West Point Holidays from £1,440

Very friendly & helpful staff all around (front desk, doorman/porter/bell hop, housekeeping). Arrived before check-in time & front desk alerted me by txt msg as soon as room was available (~5hrs prior to official check-in time), and accommodated late check-out by up to 30min. Only blemish was I encountered (& exterminated) a very small cockroach in the bathroom during my stay.

My go to hotel in NYC when I attend the US Open

Very friendly staff

Fantastic staff! Friendly, helpful, accommodating!

I had sent two messages to the hotel to check that I had booked the right room type to see the full view ranging from the Brooklyn Bridge, city skyline and all the way to the Statue of Liberty. It is my fault for not following up for a response because I ended up having to choose between the room they gave me (bridge view only) or partial skyline and statue. I chose the statue view but was disappointed as I paid the amount I did expecting the full view. My mistake, not the hotel’s but if you send a message requiring a response, you may not get one. My advise - FOLLOW UP!!! Also, if you have a camera that is anything other than an iPhone, they will not let you use it on the property (from the outside at least). There is mention of this on their website (if it would occur to you to check for such things) but it merely states that no professional photography is permitted without a contract with the property (it does not however state that a camera cannot be used at all) so I was again disappointed to find that this extends to using a hand held fairly basic camera. Most people use their phones I realize, but this is something to be aware of if you plan to use an actual camera or God forbid any type of zoom lense to capture the amazing view. The elevator keys are temperamental and on one occasion I was trapped in the elevator until someone else entered but the staff I encountered were all really friendly and overall it is a really nice hotel in a great location.