We're very sorry that the overbooking situation left you with a queen size bed instead of a king. Also, please note that guests will often disconnect the cable box to hook up their own equipment, such as Roku sticks, or game systems. Any time you have a tech issue, please contact the front desk for support. Please call us to discuss making amends.

We're very sorry you were so very unhappy with every little thing, no matter our efforts. Most of our guests tell us that our breakfast is wonderful, our beds are very comfortable, our rooms are quite nice, and they enjoy our 32" flat screen TV's, cable with Showtime, and super fast internet for their streaming and gaming needs. We're sorry to hear you disagree with them.

Waunakee certainly is a fun little town. Including our pool! And while we're sorry that you didn't appreciate our local little hotel, we do our best to provide clean, safe, quiet, comfortable and reasonably priced lodging for our guests.

We're so glad you enjoyed our clean, cozy, quiet hotel. You're welcome back anytime!

We're sorry for the pool malfunction. As we told you at the time, it was simply a matter of fixing the breaker and letting the pool heat back up. We're sorry the timing of that malfunction was inconvenient for you, and recognize that it colored your perception of the experience in general. Please reach out to us so we can make amends.

We're sorry you had to deal with a temporary minor malfunction of the pool that required it to heat back up, and we know that angered you. We of course fixed it immediately but it simply takes a while for thousands of gallons of water to heat up. We also apologize for the other guest who ignored the smoker's post (aka "butt can") on our patio.

We're so happy you appreciated our service! We look forward to seeing you next time.

You're correct that we are making improvements to the hotel to give our guests an even better experience. But I am very sorry you had these problems, and I will discuss the matter with our housekeeping staff so this kind of oversight doesn't occur again. Please reach out to me so I can make amends.

We're very glad you had a pleasant stay, and enjoyed your meal! See you next time.

We're sorry you weren't happy. Please reach out to us, we'd like to know more about what you didn't like.

We are sorry that another guest damaged the hot tub jets, leaving the spa hot but not bubbly during your stay. Unfortunately, sometimes people break things and we have to fix them. We've since repaired the hot tub, and everything is working fine now. And we're sorry you weren't happy with your room. Please feel free to reach out to us.

We're sorry you weren't happy with your stay. Please get in touch with us, we'd like to discuss your experience.

We're glad you were comfortable during your stay, and found us to be a good value. FYI, our pool and spa use a sand filter system.This results in a few handfuls of sand residue settling to the bottom of the water, which is actually a good sign. It means there are no manufactured fibers to irritate the skin, just all natural, clean sand -- like at the beach. And we are sorry that the hot tub jets were damaged by another guest, but we have since repaired them. Come on back and enjoy them!

We're glad you enjoyed your stay and liked our staff, and location. We look forward to seeing you again soon!

We're glad you found our location to be so convenient. And actually, we are considering putting in a little convenience store. Thank you for letting us know you would appreciate one.

Aw shucks. :) We do try. Thank you!

We look forward to seeing you next time. Thanks!

Thank you! We're glad you had an enjoyable stay.

We're sorry your box spring broke, but we replaced it immediately upon being informed, before you returned to the hotel. And we're sorry the hot tub was broken by another guest, but please note we have since repaired it. FYI, what you thought was a leak ceiling in the pool area was just condensation, which happens in any indoor pool. And unfortunately, other guests had already taken our available rollaways, which are first come first served. All in all we're sorry that despite our best efforts we were unable to accommodate you to your satisfaction.

We're sorry you weren't happier. Please give us a call to discuss your experience. We'd like to know more about what went wrong.

We're glad you had a nice stay. Come back any time!

For the best results when you travel, make sure you don't have the "do not disturb" sign on the doorknob when you want housekeeping services. We apologize that your room wasn't ready for you when you arrived, and that you had to wait for towels while we laundered them. Please give us a call to discuss this so we can make amends.

We're so glad you had a nice restful stay. We hope to see you again soon!

