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Reviews of Holiday Inn Washington, an IHG Hotel

3.5 out of 5
Holiday Inn Washington, an IHG Hotel
Emerson Tyne and Wear, Washington, England

Reviews

8.0

Very good

Rating 10 - Excellent. 239 out of 666 reviews" "
Rating 8 - Good. 250 out of 666 reviews" "
Rating 6 - Okay. 113 out of 666 reviews" "
Rating 4 - Poor. 41 out of 666 reviews" "
Rating 2 - Terrible. 23 out of 666 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

marion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sianne Monaghan on 9 Apr 2024
Hi Marion, thank you for your feedback, we hope you enjoyed your stay with us.

10/10 Excellent

Dr Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another excellent stay at the Holiday Inn, Washington, County Durham. Home from home for us - we love staying there, especially when our football team wins!
Stayed 1 night in Mar 2024
Response from Sianne Monaghan on 4 Apr 2024
Thank you for your lovely review, we are delighted you have a lovely stay with us and even better your football team won :). We hope to welcome you back again soon.

10/10 Excellent

Cris Agnes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are friendly and always smiling and they are very kind.
Stayed 3 nights in Mar 2024
Response from Amanda on 2 Apr 2024
Hi Cris Agnes, Thank you for the lovely feedback! We are very happy you enjoyed your stay with us. We look forward to welcoming you back again.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely area, quiet and peaceful. Great breakfasts. Friendly staff. All in all a great stay. We would definitely return.
Stayed 2 nights in Mar 2024
Response from Amanda on 1 Apr 2024
Hi Julie, Thank you for the brilliant feedback. We will pass your comments onto the team! We look forward to welcoming you back to Washington again.

10/10 Excellent

Caroline

Travelled with family
Great place to stay, staff all great and there was a cleaner doing the toilets and when I went in after her they were spotless going back for 2 nights next week . Good location for us.
Stayed 1 night in Mar 2024
Response from Sianne Monaghan on 28 Mar 2024
Hi Caroline, thank you for a lovely review!We will make sure your comments are passed onto the staff involved. We look forward to welcoming you back next week.

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was good... Large.. Clean but had a connecting door to the next room. The people in that room were loud and at 12.30am had a loud speaker conversation on the phone until I told them others were trying to sleep.. The bathroom was really small and shower had poor pressure.. The air con heating didn't work.. So overall I would say for the style of the hotel the stay was only FAIR
Stayed 2 nights in Mar 2024
Response from Sianne Monaghan on 25 Mar 2024
Hi MichaelThank you for taking the time to leave a review from your recent stay, we are sorry to hear that your stay didn't go to plan and apologise for any inconvenience caused. All your comments have been passed onto the relevant departments to investigate internally.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amanda on 24 Mar 2024
Hi Adrian, Thank you for the 5/5 review! We are very happy you enjoyed your stay with us. We look forward to welcoming you back again.

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean, comfortable and quiet. There is plenty of parking. Unfortunately the wi-fi was down throughout our stay. We were advised at check-in. Sadly this did cause us a few issues as the mobile signal is also weak and we were trying to work. The interior needs some updating e.g. sofas in the reception area are very worn. We do have reason to be in the area a fair bit and would probably stay again for sensibly priced one night stop over.
Stayed 1 night in Mar 2024
Response from Sianne Monaghan on 22 Mar 2024
Hi Sarah,Thank you for your comments. I am sorry to hear that we did not meet our usual standards and that this affected your stay with us. Our Wi-Fi did go down this week sadly and we are waiting for a engineer to come out and get us up and running again. Once again, I thank you for making us aware of these issues and I sincerely apologise for any inconvenience it may have caused.

10/10 Excellent

Paul

Business traveller
Liked: Amenities, property conditions & facilities
Very good nights sleep
Stayed 1 night in Mar 2024
Response from Sianne Monaghan on 19 Mar 2024
Hi Paul,Thank you for your lovely feedback, we are delighted to hear you had a good night sleep and hope to welcome you back again soon.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay were met at reception with a warm welcome our room as spacious and exceptionally clean the size of the beds are brilliant breakfast in the morning was very good excellent choices of both cold and cooked breakfast we will be staying again on our next trip north and will be recommending it to friends and family
Stayed 3 nights in Mar 2024
Response from Sam on 17 Mar 2024
Good Afternoon Andrew,Thank you for your lovely feedback and comments. We hope to welcome you back to the hotel again soon!

