Westlake Holidays from £725

From the check in to check out, this hotel was amazing! Wonderful, friendly staff who went above and beyond for our little dancers (we stayed for a dance convention in the area). Clean, beautiful property. The pool area was fun for the kids and adults both! Extremely clean rooms and nicely stocked with everything we needed. The restaurant and bar were amazing as well. Great location. We’ll definitely return!

The room was smaller than expected. Not really a negative. But, had no microwave in the room to warm food.

While the property itself is great (clean, quiet, good amenity), communication and management is poor. We were given a code to a wrong room in the Latch app as they re-assigned us to a new room on the day of check-in but didn’t update in their system properly. We stepped in a room that was clearly occupied! What’s worse was we were emailed that all staff would be on Thanksgiving break and we should call some back up phone number, but the back up person clearly belongs to a different firm and was not sure how to handle this and told us there is a chance nobody would be given it’s night before Thanksgiving (so very stressful for us after a long day of driving). And even more funny was we tried to call the original number after all, and they were actually not on break at all! They were indeed able to help. It seems the property is subcontracted through many firms and between each layer there is some communication barrier. Too many miscommunication and mismanagement made an otherwise wonderful stay stressful.

We were first time at the property. It was super clean. Just the staff could have provided us with a better view which was told to us when we booked the property. Other than that I would give it 100 on all other areas