Our hotel is a non-smoking establishment, and smoking inside the building is prohibited. Unfortunately, people don't always obey the rules. We're sorry one of your fellow guests wasn't obeying the rules when you passed through the hall. Granted, the hotel isn't brand new, but our rooms are nice, comfortable and cozy, and as you saw we keep them clean. We look forward to seeing you again.

We're glad you enjoyed your stay!

We're glad you found the experience nice and cozy, we strive hard for that. But we're sorry you got stained towels. Our laundry processes are designed to sort out and rewash stained linens but sometimes it doesn't go as designed. Our apologies for that. As for your travel partner's bed, if they left personal belongings on the bed it is the industry standard to leave the bed and the guest property alone. When you travel, remember that you can leave notes for the housekeepers if you want services which are outside of the norm.

Bill, thanks for the compliment on our friendly staff! We appreciate that. Our coffee maker is a Curtis D500/d60 Gold Cup machine. Which is comparable to a Bunn model 38700.0010 (both about $650, top of the line machines). We make coffee starting very early in the morning, throughout the day and into the night, every single day. And we provide coffee and coffee pots in every room too. We do have an assortment of flavors to satisfy every taste -- including regular (aka "half & half"). Next time, look in the other hopper right next to the flavored creamers for the unflavored creamer. See you then!

We're glad you've enjoyed your stays with us!

David we're sorry you didn't enjoy your stay, but I have to dispute your description. We work hard to keep our hotel nice and clean all over. And while it's not a brand new building, and has it's scratches and dents like most places do, it's anything but "worn down". In fact, we've invested in a lot of renovation recently, and the hotel is very nice, and in excellent condition.

For better results when you travel in the future, we recommend asking the hotel staff for help when you have problems. Had you asked, we would have sent maintenance to make any needed repairs in your room. Or housekeeping to deliver pillows more to your liking. Likewise, had you asked we would have shown you how to use the microwave to cook the instant heat & eat oatmeal packets, for example. Or how to stir the gravy, and so on.

We're sorry you found some hairs on your room's bath floor. We try hard to clean up every single little hair and speck of dirt. Granted the hotel is not brand new, but we keep it in good repair, clean and cozy, and have recently updated the decor and much of the mechanicals. Which is why we hear so often from guests how comfortable, relaxing, and pleasant the hotel is. But if brand new construction is important to you, Madison offers several out of the way, much more expensive options for you.

Our hotel is extremely nice, well maintained, and offers an experience comparable to 4 star hotels at a 3 star price. Yet you gave us a one star review, which should be reserved for the very worst kinds of hotels. Your anonymous review is simply unfair.

We're glad you enjoyed your stay and found the staff helpful. But we apologize if your bathroom wasn't as clean as we strive for.

We're sorry you weren't happier with your stay. We work hard to please all our guests. Please feel free to reach out to us and let us know how we let you down. We'll try to make it right.

We're glad you enjoyed your time with us, and that you found our staff to be efficient and helpful. We look forward to your next visit!

In the past year we've made significant updates to the hotel, including redoing the lobby, porch, and deck, updating the pool mechanicals, the lighting, and new flooring. And we keep it nice and clean.

We're very sorry that you weren't satisfied. We take cleanliness very seriously, and I will personally address this oversight with our housekeeping staff. As you left your review anonymously, I'd like to ask you to reach out to me here at the hotel and discuss the matter with me, so we can make corrections.

We're glad we were able to help!

We're glad you appreciated the service, and sorry that some other guests got a little loud. We look forward to your next visit!

Thank you! We're thrilled you had such a great time!

We're sorry you were unhappy and encourage you to reach out to us here at the hotel so we can figure out what went wrong and make amends.

We're glad you had a great stay, and found everything to be to your liking!

We're glad you had a nice stay! We look forward to seeing you again.

We're glad you had a nice stay. Perhaps the smell you picked up on was the air freshener in the hallways.