Good afternoon Priya,I apologize for your experience here at Great Northern. I do not believe anything was at fault on our end. According to your booking through Expedia, You booked two different style lodge rooms. The first night of your stay you booked a King Bed and Bunk Bed room (booking ID: 59710725) The second booking you made through Expedia was a 2 queen bed lodge room (booking ID: 59711374). These are two separate reservations you made through Expedia so no one from the Great Northern office is at fault here. Since we are such a small business close to Glacier national park, we are usually fully booked this time of year. Our check-in time is 3pm and checkout at 10am. This gives our housekeeping team a chance to clean all accommodations. Since you booked two different rooms, we could not guarantee your next accommodation would be cleaned as soon as you checked out of the first one. As for the cafe on our property, our hours are listed on our website all year and show our closing date for the cafe is labor day weekend. I appreciate the feedback on the lights and signs and will make improvements next season. I believe your poor experience was genuinely not a reflection of our staff or business but your booking through Expedia for their miscommunication. I hope if you stay with us in the future that you book directly through us and not a 3rd party. Enjoy the rest of your Vacation in Glacier National Park!Cheers,JazzAssistant Office Manager

Thank you for your rating of Excellent! We're always working to improve our services, and we're glad to hear that you found your stay to be above and beyond your expectations.

Thank you for awarding us with a perfect rating! It brings us immense joy to know that you had an incredible experience staying with Great Northern Resort. Our team at the office and housekeeping work hard to ensure each guest receives the best experience possible while exploring the beautiful area. We can't wait to welcome you back for more thrilling and unforgettable moments while you're staying in the stunning Glacier Park!

We're truly sorry to hear about your disappointment regarding the waterpark. We understand how frustrating it can be when expectations aren't met.Our resort strives to provide accurate information to all booking platforms, and we apologize if there was any discrepancy in this instance. Rest assured, we will promptly contact Travelocity to correct any misinformation, ensuring future guests receive accurate details about our amenities.We appreciate your feedback, as it helps us improve our services and ensure accurate descriptions for future guests.

Emily, thank you for your perfect review. Our office and housekeeping team work hard to make every guest feel welcome and set them up for amazing adventures in Glacier Park. We're glad to hear the breakfast was perfect to get you out into the park early. We look forward to hosting you on your next stay when visiting Glacier Park.

Sherry, thank you for your perfect rating! Our housekeeping teams works very hard to make everything relaxing and enjoyable. We're glad we hit the mark. We look forward to hosting you on your next visit to the West Glacier area.

We sincerely apologize for the disruptions you experienced during your stay at Great Northern Resort. Your comfort and peace are of utmost importance to us, and we deeply regret that your experience did not reflect the peaceful and relaxing atmosphere we strive to provide.We understand that events held at our wedding venue can impact the tranquility of the surroundings due to the natural acoustics of the woods. We genuinely appreciate your feedback as it helps us improve our guest experience. We will work on enhancing our communication with wedding parties to ensure that all guests are mindful of noise levels, especially during late hours.Regarding the fruit flies, we are committed to addressing this issue promptly to maintain a hygienic and comfortable environment for our guests. Your feedback regarding the fly trap is duly noted, and we will take the necessary steps to improve its effectiveness.We also apologize for the inconvenience caused by the key misplacement. This was an oversight, and we're actively working to ensure better organization and coordination among our staff to prevent such occurrences in the future.Your feedback is invaluable to us, and we genuinely regret that we fell short of your expectations. We appreciate your input, and we hope you might reconsider staying with us in the future, allowing us the opportunity to provide you with the relaxing and enjoyable experience you deserve. If you have any further concerns or would like to discuss your stay in more detail, please don't hesitate to reach out to our customer service team. Thank you for bringing these matters to our attention.

Thank you for awarding us a perfect rating! Our housekeeping and office staff work very hard to create an amazing experience for all our guests. We're glad we hit the mark. We look forward to hosting you on your next stay in the beautiful Glacier Park area.

Thank you for awarding us a perfect rating! Our housekeeping and office staff work very hard to create an amazing experience for all our guests. We'll certainly pass this along to the team. We're glad we hit the mark. We look forward to hosting you on your next stay in the beautiful Glacier Park area.

Vanessa, thank you so much for your review. Our housekeeping team works very hard to create a relaxing environment to stay when visiting Glacier Park. We look forward to hosting you on your next visit to West Glacier with easy access to the West Glacier Park entrance.

Thank you for awarding us a perfect rating. It's always wonderful to hear that we hit the mark and you enjoyed your stay. We look forward to seeing you on your next visit to Glacier Park!

Thank you for awarding us a perfect rating! It's exciting to hear that you had a relaxing stay in West Glacier. Our housekeeping and office staff work very hard to create an amazing experience for all our guests. We're glad we hit the mark. We look forward to seeing you on your next stay at the West Glacier park entrance.

