Westminster Theological Seminary

Staff is rude to customers

​We had an unacceptable stay at this property due to severe sanitation and maintenance neglect. Upon arriving late at night, our first room was completely unlivable and dirty. We went down to the front desk to request a room change, but the replacement room was just as neglected. ​Key issues documented in the replacement room: ​Unsanitary Bathroom: Stray hair left on the shower floor/baseboards, visible black mildew/mold along the top tile caulking, and clogged shower nozzles with calcified buildup. ​Plumbing Hazards: Corroded, heavily rusted toilet bolts with dried yellow-brown leak tracks spreading across the floor. ​Rusted Fixtures: Bathroom storage shelving covered in flaking rust and heavy corrosion. ​HVAC & Air Quality: The ventilation grates were caked in heavy dirt, particulate grime, and dark spotting, blowing dirty air directly into the room. ​Lack of Sanitization: The room phone and high-touch areas had caked-in grime and dust across the buttons and crevices. ​Moving a guest from one filthy room to another does not resolve a habitability failure. Basic health, hygiene, and maintenance standards are clearly not being met here. I strongly advise travelers to look elsewhere. When we reported these conditions and requested to cancel our remaining nights, the hotel was completely unwilling to refund us or take accountability. Expedia customer support had to step in, override the property's refusal, and help relocate us so we could stay in a clean, habitable environment.

👎