay

Mark

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
the room was nice as well as the staff. the smell in the room was terrible.
Stayed 4 nights in Jul 2022

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This was a tired old motel that needed some sprucing up. Other neighboring motels were either too expensive, full, or poorly reviewed. For one night on our tour through southwestern Virginia, it was fine.
Stayed 1 night in Jul 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice stay quiet and relaxing. We will be back again in the fall.
Stayed 1 night in Jul 2022

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay somewhere else.
Stay was horrible. First room the AC didn’t work. The second room I was across the hall from someone who had their door open while smoking weed and apparently worked there so they were using the room without paying for it. The 3rd room was alright the AC worked. But the wifi never works when i stay here. I only stay here because it’s the cheapest. But after this trip i’m good.
Stayed 6 nights in Jul 2022

8/10 Good

Alice

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Shannon

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property needs to be cleaned better and maintained. Would not recommend until updates made. Bugs in bathroom.
Stayed 1 night in Jul 2022

2/10 Terrible

niubis

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not a clean place
Stayed 1 night in Jul 2022

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Great stay comfortable beds and clean and friendly staff
Stayed 2 nights in Jul 2022

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and wonderful
Stayed 1 night in Jul 2022

4/10 Poor

Shannon

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The desk attendant was a very nice guy… but the property was pretty bad… my bathroom had clearly not been cleaned in a very long time… there was a moldy ring around the toilet bowl and visible mildew on the shower curtain.
Stayed 1 night in Jun 2022

6/10 Okay

vikki

Travelled with family
The properry was ok..last day...removed 'do not disrurb...didn't get a knock for maid service...Had to call and go to front desk for towels...Also on the last night, had a bug invasion...gnats or some sort of flying insects...finally front desk came and cleaned one window but a lot were still hanging around...not satisfactory...
Stayed 4 nights in Jun 2022

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel i have ever stayed at. The staff were usless they didnt inform me that the breakfast that came with the stay was no longer available. The none smoking rooms were all smoked in with cigarette burns in the bedding. The wet dog/musty smell hits you like a brick wall and doesn't go away. DO NOT STAY HERE. For food in the area you have BK or Hardee's thats it. If i could have gotten my money back and gone to a different hotel i would have right then and there.
Stayed 1 night in Jun 2022

8/10 Good

Jamie

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Still no daily room service. Put your dirty towels in hall, and then pick up yourself at front desk. No help, Covid, not a 5-star hotel, excuses.... otherwise clean place to stay.
Stayed 1 night in Jun 2022

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My only complaint was my air condition in room 216 leaked. they had trash cans under to catch the water and all night it dripped. Other than that the staff was great the hotel was clean and very safe environment
Stayed 1 night in Jun 2022

2/10 Terrible

Jerry

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Honestly, we typically stay here when we visit, everything’s pretty cool, nothing out of the ordinary, but after a twelve hour drive and showing up an hour after check in and we walk into the room and it looks like the previous tenant has just walked out after a week long visit, wet towels on the table, sheets and pillows all over the place, just basically hasn’t been cleaned yet, but the part that has me f**cked up, was the receptionist saying “well you’ll just have to wait” like dude no, I just drove for twelve hours and I just wanna lay down and change my clothes, there’s no way you had all day with two cars in the parking lot and not have it ready even with an additional hour 🙃
Stayed 1 night in Jun 2022

4/10 Poor

Sara

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities were nasty. No bath towels in rooms,
Stayed 1 night in May 2022

4/10 Poor

senol

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

6/10 Okay

Carol

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was very clean and staff willing to help in any way possible. However, in the middle of the night on our last night there, the picture hanging over the bed fell on my wife and me! This was about a 6 x 6 picture held up there by very small anchors. If a child had been in the bed, they could have been seriously hurt.
Stayed 3 nights in May 2022

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

6/10 Okay

Matt

Stayed 1 night in May 2022

10/10 Excellent

Sherelene

Travelled with family
Liked: Staff & service
Property needs maintenance. We saw ants or termites around the window & a/c unit. Front Desk came in & sprayed something. Otherwise all was good.
Stayed 1 night in May 2022

8/10 Good

Vicki

Travelled with family
Liked: Property conditions & facilities
Toilet was stopped up, had to plunge it ourselves. Dust hanging from ceiling.
Stayed 1 night in May 2022

2/10 Terrible

Charles

Business traveller
Disliked: Cleanliness, staff & service
Got the hotel and they proceeded to tell me I didn't have a room even though I had a confirmation number. Then when I got my room placed my things down and went to grab a bite to eat only to come back to find ANTS all over our belongings. Needless to say I paid for 2 nights and didn't stay an hour. Horrible won't be back!!!!!!
Stayed 2 nights in May 2022

10/10 Excellent

Karen

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff was very friendly and didn’t take long to get checked in even though they was booked full I didn’t have no problem wit my bookin on line will recommend and will stay again if needed Thank you
Stayed 1 night in May 2022

10/10 Excellent

Thomas

Stayed 2 nights in May 2022

8/10 Good

lorie, West End

Liked: Cleanliness, staff & service
Room was clean-
Stayed 1 night in May 2022

6/10 Okay

Keith

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Pretty mountains. Super nice and helpful staff. Bath tub was filthy.
Stayed 1 night in Apr 2022

4/10 Poor

Jamie

Business traveller
Liked: Property conditions & facilities
Another motel, still using Covid as an excuse not to provide any room service. Sick of it. Had to ask for clean towels each day, even after requesting service. Guests were leaving trash and linens in hallways. Only breakfast option was a blueberry muffin.....
Stayed 3 nights in Mar 2022

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel 8
We checked in late, personnel was friendly, room was clean, smelled cigarettes in the stairwell but other than that was ok.
Stayed 1 night in Mar 2022

2/10 Terrible

Megan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever. Will not be back.
Literally the wrost experience ever. I have stayed at this hotel at least 20 days a year for the last 7 or more years and it has gone to crap. I will NEVER stay here again. Even contacted the company with no response! Our room smelled so bad of smoke that it caused my asthma to act up and my husband and kids to cough! And its a "non smoking room." We literally had to leave a window open to be able to barely tolerate it. Then we were only given 2 towels for 4 people. When we went to exchange towels we were told" no we dont have any. You people think we have unlimited towels!" Then she was able to find one washcloth and towel for our family of 4! She said that "she ordered towels weeks ago." She acted like we were a bother and also shouldnt be asking for towels even though we didnt even have enough for our family. The bathroom smelled like backed up sewage. There was people screaming and hitting walls at 3am. Literally, i was afraid to walk out of my room alone. I am very very very dissatisfied and I would not recommend anyone stay here. Also there is signs that says"no locals can stay here due to recent events!"
Stayed 3 nights in Mar 2022

10/10 Excellent

Roger

Stayed 1 night in Mar 2022