West New York Holidays from £669

Cons Bad plumbing, shower drained slow, shower water control faucet was stripped and hard to control the temperature of the water, water stopped (completely) multiple times during showers. Shower curtain sticking to you as you bathe because it was so small. No electrical outlets near the bed or close to a table or chair. Beds weren't exactly comfortable, hard and springs in mattress were unforgiving, bathroom was extremely small, toilet, sink, and shower super close together, no room to move or dry yourself in the bathroom due to everything being so close together, and the inability to use the toilet comfortably. Stayed on the 12th floor, elevators were really slow and hard to catch at times. Pros Room was clean (linens, towels, and floors, etc.), A/C worked fine, it's a fantastic location close to most everything of interest, and the staff was friendly and courteous.

We loved this hotel. The room was beautiful and very comfortable. Excellent lighting for reading. Bathroom was great with unbelievable water pressure in both bath and shower. Wonderful cleaning staff. Great trip.

Room was very clean and aesthetically pleasing. The views from the property were amazing! Nice and spacious as well. Will book again when I come back to NY!

This review will vary depending on who the traveler is: if you want a reasonable rate, fantastic room and location, this is a 10/10; but if you need anything that a traditional hotel offers in the way of service or amenities, then I'd rate this a 5/10. Its 2026 and they still have a standard TV with outdated worthless cable channels and no ability to stream; no room service, no plates or utensils to use if you order food from a delivery service. Management of the hotel is seriously lacking - BUT that's not a knock on the actual hotel employees who were all A+ - the management company just doesn't staff the hotel so there's only a few employees on site. If you try calling the front desk, it may take 7-8 tries. Last complaint is the bogus resort fee they charge and justify by offering you a couple free sodas in the mini-fridge and some random snacks that I didn't even touch - hate any hotel that uses these gimmicks to give the appearance of a lower daily room rate and then tacks on these additional charges without any real purpose.

The room was nice, clean, and the bed was super comfy! The room was small but manageable and just perfect for my husband and me! Great location and the staff were very nice! Thank you!