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Reviews of Found Dupont Circle powered by Sonder

3.5 out of 5
Found Dupont Circle powered by Sonder
1627 16th Street Northwest, Washington, DC

Reviews

7.6

Good

Rating 10 - Excellent. 46 out of 145 reviews" "
Rating 8 - Good. 48 out of 145 reviews" "
Rating 6 - Okay. 26 out of 145 reviews" "
Rating 4 - Poor. 19 out of 145 reviews" "
Rating 2 - Terrible. 6 out of 145 reviews" "

8.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Travelled with family, Business traveller
The facility needs paint and carpet.
Stayed 6 nights in May 2024

8/10 Good

Todd

Stayed 3 nights in Apr 2024

8/10 Good

Helen

Stayed 4 nights in Apr 2024

6/10 Okay

Keziah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was too small
Stayed 5 nights in Mar 2024
Response from Sonder on 27 Mar 2024
Thank you for staying with us, Keziah. Your feedback is important to us, and we will relay your thoughts to our team. We hope to host you again.

6/10 Okay

STEVEN

Business traveller
Liked: Cleanliness, property conditions & facilities
Remote control had no back so loose batteries. When I got it to work, monitor said no connection. Coffee machine defective, leaked all over. I turned up the loud heater but it still was cold. Bed was very nice. Bathroom was clean and modern for an older building. Front door worked fine and door lock worked fine. Lounge at front was clean and modern.
Stayed 4 nights in Mar 2024
Response from Sonder on 9 Apr 2024
Hi Steven, we're sorry to hear about the issues in your space. We will relay your feedback to our team and work to improve. We hope to host you again and show you a better experience.

6/10 Okay

Scott

Business traveller
Disliked: Amenities, property conditions & facilities
The property is very tired and more like a hostel with private rooms that a hotel. The rooms are very small and mine wasn't in great condition. As a last minute option is was sufficient, but not somewhere I would recommend for the price..
Stayed 5 nights in Mar 2024
Response from Sonder on 26 Mar 2024
Thank you for staying with us, Scott. Your feedback is important to us, and we will relay your thoughts to our team. We hope to host you again.

10/10 Excellent

Frankie, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and perfect for my needs! Would stay again for sure!
Stayed 2 nights in Mar 2024

10/10 Excellent

allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location... once you do the sign in procedures - send them ID and photo - you get instructions and directions. Very easy to access. Parking probably very difficult.
Stayed 3 nights in Feb 2024

10/10 Excellent

kiah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had such an amazing time at this place.
Stayed 4 nights in Feb 2024

4/10 Poor

Maria

Stayed 2 nights in Feb 2024
Response from Sonder on 15 Feb 2024
Hi Maria, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Ayrat

Stayed 4 nights in Jan 2024

4/10 Poor

Ryan

Business traveller
Disliked: Staff & service, property conditions & facilities
The window heater was not capable of keep the room warm enough in the winter. Showers were not hot, took 5 minutes to warm up. No USB charging option. No soap to wash hands in sink. They did provide body wash, conditioner, and body gel. Clean sheets and towels.
Stayed 2 nights in Jan 2024

2/10 Terrible

Katharine

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The room was just above freezing at check-in. The small heater didn't heat the room before lights out. Second day of stay I left the heater on. They turned it off while I was out for the day. It took hours for the room to heat back up. Do not stay here if you aren't a polar bear. You won't like it. There is no staff present so you can't switch rooms or get any help. They don't even give you a phone number to call for assistance. Just a front door and room door code to access your room on a digital door pad.
Stayed 2 nights in Jan 2024
Response from Sonder on 7 Feb 2024
Hi Katharine, we apologize for the inconvenience you experienced with the room temperature during your stay. This falls short of our standards, and we regret any discomfort it may have caused. We'll address this issue with our team to ensure improvements are made. While not all locations are fully staffed, our support team is available 24/7 to assist with any issues. Your feedback is valuable, and we'll work to provide better support for our guests in the future. Thank you for sharing your experience with us. We hope to host you again and offer you a better stay.

10/10 Excellent

Steven

Great location and luxury accommodation
Stayed 3 nights in Jan 2024

8/10 Good

Nick and Dylin

Stayed 4 nights in Jan 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Clean and good value. Far less heavily staffed than a traditional hotel (i.e. no front desk) but that's probably why it is less expensive than its competitors.
Stayed 5 nights in Jan 2024

6/10 Okay

Riko

Liked: Property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Sonder on 26 Dec 2023
Hi Riko, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

10/10 Excellent

Khanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Rizal

Business traveller
Disliked: Staff & service, amenities
You should have cleaning service for every 2 days. We stayed there for a week and didn’t expect to clean by ourself. We asked what we deserved.
Stayed 6 nights in Nov 2023

8/10 Good

ATSUSHI

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good Place
I stayed to attend an academic conference at the Walter E. Washington Convention Center. You can get to the venue in 20 minutes by taking a bus from the bus stop in front of the venue. The location was good. The room was clean, but the daily cleaning and towels were never changed in the 5 days we stayed. There is no breakfast, but there is a coffee machine in the lobby. However, it is very slow and defective. I think it's pretty cheap compared to the prices around here.
Stayed 5 nights in Nov 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Meh
Pretty minimal. Room was clean but there was some visible damage to shower, walls etc. no water in room. Overall, not sure I’d try this again.
Stayed 2 nights in Nov 2023
Response from Sonder on 4 Dec 2023
Thank you for your feedback! We will relay your thoughts to our team and work to improve. Should you choose to give us another chance, we'd love to show you a better experience.

