West Chester Holidays from £344

The staff at the hotel are great. However, my room was terrible. There was peeling paint everywhere, and after my first night, I walked into the room to find drywall and dust that had fallen from the window casing on the floor. I alerted the staff, and they quickly gave me another room. The public spaces in this hotel are fantastic, but the rooms are in desperate need of an update.

Clean room, clean beautiful hotel, with friendly professional staff… located within walking distance of everything!

The rooms all smelled of mildew. The staff was nice and moved me to another room, but since it was very hot out, the AC was not doing a great job and made the rooms feel humid and moldy smelling. When I came home and unpacked my clothes were wet and stink. I would not stay again.

The host was unfriendly and targeting. After receiving paid confirmation, the host called and inquired on the reason for stay and adamantly referred to the community as “protected” with closely monitored noise ordinances. Mind you, the apartment is directly across for the stadium. The area is riddled with the homeless population. Another conversation centered around “no parties” allowed and strict guest limits. At no time did we discuss or suggest we were having a get together and our reservation was a party of 2 with a 6 party posted limit. We had to contact customer service because the host encouraged us to cancel via the app due not being a “good fit” for this protected community. I would be mindful of hosts who charge outrageous security deposits for short stays. I would not recommend this property. There are other great places nearby and more friendly who offer more amenities.

Very nice staff.