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Reviews of Royal Inn Motel

2 out of 5
Royal Inn Motel
25791 Route 37, Watertown, NY

Reviews

7.0

Good

Rating 10 - Excellent. 73 out of 323 reviews" "
Rating 8 - Good. 119 out of 323 reviews" "
Rating 6 - Okay. 63 out of 323 reviews" "
Rating 4 - Poor. 32 out of 323 reviews" "
Rating 2 - Terrible. 36 out of 323 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my dad and I’s third year staying here, it’s been great each time! Friendly staff and easy check-in/check-out process!
Stayed 1 night in May 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Kayla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty towels, filthy bathroom floor, hair behind bathroom door.
Stayed 1 night in May 2024

2/10 Terrible

Travis

Disliked: Cleanliness, amenities
Bad people
Stayed 1 night in May 2024

6/10 Okay

Angelina

Travelled with partner
High fee for dog.
Stayed 1 night in May 2024

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and budget friendly. Kind and professional front desk guy.
Stayed 1 night in May 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible owners
Stayed 1 night in Mar 2024

2/10 Terrible

Gil

Disliked: Cleanliness, amenities, property conditions & facilities
Not a good place
Stayed 1 night in Mar 2024

8/10 Good

Sandra

Liked: Amenities
It was ok
Stayed 2 nights in Nov 2023

8/10 Good

Sandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was comfortable
Stayed 2 nights in Dec 2023

4/10 Poor

Tarrah

Travelled with family
Liked: Staff & service
Disliked: Amenities
It says it offers a full breakfast it does not !!! And the hotel has no atm ,no game room for kids. But good for a one night stay.
Stayed 1 night in Dec 2023

2/10 Terrible

Mikail

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Mikail

Stayed 3 nights in Dec 2023

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Room was clean and quiet. No complimentary shampoo/conditioner/lotion. Check-in wasn’t great. Person was confused about reservation and tried to charge more than booked price. Called assistant who straightened it out. Overall, I would book again. This was our 2nd stay at this location. 1st time was great.
Stayed 1 night in Nov 2023

8/10 Good

Maverick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Missy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were dirty staff was snotty. Nothing in the advertisement was correct. The rooms were small. The bathing towels were the size of hand towels. Asked for additional towels and the housekeeping was rude.
Stayed 1 night in Nov 2023

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royal Inn Motel was an awesome experience. It was very clean and quiet. We would stay there again. Thank you to the staff.
Stayed 2 nights in Nov 2023

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
Cheap price
Stayed 2 nights in Nov 2023

10/10 Excellent

Sandra

Liked: Staff & service, amenities, property conditions & facilities
Very comfortable

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower takes a long time to get hot, and in room 106 it's impossible to make the curtains stay joined, and therefore a person passing on the sidewalk could easily look in through the unavoidable gap between them.
Stayed 1 night in Nov 2023

4/10 Poor

Jill

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was up to standard at all
Stayed 1 night in Nov 2023

4/10 Poor

Luis

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

K

Liked: Cleanliness, property conditions & facilities, room comfort
Worth the money
For the price. Pretty darn good
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2023

6/10 Okay

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
An older hotel but still in decent condition. Was clean and check in literally took ten seconds. Ample safe parking. Only complaint was the access to the hotel from I-81 north. Getting to the hotel, I was routed three or four miles away because there is no exit ramp close to the hotel which is 1/2 mile from the highway at most. Getting on I-81 south was a piece of cake because there is an entrance ramp close to the hotel. Overall a good place to rest your head for a night.
Stayed 1 night in Oct 2023

6/10 Okay

Stephen

Business traveller, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The Motel was exellent Very happy with the room..I needed a ground floor room because my dog could not walk up steps and they had that for me. But I paid for 2 nights beause my dog was having surgery and was only supposed to stay one night. As it turned out she needs to stay for a week so I did not need the seond night stay. Said they would refund be but did not Very disappointed
Stayed 2 nights in Sep 2023

