West Boldon Lodge

For what you’re paying for this is exceptional, Owners/staff were very helpful and polite. Assisted with all queries promptly. Beds were super comfy with fresh linen.. clean room, would book again if needed.. nice location close to city centre..

Beautiful surroundings Clean and well equipped room. Comfortable bed Great breakfast with plenty of options Excellent service

Booked the accommodation for a middle-aged stag do, so really only used for sleeping and toileting the next morning and consequently did not have many requirements, but those we did have the venue met and seemed to have decent kitchen/lounge facilities as well. Price per person was certainly very good value. Despite what negative reviews said, the venue was near the centre, walkable but also next to major bus routes, and seemed like a safe residential location. Well-designed system in place for making sure you are all ready for checking in, with a lock box on the wall meaning you can access at any time and remote monitoring of the entrance late at night to ensure security. The only area I'd flag is the process around the deposit. While advertised on the listing (and nothing actually taken as far as I can see, just authorised in case), Hotels.com makes it clear no money should be sent separate to their booking system, so was a little uneasy with the process for authorising payments. That being said, the system being used seemed to be run by Expedia, so there was some protection in place. Would be good if there was some way of running this through the Hotels.com booking system, but given nothing untoward happened, nothing to worry about.