Westmont Holidays from £748

Meh

Absolutely not as advertised. A loft space that the landlord has furnished with the bare minimum to qualify. In no way worth the price paid. Main bed was a price of wood on the floor with a cheap mattress. Second "bedroom" is a cheap plywood box with very low ceilings, no ventilation and "windows" only to the apartment itself not external. Cheap kitchen with dirty pots and pans. Dirty floors. On the second day both bathrooms flooded with sewage as a drainage pipe backed up and despite a clean up the place stank of you-know-what for the rest of the stay. Area is sketchy with homeless sleeping right outside the door. Garage opener did not work forcing us to street park the car. A real shame as it could be a nice apartment but the landlord has figured that doing it on the cheap does not matter if you are doing short term rentals. Definitely do not recommend.

This is my first Expedia review despite being a Platinum member, and unfortunately, this experience warrants one star. Santa Monica Proper is stylish and beautiful, and the room was comfortable. But the service was shockingly unprofessional, and the handling of an acknowledged billing error raises serious concerns about the hotel’s billing practices and accountability. After spending a substantial amount at Surya Spa, I was charged close to $600 for a treatment I neither purchased nor received. I flagged this at checkout. The front desk acknowledged the mistake, apologized and explicitly assured me the charge would be removed. Yet the hotel processed it anyway, I sent detailed emails to both hotel and spa management. Neither has responded. Charging a guest for a service they never received, despite acknowledging the error, and then ignoring a documented complaint reflects serious failures in oversight and basic customer service. Guests should not have to scrutinize their credit card statements and chase management to recover money that should never have been charged. For a hotel positioning itself at this level, this is inexcusable.