8/10 Good

Viani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

Diana

Stayed 1 night in Nov 2023

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Cheng

Stayed 4 nights in Nov 2023

6/10 Okay

Francine

Business traveller
Liked: Staff & service
Too Expensive and No Real Service
First the 'hotel' is contactless, meaning there's no front desk counter with a real person to help with checking in. That wasn't so bad, what was bad was the room! It was in the basement, super small, dark, dated and my view was an alley. I could only communicate through the app only to tell me the hotel is fully booked. This hotel was expensive for what i received! There were no amenities other than a water station and a common microwave and refrigerators. What i did like was the lobby/lounge area, where i could work and eat (because the room was too small to do any of that) and it's in a walkable neighborhood. I was very disappointed and i probably won't stay there again.
Stayed 4 nights in Oct 2023

8/10 Good

Rebecca

Stayed 3 nights in Oct 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Stella

Stayed 3 nights in Oct 2023

6/10 Okay

Jiyoung

Business traveller
Disliked: Cleanliness, staff & service, amenities
Good for business trip if you are okay withour front desk
Stayed 4 nights in Oct 2023
Response from Sonder on 25 Oct 2023
Thank you for your review, Jiyoung! If there is anything we could've done to improve your stay, please let us know. We hope to host you again soon.

10/10 Excellent

Sheng, Burlington

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints.
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

6/10 Okay

Colleen

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sonder on 20 Oct 2023
Hi Colleen, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and trainquil
Stayed 4 nights in Oct 2023

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Staff & service, amenities
Small rooms, no services, but less costly than competing hotels. Very basic accomodations.
Stayed 2 nights in Oct 2023
Response from Sonder on 30 Oct 2023
Thank you for staying with us, Michael! Your feedback is important to us. While we do our best to include everything we offer on our listing, we apologize if anything was unclear. We hope to host you again and show you a better experience.

8/10 Good

Aixa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It’s charming and well kept
Stayed 2 nights in Oct 2023

6/10 Okay

Andy

Business traveller
Liked: Cleanliness
Musty in the room Batteries dead in TV remote
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy contactless check in with super responsive service via email/chat. The property is conveniently located and highly accessible. It's a short walk and/or Uber/Lyft ride to stores, shops, restaurants, attractions, etc. and a tremendous value for the price! I will definitely stay here again and will recommend to colleagues, friends, and family members.
Stayed 1 night in Oct 2023

10/10 Excellent

Francesca, Wasilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Aubrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

Melissa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Dissapointed
The hotel is of course contactless, so you would expect to see very little hotel staff. However, I was dissapointed with how unclean the rooms were considering the fact it is contactless. I would have assumed they kept their rooms in good shape since there is no staff to call in a pinch if something is wrong. Also, if you wanted to request a cleaning, there was an associated fee. Overall, I was a bit dissapointed for the daily room rate.
Stayed 3 nights in Sep 2023
Response from Sonder on 25 Oct 2023
Hi Melissa, we're sorry for the cleanliness issues in your space. Cleanliness is one of our top priorities, and we apologize for dropping the ball here. We will review our cleaning procedures with our team and work to improve. We hope to host you again and show you a better experience.

6/10 Okay

Caroline

Stayed 5 nights in Sep 2023
Response from Sonder on 10 Oct 2023
Hi Caroline, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

4/10 Poor

Justin

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the cost
AC didn’t work and walls are paper thin
Stayed 1 night in Sep 2023
Response from Sonder on 29 Sept 2023
Hi Justin, your feedback is important to us. We're sorry for the trouble with the AC in your space. Our team will look into this and work to remedy your concerns. In the future, our support team is available 24/7 and will be happy to assist with any issues. We hope to host you again and show you a better experience.

4/10 Poor

James

Liked: Staff & service
Disliked: Room comfort
The bed was not very comfortable and the AC unit had a mildew smell. The place looked very clean and updated, but I’m pretty sure it’s time for new beds and new AC’s.
Stayed 5 nights in Sep 2023
Response from Sonder on 2 Oct 2023
Hi James, your feedback is important to us. We're sorry for the smell in your space. Our team will look into this immediately and work to remedy any present issues. We hope to host you again and show you a better experience.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Joy

Stayed 2 nights in Sep 2023
Response from Sonder on 19 Sept 2023
Hi Joy, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Todd

Liked: Cleanliness, amenities, property conditions & facilities
I really like the keypad entry vs a physical card.
Stayed 3 nights in Sep 2023

6/10 Okay

elizabeth c.

Stayed 3 nights in Sep 2023
Response from Sonder on 15 Sept 2023
Hi Elizabeth, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.