4/10 Poor

Kelly

Disliked: Property conditions & facilities
The initial king room I paid for had 3 buckets and a plethora of bath towels right outside of the door to my room, I returned to reception to request another room and all they could give me was a room with single bed ( which was terribly uncomfortable may I add ) Also as a lone traveller there was no extra for single breakfast so I had to buy the add on for two… go figure ! All in all it is unlikely that I would book here again.
Stayed 1 night in Mar 2024
Response from Sianne Monaghan on 14 Mar 2024
Hi Kelly,Thank you for your feedback from your recent stay, Please accept our apologies for the inconvenience caused during your stay. We do apologise regarding the buckets, this will be resolved in the next week. We have also flagged the additional breakfast to our Revenue manager to investigate further. Once again thank you for your feedback and hopefully we can welcome you back soon.

4/10 Poor

Tatenda

Travelled with pets, Travelled with partner
Disliked: Cleanliness
It’s a shame, that the experience was ruined by some poor staff. Ok Saturday morning, I was on my way out of the building and requested a coffee to go at the reception (I was there no longer than 2mins). A gentleman (possibly manager) decided to stare at me as to say I did something wrong. I was confused and asked him if he was wary of my dog to which he was not. He later said dogs were not allowed in reception (bare with you I had my dog in the same reception at check in the evening before) and there was nothing said and this time I was there for 2 mins to get an expresso and go… To me this was poor from someone in authority to not say anything but just stare at me as if I had done something extremely wrong. When I eventually asked how else could I get a coffee he explained that I should only order from room service something that wasn’t previously communicated to me. Keys to the rooms kept not working and having to go back to reception for them to work. To everyone else at the hotel, well done for managing a great amount of guests who were part of the football tournament without disrupting other guests
Stayed 2 nights in Mar 2024
Response from Sianne Monaghan on 11 Mar 2024
Thank you for your comments. I am sorry to hear that we did not meet our usual standards and that this affected your stay with us. We are currently investigating your issues further in order to get a clearer understanding of why we fell short in these areas. Once again, I thank you for making us aware of these issues and I sincerely apologise for any inconvenience it may have caused.

8/10 Good

DEVIDAS

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was ok. Breakfast needs lot of improvement!
Stayed 2 nights in Feb 2024
Response from Amanda on 2 Mar 2024
Hi Devidas, Thank you for the 4/5 review. We will pass on your comments to the Kitchen Manager and Breakfast Supervisor. We do hope to welcome you back.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All good , i just stayed the night , clean and tidy ,
Stayed 1 night in Jan 2024
Response from Amanda on 5 Feb 2024
Hi Mark, Thank you for the 5/5 review. We look forward to welcoming you back again.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Amanda on 5 Feb 2024
Hi David, Thank you for the 4/5 review. We are happy you enjoyed your stay with us.

8/10 Good

malcolm

Stayed 2 nights in Jan 2024
Response from Sianne Monaghan on 18 Jan 2024
Hi Malcolm,Thank you for your review. We hope to welcome you back soon.

8/10 Good

Jeff

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Sianne Monaghan on 18 Jan 2024
Hi Jeff,Thank you for your review. We hope to welcome you back soon.

6/10 Okay

Austin

Stayed 2 nights in Dec 2023
Response from Front Desk on 31 Dec 2023
Hi Austin, Thanks for the 3/5 review. We hope to welcome you back again.

10/10 Excellent

Alison

Stayed 1 night in Dec 2023
Response from Amanda on 27 Dec 2023
Hi Allison. Thanks for the 5/5 review. We are very happy you enjoyed your stay with us.