10/10 Excellent

Vincent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower took time to figure out, particularly since the water had to run a long time (tap over sink as well as shower) before the water got warm. Also, I couldn't get the window curtains to close completely; something about their shape always put a space between them, so that I couldn't get complete privacy unless I turned the lights out. Otherwise, everything just fine. I'll probably be back in a couple of months. --John Sinclair
Stayed 1 night in Sep 2023

10/10 Excellent

Miguel

Business traveller
Liked: Property conditions & facilities
Thank you so much it was a good experience
Stayed 1 night in Aug 2023

8/10 Good

vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
See you next time
We had a great stay again at the Royal Inn. Clean rooms with no unessary frills and a super low price. Great service too. See you next time.
Stayed 1 night in Sep 2023

2/10 Terrible

Ashley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this place after seeing the high rating. Not sure how it got that rating but it did not meet my expectations. Dirty and run down.
Stayed 1 night in Aug 2023

10/10 Excellent

Vincent

Stayed 3 nights in Aug 2023

6/10 Okay

Karen

Travelled with group
Disliked: Room comfort
Stayed 3 nights in Aug 2023

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people. Was very clean and quiet.
Stayed 3 nights in Aug 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and quiet
Rapid and efficient check-in, pleasant and attentive service. Comfortable bed was very important for us. Quiet environment over the weekend we stayed, which is especially nice given how close the motel is to major highway. Quick and easy access to route 81 for our excursions. Suggestion for minor improvement: shower pressure was a little low and slow to heat up. But otherwise, very nice accommodations. Would recommend and will use again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Hani, Laval

Stayed 1 night in Aug 2023

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, room comfort
Fine for our overnight stay
A quick overnight stay, price was right. Room, bed, and bathroom were clean. It is an old building though, and there isn’t much soundproofing between rooms.
Stayed 1 night in Aug 2023

10/10 Excellent

Cynthia C.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful, family-owned motel. They do everything themselves! The rooms are bright & cheerful, always super clean, & the housekeeping service is phenomenal. These are fantastic folks. We stay here whenever we are in the Watertown area for the best hotel experiences--a few times a year--& are always sad if they are sold out. We always suggest this motel to friends who need a room in the Watertown area!
Stayed 2 nights in Jul 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel not far from downtown Watertown.
Stayed 1 night in Jul 2023

8/10 Good

david

Stayed 1 night in Jul 2023

10/10 Excellent

Cynthia C.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here before. The folks are kind & helpful, the rooms are always wonderfully clean, the beds are comfy, & the showers are very good.
Stayed 1 night in Jul 2023

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Not fancy but clean
Not a fancy hotel but very clean and kind staff. Perfect for a quick overnight stay.
Stayed 1 night in Jul 2023

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the customer service.
Stayed 3 nights in Jun 2023

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This motel brings back memories for me. My parents stayed here when we were stationed at Fort Drum. So, it was familiar. Unfortunately the area hasn’t grown at all, and this place needs an upgrade, but that is not a negative for my stay here. The staff is lovely, and incredibly welcoming. I needed a first floor room, and they were happy to oblige. The room was clean and comfortable - fridge, microwave, better cable than we have at home, and Wi-Fi. Also, when most of the larger corporate properties are no longer providing room service every day, they are. It was nice coming back to a tidy room.

6/10 Okay

Amy

Business traveller
Liked: Staff & service
The motel greatly needs to be updated. The shower was funky. I wouldn't have showered in it, no matter how dirty I was. I wouldn't say it was dirty, but it didn't look the cleanest. The staff was friendly enough, but the property is definitely outdated. I appreciated the fridge and microwave, though.
Stayed 2 nights in Jun 2023

4/10 Poor

George

Travelled with partner
Liked: Cleanliness
No coffee. No shampoo. No tissues. Tiny soaps. Limited TV, no networks.
Stayed 1 night in Jun 2023