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Reviews of Holiday Inn National Airport/Crystal City, an IHG Hotel

3.5 out of 5
Holiday Inn National Airport/Crystal City, an IHG Hotel
2650 Richmond Highway, Arlington, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 653 out of 1462 reviews" "
Rating 8 - Good. 391 out of 1462 reviews" "
Rating 6 - Okay. 203 out of 1462 reviews" "
Rating 4 - Poor. 111 out of 1462 reviews" "
Rating 2 - Terrible. 104 out of 1462 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location with onsite parking. Staff friendly. Nice hotel
Stayed 1 night in May 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location to Reagan International.
Stayed 1 night in Apr 2024

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the airport shuttle convenience. I also liked the staff, very friendly and helpful. I didn't like the breakfast option, too expensive for what was offered.
Stayed 4 nights in Apr 2024

10/10 Excellent

Wayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I apréciate the cleanliness and great customer service of the staff and very convenient location
Stayed 3 nights in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 30 Apr 2024
Dear Wayne,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Excellent

Denny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 30 Apr 2024
Dear Denny,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

8/10 Good

Cynthia

Both restaurants were terrible. Elevators shook side to side and I got stuck twice in #1 car. Room was not as nice as shown on website. Wallpaper at ceiling in sections was terrible. Draws in dresser would not stay shut. Would not recommend or stay here every again
Stayed 4 nights in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 29 Apr 2024
Dear Cynthia,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

8/10 Good

Thomas Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Chuda on 27 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area close to restaurants and shopping and the metro. Staff was very helpful and accomodating
Stayed 3 nights in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 26 Apr 2024
Dear Samantha, Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable room, the staff were very helpful and friendly, and the pub restaurant was wonderful! The shuttle driver was so accommodating and helpful as well. Highly recommend.
Stayed 1 night in Apr 2024
Response from Chuda on 27 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Kimberly

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
3 elevators and only 1 worked. Parking garage doesn’t print receipts. One of the days there was Front desk Staff from other location working here with no knowledge of this location. 2 of my other days there was Front desk staff that was new, also lack knowledge and was not helpful.
Stayed 3 nights in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 26 Apr 2024
Dear Kimberly, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

8/10 Good

KUNJAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 26 Apr 2024
Dear KUNJAN, Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Met my needs so was good
Stayed 1 night in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 22 Apr 2024
Dear Gloria,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Area around the Motel is dirty
Stayed 1 night in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 22 Apr 2024
Dear Dean,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Excellent

Ruth Wairimu

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 22 Apr 2024
Dear Ruth Wairimu,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 Okay

Karen

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Our first room had a flooded bathroom, our next room was clean, unfortunately the bathroom fan made a terrible noise and the bathroom sink was almost impossible to turn on. The hotel is close to DC so an UBER is $10-$15. The bed was great, but the pillows were terrible. The laundry was clean and not busy, grocery delivery was free if you need supplies. WARNING - the parking lot is very tight and not all vehicles will be able to access it.
Response from Tyreek Graham| Area Assistant Front Office Manager on 19 Apr 2024
Dear Karen,Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 Excellent

Mark

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience.
Stayed 1 night in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 19 Apr 2024
Dear Mark,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at hotel.

8/10 Good

Timothy James, Northridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to transportation and 5 minutes to DCA airport.
Stayed 2 nights in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 19 Apr 2024
Dear Timothy James,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
The room was fine, but the area around the hotel was not so good. The only restaurant within comfortable walking distance is McDonals.
Stayed 4 nights in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 19 Apr 2024
Dear Ronald,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at hotel.

