West Henrietta Holidays from £262

When I arrived the front desk was closed and a woman and what appeared to be her family was sitting in the lobby. She had a list in her hands and told me I could not check in because her system was down and I would have to go somewhere else. There was no attempt to recommend other services in the area or allow me to use the phone. I had asked is there was a restroom I could use after traveling 6 hours to get there - she said no. While we sat in our car trying to work with Expedia to get a new hotel other patrons were arriving and leaving and she came outside to turn them away. While driving away two ladies sitting at the front door smoking flipped us the middle finger.

There was ample parking, the room was clean, and staff was nice. There is an onsite restaurant, Petals, which is fine for meals, but it would have been nice to have a complimentary continental breakfast included with our room.

Loved it. So peaceful and serene. played scrabble all evening

Breakfast wasn’t replenished until we alerted staff there wasn’t a person working in that area to anticipate the needs of travelers.

It looks like a hotel that was high end way back in the day, but its strughling to hang on. I had to get my own hand soap etc.at the front desk. I booked 2 queen beds but was put in a king room. Bed was clean and comfortable though. Im glad my teenager was ok to share. Only one elevator was working for 7 floors and it was just barely working. Not a lot of explanations or information from staff eg: you have to swipe your room key when you press your floor button or the elevator will just go back down to the lobby. You also have to press door open when you reach your floor or you will go back down. Otherwise it was clean, comfortable, and a beautiful view of the city at night.