Search Hotels in West Central, Fort Wayne

"Staff are very attentive and willing to help. The rooms are clean and very spacious. For a continental breakfast it was quite appealing."

"I hope to forget about this place forever. The staff has ruined my stay by making a mistake in my reservation and ruining my son’s graduation day for me, the room service doesn’t not care about Do not disturb signs and ruined a very important work meeting for me by literally breaking into my room. I will skip mentioning breakfast, amenities and other minor things. Associating itself with Hilton is a misleading claim."

"The hotel needs to be cleaned better"

"I am extremely disappointed with how management handled a simple billing error during our Mother's Day weekend trip to Fort Wayne. Due to a geographic mix-up, I accidentally double-booked and ended up staying at a different Best Western property in Fort Wayne for my May 8-10 trip. I believed I had cancelled this hotel through Expedia well in advance of my trip. At 5:32AM on May 10th, I contacted this hotel's front desk immediately upon noticing the issue. I had not received a call from this location. The staff was initially helpful, confirming they would cancel the reservation and have the manager call me to process the refund. The young lady I spoke to told me she was able to cancel and their manager would reach out to me to confirm the details of the cancellation. Because I booked via Expedia, Expedia even sent the hotel a formal waiver so the property wouldn't lose any commission fees for authorizing the cancellation. Despite the hotel having this waiver, being the merchant of record (they charged my card directly), and having the full ability to reverse the transaction, the manager completely ghosted me. They never provided the promised call-back and ignored the waiver. It is incredibly bad business to pocket the money for an unused, formally cancelled room when an honest mistake was made—especially when they had the green light from the booking platform to make it right. Read other more reviews for further evidence. If you are looking for a hotel with accountable managem"

"Parking to convenient in the back of property. "

"We stayed here for a soccer tournament at the Plex. The house is in the heart of Fort Wayne. 10 minute drive from the Plex, 5 minute drive to the baseball stadium, 2 minutes from a starbucks. The house is gorgeous and organized. Communicating with the property owners was a breeze. Everything was within walking distance. Safe to say everyone had a great time! "

"Clean rooms, friendly staff and breakfast was good, hot and plenty available. Could use more variety for breakfast. "

"The breakfast was great. The staff were helpful and friendly. The location was very close to restaurants."

"The room key machine was broken, and staff had to escort guests to our rooms during our stay, every time we left the room. The machine had been down 5 days according to staff. That's really not acceptable. A problem is understandable, but 5 days? There were no security checks, staff just asked your room number and walked you there without confirming that is your room. Poor way to handle the situation. "