8/10 Good

Mike

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Sianne Monaghan on 15 Dec 2023
Thank you for your review, we are delighted you enjoyed your stay with us and hope to welcome you back again soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amanda on 14 Dec 2023
Hi Robert, Thank you for the 8/10 review. We are very happy you enjoyed your stay with us. We look forward to welcoming you again.

8/10 Good

Pramod

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Sianne Monaghan on 11 Dec 2023
Thank you for your 4/5 star review, we look forward to welcoming you back again soon.

4/10 Poor

Malcolm

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sianne Monaghan on 6 Dec 2023
Hi Malcolm, so sorry to hear you did not have a good stay with us, if you would like to provide us with some more feedback please contact guest relations direct.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Amanda on 27 Dec 2023
Hi Jennifer. Thank you for the 5/5 review. We hope to welcome you back again.

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for stop off
Stayed 1 night in Nov 2023
Response from Amanda on 29 Nov 2023
Hi Edward,Thanks for the 4/5 review and the great comments. We hope to welcome you again.

8/10 Good

malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel With great breakfast
Stayed 2 nights in Nov 2023
Response from Amanda on 29 Nov 2023
Hi Malcolm, Thank you for the lovely review. We will pass on your comments regarding the breakfast to the Kitchen Manager

8/10 Good

malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel Great breakfast
Stayed 1 night in Nov 2023
Response from Amanda on 29 Nov 2023
Hi Malcolm, Thank you for the brilliant feedback. We will be sure to pass onto the team. We hope to welcome you back again.

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, suited my requirements
Stayed 1 night in Nov 2023
Response from Amanda on 29 Nov 2023
Hi Terence, Thank you for the lovely feedback. We are very happy you enjoyed your stay with us.

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not for us
Staff very friendly and helpful but rooms very tired and shabby. The pillows were lumpy and the sofa bed was so uncomfortable our 2 year old wouldnt sleep in it so three of us were squashed in one bed. We wont be back
Stayed 1 night in Nov 2023
Response from Sianne Monaghan on 20 Nov 2023
Hi Lisa,Thank you for your feedback, sorry to hear that you did not enjoy your stay with us and apologise for any inconvenience caused. I have passed your comments over to the relevant management to investigate further.

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sam on 5 Nov 2023
Thanks for your lovely review, we hope to see you again soon.

10/10 Excellent

Dave

Stayed 1 night in Nov 2023
Response from Sam on 5 Nov 2023
Thanks for your lovely feedback! hope to see you again soon

10/10 Excellent

Jeff

Stayed 1 night in Nov 2023
Response from Sianne Monaghan on 27 Nov 2023
Hi Jeff, thank you for your 5/5 star review, we hope to welcome you back soon

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place , recommended . Other places I have stayed were poor. Very friendly and helpful !
Stayed 2 nights in Oct 2023
Response from Amanda on 1 Nov 2023
Hi Sharon, Thank you for the wonderful feedback! We look forward to welcoming you back.

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sianne Monaghan on 27 Oct 2023
Thank you for your 10/10 star review, we hope to welcome you back soon.

8/10 Good

malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely relaxing stay Room was very clean Breakfast was amazing Staff were fabulous Thank you And well done
Stayed 2 nights in Oct 2023
Response from Sianne Monaghan on 23 Oct 2023
Hi Malcolm,Thank you for your kind words, we are delighted to hear you enjoyed your stay with us.

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful weekend
Everything was perfect the staff are so welcoming and friendly
Stayed 2 nights in Oct 2023
Response from Sianne Monaghan on 23 Oct 2023
Hi Clive, Thank you for a great review, we are delighted you enjoyed your stay.

6/10 Okay

lisa

Travelled with family
Hotel was fine but would not say it was particularly dog friendly. This was the reason we chose this hotel but dogs were not allowed anywhere except your room. This meant we had to eat separately at breakfast and couldn’t sit and have a drink in the lounge in the evening.
Stayed 2 nights in Oct 2023
Response from Sam on 21 Oct 2023
Sorry to hear your stay was not enjoyable! You are allowed to leave the pet in the room as long as they are quiet but we will pass your feedback along!Kind regards

10/10 Excellent

Jerry

Stayed 1 night in Oct 2023
Response from Sam on 21 Oct 2023
Thank you for your 10/10 score we hope to see you again soon Kind Regards

10/10 Excellent

Colin

Stayed 1 night in Sep 2023
Response from Sianne Monaghan on 13 Oct 2023
Thank you for your 10/10 review, we hope to welcome you back soon.

