Interior
Check availability

Reviews of Malmaison Leeds

4 out of 5
Malmaison Leeds
1 Swinegate, Leeds, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 583 out of 1001 reviews" "
Rating 8 - Good. 259 out of 1001 reviews" "
Rating 6 - Okay. 105 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very big rooms and great location. Really lovely welcoming staff. Good food in the brasserie . Would come again.
Stayed 1 night in Apr 2024

6/10 Okay

Jan

Travelled with family
Disliked: Property conditions & facilities
Room 117 bathroom was poor hot tap was broken bathroom door had to be slammed to shut it and the bath screen didn’t fit in bath allowing water from the shower to flow on to the floor . Bath robes old and rough . Not impressed as we paid extra for an upgrade room
Stayed 1 night in Mar 2024

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our overnight stay. The staff were all very welcoming and friendly. The location is great for Leeds centre ( everything in walking distance) we stayed in a cosy double, the room was quirky, spotlessly clean and had all the amenities needed, The bed linen was luxurious. The room was small but adequate for one night. It lost a star on the bed.... It was a small double, no bedside tables, not a major problem but the bed itself was about a foot from the headboard/wall which wasn't noticeable as it was covered with pillows until we came to get in it. This meant the pillows kept falling down the gap, which meant a very disturbed sleep, you couldn't budge the bed up to the wall either. This really needs looking at, even if a board was put in to support the pillows. Other than that a great stay. Also the offer to leave luggage after we checked out was excellent. Thankyou!
Stayed 1 night in Mar 2024

10/10 Excellent

Tanya

Stayed 1 night in Mar 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the suite and it was amazing. Pricey but a real treat and can’t wait to go back.
Stayed 1 night in Mar 2024

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, staff & service
Nothing particularly special, and nothing too serious to complain about. Prior guest had stolen the TV aerial cable which reception resolved swiftly. Room we had was definitely ready for a refresh. Wallpaper peeling off, paint scuffed off in many areas. Bed was comfortable. Toilet, for some reason, is positioned as close to the wall as physically possible. Breakfast, the continental side was impressive. The cooked side was embarrassing. Full English was as poor a looking breakfast as Ive ever seen in a hotel. Every item comes burried in pepper to give it some taste. 1 anemic sausage looking sorry for itself. Didnt expect a Premier Inn breakfast to be better than a Malmaison breakfast but here we are. Very average indeed.
Stayed 1 night in Mar 2024

10/10 Excellent

Simon

Stayed 1 night in Mar 2024

8/10 Good

John, Northwich

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Nice hotel but not particularly luxurious even in a Club Room. Disappointing that kitchen closes at 9pm and room service after this time is very basic. Ended up walking across road for a curry at 9.30 rather than having room service.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights here - very comfortable and well-provided, with friendly and helpful staff at reception and restaurant.
Stayed 2 nights in Mar 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

kieran

Stayed 2 nights in Feb 2024

8/10 Good

Stacey

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
For the location of the hotel, I was expecting it to be a noisy, especially on a weekend but was pleasantly surprised at how quiet the room was. Check in was easy and fuss free. The staff were lovely especially the short haired blonde person behind the bar, who wore glasses. The hotel was overly warm in the bar/foyer area but didn’t matter in the room, as it had air con. Stripped bed upon leaving and saw a very stained, dirty mattress.
Stayed 2 nights in Jan 2024
Response from Team Mal on 14 Feb 2024
Hi Stacey, Its lovely to see that the team excelled in their hospitality and that you found the hotel to be quiet and in a good location. I am disappointed to hear about your mattress however. I have looked up your reservation, to see the room you were allocated and handed this information to the Housekeeping manager so this can be looked into.Many thanks for your comments.Team Mal

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jan 2024

2/10 Terrible

Louise

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrendous hotel ! Disgusting so dirty and unloved
Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, amenities
Lovely as always
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasure as always
This is my second stay at the Leeds Malmaison and the 5th or 6th stay at Malmaison I think. As always, comfortable spotless rooms. Bathroom was OK but seems it was about to be replaced as there was lots of work going on in adjacent rooms (although very little noise associated with this work).
Stayed 2 nights in Jan 2024
Response from Team Mal on 30 Jan 2024
Dear Christopher, thank you so much for your feedback. You are correct in saying we are having a facelift in some of the rooms and I am glad that the ongoing works did not effect your stay. We look forward to welcoming you back to Malmaison Leeds in the future, Kind regards, Ross, Assistant Reception Manager

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and clean and tidy room
Clean hotel, great service, no hassles
Stayed 1 night in Jan 2024
Response from Team Mal on 30 Jan 2024
Thank you for your feedback Sean. We are glad you enjoyed your stay. Ross, Assistant Reception Manager

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable room. Very spacious. Slow check in due to queuing.
Stayed 1 night in Jan 2024
Response from Team Mal on 30 Jan 2024
Thank you for your feedback Joanne, it great to hear you enjoyed the room. We look forward to welcoming you back soon. Kind regards, Ross, Assistant Reception Manager

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Malmasion
Receptionist really accommodating and help full terrible service in the restaurant in the in the evening had to ask for a menu didn’t ask if my food was ok if I needed anything additional no service what so ever very dissatisfied for a reputable hotel. Terrible service at breakfast also waited 35 minutes for my breakfast to arrive had a teams meeting that I was late for staff very disengaged.
Stayed 1 night in Jan 2024
Response from Team Mal on 30 Jan 2024
Dear guest, I'm glad to hear that the Reception team were on hand and accommodating, but I am disappointed to hear about your experience in the Brasserie. I would love to have the opportunity to discuss your experience in more detail. Please message me here at your earliest convenience. Kind regards, Ross, Assistant Reception Manager