6/10 Okay

Sandra

Travelled with family
Disliked: Amenities
No coffee in the lobby for guest in the mornings. Very limited parking for guest. Non guest use the parking lot.
Stayed 3 nights in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 14 Apr 2024
Dear Sandra,Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

6/10 Okay

Robert

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I would give this hotel a 2.5 star rating if that was a choice. It was noisy, dirty, run down and smelly. Close to the airport but a shuttle service that didn't run often enough.
Stayed 1 night in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 14 Apr 2024
Dear Robert,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

8/10 Good

Randolph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location being near Reagan airport. Really not many places that you can walk to, a few restaurants. Also, not an easy or safe walk to the nearest Metro station. A "Gentleman's" club is one of the things you can walk to, but not one that I prefer in the neighborhoods of my hotel stays.
Stayed 1 night in Apr 2024
Response from Sayed Seddik | Guest Service Supervisor on 12 Apr 2024
Dear RandolphThank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast buffet was delicious and the staff was very friendly. All the staff was friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Sayed Seddik | Guest Service Supervisor on 12 Apr 2024
Dear Angelica,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

2/10 Terrible

ZIQIAN, CHICAGO

Stayed 1 night in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 30 Apr 2024
Dear Ziqian,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 Good

Malika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sayed Seddik | Guest Service Supervisor on 12 Apr 2024
Dear Malika Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

8/10 Good

Christina, Burlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sayed Seddik | Guest Service Supervisor on 12 Apr 2024
Dear ChristinaThank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Excellent

Norris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Noteworthy customer service
Stayed 1 night in Feb 2024
Response from Sayed Seddik | Guest Service Supervisor on 12 Apr 2024
Dear NorrisThank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

4/10 Poor

Michelle A

Travelled with family
Disliked: Amenities
The hotel windows were filthy. The garage ground which is “A” had trash in different spots. The garbage lobby entrance needed to be cleaned. I don’t know what the staff were doing - cleaning wasn’t one of them. Breakfast cost $18 per day. It’s not worth it. Go do a restaurant instead. McDonald is next door. In this city I had to pay .50 to park for 10 minutes to go into Walgreens. The elevator - let’s not go there. SMH u have to wait longer than average for the hotel. Packed like sardines.
Stayed 3 nights in Mar 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 6 Apr 2024
Dear Michelle A,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel

6/10 Okay

hyejung

Stayed 1 night in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 26 Apr 2024
Dear hyejung, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traffic is hard to survive
Stayed 1 night in Mar 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 6 Apr 2024
Dear Bob,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 Okay

Carolynn

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 6 Apr 2024
Dear Carolynn,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel

2/10 Terrible

Kathryn

Travelled with family
Disliked: Staff & service, property conditions & facilities
We booked a room with two full beds and got one king. They said they had no other open rooms in the hotel which seemed highly unlikely on a Tuesday night. They also said they do not honor bed requests from Expedia so you just get what you get. My 12 yo slept on the floor and the man who worked there said that the “key didn’t work” so he couldn’t get us any extra blankets or pillows for him! The room we got was next to two rooms that appeared to be tented with black plastic like you see with mold remediation, and there was a visible mold looking substance on the ceiling on that side of the room. I never write reviews, but this was really terrible.
Stayed 1 night in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 8 Apr 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel number.Sincerely,Tyreek Graham

6/10 Okay

Elizabeth

Staff did not answer the phone at 10:50pm when I was calling to see if the shuttle (which runs to 11pm) was going to stop at the airport again. I ended up taking a taxi. Overall, the property is rundown, but it will do for a one-night stay at an airport hotel.
Stayed 1 night in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 6 Apr 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotelSincerely,Tyreek Graham

8/10 Good

Morgan

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Close to the airport, but hotel parking is limited.
Stayed 1 night in Mar 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 6 Apr 2024
Dear Morgan,We Appreciate your feedback! Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Excellent

Tamika

Liked: Cleanliness, amenities
My room was clean and customer was excellent
Stayed 1 night in Apr 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 6 Apr 2024
Dear Tamika,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 Excellent

Fnu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 1 Apr 2024
Dear Fnu,Thank you for taking the time to tell us about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or tyreek.graham@bfsaul.com.Sincerely,Tyreek Graham tyreek.graham@bfsaul.com

6/10 Okay

Janet

Stayed 2 nights in Mar 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 6 Apr 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel

