Search Hotels by Red Roof Inn in West Springfield from £59

"Due to flight delays, unable to arrive until the next morning. LaQuinta said there was no payment recourse as I had already paid, but they did let us have breakfast. "

"Needs more variety"

"The parking lot has more potholes than actual pavement, AND there were literally ZERO parking spots available to park my car. I had to park up on a grass embankment. No wonder a tornado tried to take down this hotel in 1979!"

"xxx"

"Room clean. Staff was friendly. However, elevator not working during stay was a downside and it was hard to take a HOT shower. At best the water was lukewarm. Poor cell reception could only use phone on WiFi but that even would drop calls. Unfortunately, if I have a choice on hotel stay next time I’m in town it wont be to stay here. "

"Beds were comfortable, breakfast was good. The pool was a little cold and the hot tub was out of order."

"I was disappointed in that I thought breakfast would be included with my booking, but found out upon check in that it was an add-on cost. The breakfast food and coffee options for sale at the coffee bar were somewhat limited. The hotel was clean and other amenities like the gym and pool were nice. "

"The staff was very friendly and accommodating. The lobby was beautiful. The massage chair in our room was amazing. "

"If you are a parent of autistic children this is not the hotel for you. You can hear everything from the room upstairs which I had no issue with because I don’t complain since I know what it’s like but the manager came to my room and instead of politely asking me what was going on or if she can help me in any way or relocate me if it was needed but she did not do that instead her tone was cold and very dismissive. It’s understandable that noises bother people but I cannot do anything with my children that are both on the spectrum hence why parents of disabled children don’t go out much because of people who are unaware of this life. I would say if you do stay maybe make it aware to them but in my opinion I shouldn’t have to tell you my life story to be treated fairly. Also, there was a few comments made by housekeepers and the manager as well spoke about the screaming. Almost like the whole hotel had a chat about us.. I would say it is very much clean and the food in the cupboard is reasonable price. I had no issue with anything other than the staff unfortunately."