Booked what we thought was a superior family suite for myself my husband and two grown up children for a three night stay, we were allocated room 8, Up on the top floor, one double bed and a futon!!!. Room very small, en-suite no bigger than a broom cupboard. No option to move rooms hotel fully booked. Had to request more towels, coffee tea etc, No complimentary sherry or water as stated on the website. Lovely bar area with plenty of drinks, however, always closed so we never had the opportunity for to purchase any.
Very poor customer service, we were constantly having to ask for the little extras which should of come as standard considering the amount of money we paid. I definitely would not re-visit. If I were to leave one positive comment, the breakfast was pretty good.