Waterloo Holidays from £641

Really nice stay, breakfast was lacking but overall we enjoyed how spacious and clean the room we stayed in and the location was perfect too

It was okay.

1) I didn’t get my check in instructions until 8 hours before check in when the host initially said I’d get it 48 hours before. The instructions were also not professional looking in the slightest. 2) I attempted to contact the host multiple times and either didn't hear back or couldn’t get through to anyone. I was making these attempts during their “operating hours”. Eventually, I ended finding a phone number on Google. I called and the person who answered transferred me to the host. It should not be this difficult to speak to the host. Luckily, we didn’t have to reach out to them again but I can imagine that being a huge frustration if you required immediate assistance. 3) There were fruit flies all throughout the building— in the hallway, elevator and in the apartment. We didn’t say anything to the host because we only stayed one night but this is definitely an issue that needs to be addressed. This level of uncleanliness and neglect is not on par with the price they are charging. 4) Slightly less important- the toilet paper holder and toilet seat were loose and unkempt. The kitchen garbage bin also had no lid which probably contributed to the fruit fly problem. All of that aside, I will say that the location is perfect if you’re attending a concert at Centre Bell or looking for something central. I wouldn’t stay here again but would recommend finding accommodations close by due to the great location.

It was a horrible experience. Contact with the hotel was non existent. We booked then had to rebook a new hotel because we didn’t receive check in instructions as it was self check in and there was nobody at the actual property. Then they refused to refund me after the fact. Do not book this hotel.