2/10 Terrible
Christophe
Travelled with partner
9 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The numerous bad reviews on different websites should have made me more attentive to not book 3 nights at hotel Zena Washington D.C. from Expedia. This place is ridiculous and full of bad surprise for their guests. I still can’t believe Hotel Zena is somehow part of the brand Viceroy. Maybe this is the reason why I was confident. I’ve traveled the world and this place is clearly NOT a 4 star hotel. Even having one of their best rooms, Studio king, we felt trapped.
The check-in process was the first big anomaly of a long list. Don't worry, I will not waste time reiterating what has already been said in more than several reviews on different platforms. Simply the undertrained staff should be immediately replaced. What a shame for the Viceroy brand and D.C.
We will never go back to this place and most definitely DO NOT recommend to anyone!
Message for Sherry Abedi, the General Manager (who post answers online): Please don’t waste your time with your copy and paste typical answer. Your apology and promise to “do better” will not change anything. The only purpose of my review is to hopefully warn good people who are looking for a hotel in Washington D.C. The city is full of real 4 stars hotels with truly attentive staff and beautiful rooms.
Now you know!
Christophe
Stayed 3 nights in May 2024