6/10 Okay

Jean

Stayed 1 night in Oct 2023
Response from Front Desk on 30 Oct 2023
Hi Jean, Thank you for the 3/5 review. We hope to welcome you back again

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so pet friendly.
We stayed for two nights at this pet friendly hotel. It was pet friendly as long as your little dog stayed in the room. Most of the residential hotels where I live allow dogs in the bar area which means we as a couple can dine together. This needs addressing.
Stayed 2 nights in Oct 2023
Response from Sianne Monaghan on 11 Oct 2023
Hi Jean,Thank you for your feedback and sorry to hear you were not happy with your stay. I have passed your feedback across to our General Manager.

10/10 Excellent

Okwudili

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed a nice stay at the property. The staff were friendly even though I met one 'unfriendly' guest who spoke a bit harshly to my 7 year old son. Breakfast options were great - the fruits served could be fresher though. All-in-all, enjoyed my stay here. Thanks.
Stayed 1 night in Oct 2023
Response from Amanda on 9 Oct 2023
Hi Okwudili, Thank you for taking the time to provide us with your feedback. We will pass on your comments regarding the fruit to the kitchen manager.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
Clean comfortable room with lots of light,good shower,easy parking,check in very efficient,would stay again
Stayed 1 night in Oct 2023
Response from Amanda on 9 Oct 2023
Hi Christine, Thank you for the wonderful comments. We look forward to welcoming you again.

10/10 Excellent

linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff lovely and polite. Wasnt told to keep key card away from phone which wipes the card and it doesnt work.
Stayed 1 night in Oct 2023
Response from Amanda on 9 Oct 2023
Hi Linda, Thank you for the lovely feedback. We hope to welcome you back again.

10/10 Excellent

Sindhu

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Sianne Monaghan on 2 Oct 2023
Thank you for your 5/5 star review, we hope to welcome you back soon.

8/10 Good

ANDREW

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel just needs updating abit dated Breakfast was lovely
Stayed 1 night in Sep 2023
Response from Sianne Monaghan on 2 Oct 2023
Hi Andrew, thank you for your 8/10 review.We are delighted you enjoyed your stay and hope to welcome you again soon.

2/10 Terrible

Andy

Disliked: Staff & service, property conditions & facilities
Upon arrival i wanted check price i was quoted was same as being charged but guy kept saying hurry up pay card! Very rude. Private party on sat night so couldnt use bar. Noisey residents up and down hallways at stupid hours and shouting whilst on car park. Music so loud could hear even with tele on and windows closed. I will from now on go back to using travel lodge as they treat customers far better
Stayed 2 nights in Sep 2023
Response from Sam on 1 Oct 2023
Hi Andy, We apologise on behalf of your recent stay with us! We will pass on your feedback so we can investigate accordingly.

10/10 Excellent

nigel

Stayed 2 nights in Sep 2023
Response from Sianne Monaghan on 2 Oct 2023
Hi Nigel, thank you for your 10/10 review.We are delighted you enjoyed your stay and hope to welcome you again soon.

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check inn,staff very pleasant,room clean with good bedding,easy safe parking ,restaurant on site (did not use) good stay 2min from motorway,would stay again
Stayed 1 night in Sep 2023
Response from Sam on 30 Sept 2023
Hi, We are glad to hear you enjoyed your stay! Hope to see you again soon

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Everything as expected, staff extremely friendly and lovely plentiful breakfast buffet.
Accessible bedroom
Wetroom
Stayed 3 nights in Sep 2023
Response from Amanda on 28 Sept 2023
Hi Philip, Thank you for the brilliant feedback. We are very pleased you enjoyed your stay and look forward to welcoming you back.