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm friendly welcome from the staff, really comfy bed and lovely bedding, fabulous location. Minor comment - bath side was looking a little tired.
Stayed 1 night in Jan 2024
Response from Team Mal on 30 Jan 2024
Thank you for your feedback Howard. It's great to hear the staff at Reception were so accommodating, we cant wait to welcome you back on your next trip. Kind regards, Ross, Assistant Reception Manager

6/10 Okay

Sarah, Durham

Travelled with group
Easy space to stay, close enough to city
Stayed 1 night in Oct 2023
Response from Team Mal on 30 Jan 2024
Hi Sarah, I'm glad to hear that the hotel was convenient and close enough for you to enjoy Leeds. Kind regards, Ross, Assistant Reception Manager

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Malmaison Leeds, January 24
room was lovely; service at reception likewise (free pornstar martini was ideal on a Saturday evening)
Stayed 1 night in Jan 2024
Response from Team Mal on 30 Jan 2024
Dear Andy, its fantastic to hear you enjoyed your free cocktail! We can't wait to welcome you back soon for another. Kind regards, Assistant Reception Manager

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chloe was highly efficient with style & panache!
We had a superb experience staying at the wonderful Malmaison Hotel in Leeds. All the staff were excellent, extremely hospitable and provided us with superb service. The most outstanding and wonderful member of the staff that looked after us is called Chloe and she provided us with the highest possible level of seamless service with both style and panache! Chloe was both highly efficient and truly charming! Please pass on our sincere thanks to Chloe and all the team. Kind regards Robin
Greatly stylish & wonderfully comfortable bedroom!
Stayed 1 night in Jan 2024
Response from Team Mal on 30 Jan 2024
Hi Robin, It's great to hear you had a fantastic stay at the start of the month. I will gladly hand over to Chloe your kind comments! We cant wait to see you back here soon! Ross, Assistant Reception Manager

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay. We had a free upgrade which was a nice surprise. Room was comfortable and spotless. Staff friendly and helpful.
Stayed 1 night in Jan 2024
Response from Team Mal on 14 Feb 2024
Great to hear you had a fantastic time Katie! We can't wait to welcome you back in the future.Kind regards, Team Mal

8/10 Good

Bev

Stayed 1 night in Jan 2024

6/10 Okay

JONATHAN

Stayed 1 night in Jan 2024

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities
All was good especially the welcome and the £1 cocktails bought as part of the breakfast package. Enjoyed very much the bar experience. The room was stylish and comfortable, only downside was the shower - very difficult to get the temperature of the shower low enough to enter. We had breakfast and liked the way it was presented and served, the only down side was the cooked element was a bit colder than expected. Will definately book again
Stayed 1 night in Dec 2023

10/10 Excellent

Fatima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Helen, Keighley

Travelled with partner
Liked: Amenities
Great stay - lovely big room too. Bed and sheets were excellent and a great nights sleep
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and staff
Hotel was very good and so were the staff. Breakfast was also very good.
Stayed 1 night in Dec 2023

10/10 Excellent

Nadege

Stayed 2 nights in Dec 2023

6/10 Okay

Jacqui

Stayed 1 night in Dec 2023

6/10 Okay

James

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Bee

Stayed 2 nights in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, amenities

6/10 Okay

Louisa

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

chris

Stayed 2 nights in Dec 2023

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, however a bit noisy when trying to sleep in my bedroom
Stayed 1 night in Dec 2023
Response from Team Mal on 8 Dec 2023
Dear Timothy, thank you so much for your feedback. We look forward to welcoming you back to Malmaison Leeds in the future, Kind regards, Ross, Assistant Reception Manager

8/10 Good

Robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team Mal on 8 Dec 2023
Dear Robin, thank you so much for your feedback. We look forward to welcoming you back to Malmaison Leeds in the future, Kind regards, Ross, Assistant Reception Manager

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Ian

Business traveller
Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Team Mal on 8 Dec 2023
Dear Ian, thank you so much for your feedback. We look forward to welcoming you back to Malmaison Leeds in the future, Kind regards, Ross, Assistant Reception Manager

6/10 Okay

Adrian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mixed
(1) Check in, bar service, room all good. (2) Some disappointment at breakfast when having been asked for any allergies my partner said “kiwi”. We were then told there was no kiwi. Subsequently my partner took some fruit salad and saw kiwi in the bowl. This could have been very problematic. (3) We were disappointed with the response at check out with regard to our question about how the discounted parking rate was obtained. We felt somewhat dismissed in the response and even when we explained that we had booked via Hotels.com and had not seen that we had to pre-book in advance there was no real acknowledgment or offer of any customer service.
Stayed 1 night in Nov 2023

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Great breakfast. Quiet. Thanks.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location. Second time we’ve stayed here and would definitely return again. Checkin was smooth and the receptionist was lovely and friendly. Rooms are great spacious and clean. Location is ideal as everything is within walking distance. Another great stay .
Stayed 1 night in Nov 2023

8/10 Good

Mark

Stayed 1 night in Nov 2023

10/10 Excellent

Emily

Stayed 1 night in Nov 2023
Response from Team Mal on 8 Dec 2023
Dear Emily, thank you so much for your feedback. We look forward to welcoming you back to Malmaison Leeds in the future, Kind regards, Ross, Assistant Reception Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Meh, saving grace is the lovely staff team
Staff were all lovely, but the hotel felt worn and in need of update, most notably the room and its ensuite. The bed was incredibly uncomfortable.
Stayed 1 night in Nov 2023