Darin, thank you for your perfect rating. It's always nice to hear that our housekeeping and office staff hit the mark. We hope the rest of your time in Glacier Park was just as amazing as your stay at Great Northern Resort. We look forward to hosting you on your next stay in the beautiful Glacier Park.

We're ecstatic that you had such a great time during your stay! Thank you for choosing Great Northern Resort for your vacation, and we're eagerly looking forward to hosting you for many more enjoyable experiences!

Thank you for your kind words! We're glad you enjoyed your stay at Great Northern Resort. We take pride in our beautiful property and our commitment to providing a quiet and relaxing experience for our guests.

We're pleased to have played a part in creating lasting memories during your stay. It's wonderful to hear that your room was nice and cozy. Your kind words serve as a source of inspiration for us to continue delivering excellent service. See you again on your next adventure!

We're pleased to have played a part in creating lasting memories during your stay. Your kind words serve as a source of inspiration for us to continue delivering excellent service. See you again on your next adventure!

We're glad you found our overall experience to be positive. No TVs are a great way to spend time with the family and relax when your on vacation. We appreciate your comments and we hope you'll come back and visit us again soon.

We're ecstatic that you had such a great time during your stay! There is so much to do and see here in Glacier Park. We'll certainly pass your lovely comments onto the staff. Thank you for choosing Great Northern Resort for your vacation, and we're eagerly looking forward to hosting you for many more enjoyable experiences!

We're pleased to have played a part in creating lasting memories during your stay. We'll certainly review your microwave comments to see what we can do. Your kind words serve as a source of inspiration for us to continue delivering excellent service. See you again on your next adventure!

Your words resonate with us, and we're thrilled to have provided you with a serene retreat. Our housekeeping and office staff work very hard to make every guest feel welcome and relaxed while they are on vacation. Anticipating your next visit is a joy, and we can't wait to create more restful moments for you.

Our commitment to providing value and comfort is unwavering. We have fixed this issue with the lighting on the outside of the lodge. We're overjoyed to have met your expectations, and we eagerly await your return for another wonderful experience.

Thank you for your rating of Excellent! We're always working to improve our services, and we're glad to hear that you found your stay to be above and beyond your expectations.

We're so glad you had a great time at Great Northern Resort! We hope you'll come back and visit us again soon.

We're sorry to hear that we missed the mark on your stay. We put extra sound dampener mat in the walls to prevent this. We sincerely apologize for any inconvenience this caused. Please feel free to use our after hours number when this happens as it sounds like it was a very upsetting to your rest and likely was for other guests as well.

We're so glad you had a great time at Great Northern Resort! We hope you'll come back and visit us again soon.

We appreciate your rating of Excellent! The lodge room breakfast bags are a great way to get out into Glacier Park early before many of the restaurants are open. We're always working to improve our services, and we're glad to hear that you found your stay to be more than satisfactory!

We're pleased to have played a part in creating lasting memories during your stay. Your kind words serve as a source of inspiration for us to continue delivering excellent service. See you again on your next adventure!

We're glad you found our overall experience to be positive. We hope you'll come back and visit us again soon.

Tammy, your feedback is truly appreciated! Knowing that our location near Glacier National Park and our attentive team made your stay special is incredibly rewarding. Our restaurant is only open seasonally. We can't wait for your return visit!

Thank you for your rating of Good! Breakfast bags are a great way to get out into the Glacier Park before the restaurants are open. We're always working to improve our services, and we're glad to hear that you found your stay to be satisfactory.

We're so glad you had a great time at Great Northern Resort! We hope you'll come back and visit us again soon.

Thank you for your rating of Excellent! We're always working to improve our services, and we're glad to hear that you found your stay to be above and beyond your expectations.

We're pleased to have played a part in creating lasting memories during your stay. We are a small family owned business and can't staff our office 24/7 but we do offer after hours phone number for staff to be available posted on the front door. Your kind words serve as a source of inspiration for us to continue delivering excellent service. See you again on your next adventure!

We're sorry to hear you found the cancellation policy too strict. Please understand that it is extremely hard for us to rebook rooms and cabins as guests make accommodations very early in planning to visit Glacier Park. We hope the rest of your visit to Glacier Park was wonderful!

We're sorry to hear that we didn't hit the mark on your stay. We will certainly review our services. We look forward to hosting you again on your next stay in Glacier Park.

We're so glad you had a great time at Great Northern Resort! We hope you'll come back and visit us again soon.

We're pleased to have played a part in creating lasting memories during your stay. Your kind words serve as a source of inspiration for us to continue delivering excellent service. See you again on your next adventure!

Your warm and heartfelt words mean the world to us. Our housekeeping and office staff work very hard to make every guest feel welcome. We're so glad you uncovered our little slice of paradise near the park. We look forward to having you with us again for your next getaway.

We're delighted to hear you found our property to be a peaceful oasis. Hosting you was our pleasure, and we hope to welcome you back soon for another memorable stay.