2/10 Terrible

Esther

Stayed 1 night in Mar 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 22 Apr 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

10/10 Excellent

Tonya

Stayed 1 night in Mar 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 22 Apr 2024
Dear Tonya,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 Okay

Julie

Travelled with family
The hotel was fine( just a typical hotel), but just a warning that if you pay to park in the garage you are not guaranteed a spot. They let anyone who will pay (non hotel guests included) to park there.
Stayed 4 nights in Mar 2024
Response from Chuda on 30 Mar 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our management team and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

4/10 Poor

Kimberly

Travelled with family, Travelled with family and small children
Disliked: Amenities
Our car got broken into while in the garage that I paid $38 to park in. Thank goodness we weren’t doing the park and fly option !
Stayed 1 night in Mar 2024
Response from Chuda on 30 Mar 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude and very disrespectful
Stayed 1 night in Mar 2024
Response from Chuda on 28 Mar 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Good

PJ

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the airport, good place to stay, but not fancy or anything. clean and nice staff.
Stayed 2 nights in Mar 2024
Response from Chuda on 27 Mar 2024
Thank you for your feedback. I appreciate your feedback.

10/10 Excellent

MIRO OLIVEIRA, Hudson

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The most comfortable bed I had sleep all my life . Better than my own bed. We stayed at 11th . The only thing they have to do is fix the sealing . Was dripping water for 3 days . The front desk employees are amazing . Very friend . I worked at Crystal city many years and still my favorite place around . Thank you .
Stayed 3 nights in Mar 2024
Response from Chuda on 27 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Amanda, Providence

Stayed 3 nights in Mar 2024
Response from Chuda on 27 Mar 2024
Thank you so much for your feedback. We appreciate your feedback. Thank you for your business.

6/10 Okay

Janet

Business traveller
Disliked: Property conditions & facilities
Dated airport hotel. Mecca for middle school field trips, mediocre food, and somewhat scarey parking garage in “the other side of the tracks” neighborhood. Do not recommend for females traveling by themselves. While I felt safe inside the hotel, I’d never walk around by myself after dark.
Stayed 2 nights in Mar 2024
Response from Chuda on 27 Mar 2024
Thank you so much for your feedback. We will be addressing your concerns.

4/10 Poor

Joshua

Stayed 1 night in Mar 2024
Response from Tyreek Graham| Area Assistant Front Office Manager on 14 Apr 2024
Dear Joshua,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

8/10 Good

Micah

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved the time that we needed this hotel for, and the staff was very accommodating. Overall, worth the money!
Stayed 2 nights in Mar 2024
Response from Chuda on 24 Mar 2024
Hello Micah, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Michelle

Stayed 1 night in Mar 2024
Response from Sayed Seddik | Guest Service Supervisor on 12 Apr 2024
Dear MichelleThank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

8/10 Good

Christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We were very pleased with the room. It was spacious, with comfortable beds, and chairs. Nice that there was a microwave, fridge, Keurig and safe in the room. Maid service was excellent. Breakfast was included and was very good with lots to choose from including cereals, fruit, yogurt, eggs, bacon sausage, bread, and pastries. On site dining in O'Malleys however was terrible. Over priced and the food was not good at all. McDonalds right next door was convenient and the hotel is in a good location for Ubers into Washington DC to see the sites. TV reception for movie channels was very poor in the room and as we were on the first floor we heard lots of noise above our room which disturbed our sleep a couple of nights during our five night stay. We brought both issues to the attention of the front desk. The noise issue improved the TV issue was never rectified.
Stayed 5 nights in Mar 2024
Response from Chuda on 24 Mar 2024
Hello Christy,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terrible

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was acceptable. Definitely easy access to the airport. There was a necklace left in the hotel room very early this morning when we left. It has been confirmed that the necklace was found in the room by room service. Have called lost and found multiple times and have received no reply. Where do I go from here?
Stayed 1 night in Mar 2024
Response from Chuda on 24 Mar 2024
Hello Wendy,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.