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The Staff there are wonderful and because of them I stayed. But the hotel needs a lot of attention. It's very run down, especially from the outside. The room was okay, clean but needs updates, the dresser drawers were either broken or had spills of something in them.
The hotel is not updated. The fridge was leaking and we found cockroaches around. The location is good because is close to alot of things but definitely there are better hotels in the same area. The bathroom light didn’t work and the lighting outside was very sketching. It didn’t feel safe.
Shirley
Stayed 3 nights in Apr 2024
Response from Benjamin, Front Desk Supervisor on 21 Apr 2024
Thank you for taking the time to leave feedback.We were not informed of your issues, but we took care of them as soon as you let us know.Hope to see you again soon.
We got into run and sink was full of spit we left to our event and when we came back we found a a roach and just pick up our stuff al left at around 11pm that same night had to drive 1hrs and 30 min travel
chico
Stayed 1 night in Apr 2024
Response from Benjamin, Front Desk Supervisor on 21 Apr 2024
Thank you for taking the time to leave feedback.We were not informed of your issues, but we took care of them as soon as you let us know.Hope to see you again soon.
8/10 Good
Terence, Southport
13 Apr 2024
Terence
Stayed 4 nights in Apr 2024
8/10 Good
prasenjit
11 Apr 2024
prasenjit
Stayed 1 night in Apr 2024
2/10 Terrible
Jimmy
11 Apr 2024
Jimmy
Stayed 1 night in Apr 2024
8/10 Good
Marc
7 Apr 2024
Liked: Staff & service
Marc
Stayed 6 nights in Apr 2024
Response from Benjamin, Front Desk Supervisor on 21 Apr 2024
Thank you for taking the time to leave feedback.Hope to see you again soon.
When I looked at the pictures, I thought that it’s a regular building with the corridors. Because I didn’t want my wood door opens to the public so I feel safer. Hotel photos were scam. And there was another door which is opening to the next room. It was locked but I couldn’t sleep because of thinking about bad stories about that.
The stuff working for the breakfast was helpful, clean and nice.
Zahide
Stayed 1 night in Apr 2024
Response from Benjamin - Front Desk Supervisor on 6 Apr 2024
Thank you for the feedback and for staying with us. The photos do clearly show the doors from the outside, but we plan to take new photos soon and will keep your concerns in mind.
We stayed there for 2 nights.
When we checked in onduty Receptionist was rude.we booked for 2 adults and 2 kids ,They provided just 2 towels so we requested for 2 more Towle. Receptionist asked us to down n get the towels at 9.30 in the night or pla wait till 9 am in the morning.Next day again we request for towels but luckily this time on duty Receptionist was helpful and she sent back .
Breakfast buffet very limited options.
Vishal
Stayed 2 nights in Mar 2024
Response from Benjamin, Frond Desk Supervisor on 2 Apr 2024
Thank you for your feedback. We do apologize about the towels. At the time you asked the Front Desk Agent, they had run out of towels at the front desk. He asked if you wished to wait until 9 pm for the security guard to bring them to you or until morning and you chose to wait until the morning.
8/10 Good
Edgar
1 Apr 2024
Edgar
Stayed 2 nights in Mar 2024
Response from Benjamin, Front Desk Supervisor on 3 Apr 2024
Thank you for leaving feedback.
10/10 Excellent
Dogan
31 Mar 2024
Liked: Staff & service
Very outdated and rundown bit if you wanrmt a cheap room it does rhe job
Dogan
Stayed 1 night in Mar 2024
Response from Benjamin, Front Desk Supervisor on 31 Mar 2024
Thank you for leaving feedback. We hope to see you again in the future.
Easy walk to park on top of hill. Quiet and clean. Not luxury but nice. People nice. Could not take a bath as plug did not work nor could I switch from shower to bathtub faucet (shower knob would not turn). microwave and frig. ironging board and iron which we used. Wifi fast. Office printed parking certificates for 50 cents per page which was ok. Breakfast included making waffles with real butter which was very nice and a surprise.
Victoria
Stayed 4 nights in Mar 2024
Response from Benjamin on 17 Mar 2024
Thank you for leaving feedback.We apologize for your issues. However, we don't understand if you meant our free parking permits or if you used our copy services, which is 0.50. Either way, we hope to see you again soon.
4/10 Poor
Rimas
15 Mar 2024
Liked: Cleanliness, staff & service
Rimas
Stayed 2 nights in Mar 2024
Response from Benjamin on 17 Mar 2024
Thank you for leaving feedback.We apologize for your issues.
This property looks like it's from the 60's. Nothing is updated since its inception. this hotel feels like one of those abandoned steel factories from decades ago.
Ali
Stayed 1 night in Mar 2024
Response from Benjamin on 17 Mar 2024
Thank you for leaving feedback.We apologize for your issues. Our hotel was last updated in 2015 and is currently being updated again. We understand you might not like the classic exterior, but when a foundation is good, we don't tear down the structure.Hope to see you again soon.
The hair dryer didn’t work, the tv had 7 channels and 2 had no sound. The bathroom had mold in the corner and what looked like feces on the ceiling.
Carol
Stayed 3 nights in Mar 2024
Response from Benjamin on 17 Mar 2024
Thank you for leaving feedback.We apologize for your issues. While your comments sound exaggerated, we have begun work on the room. Thank you for letting us know immediately so we could move you to a better room.
The staff was wonderful!!!
The rooms were terrible there was bugs towels weren't set up it wasn't even a heater in the first room!!!
The whole place should be condemned have to outlets either don't work or so sloppy that they won't even hold outlet plug.. the place is so old and needs so much updating that it is basically unfit and should be condemned.
DIANA
Stayed 4 nights in Feb 2024
Response from Benjamin on 17 Mar 2024
Thank you for leaving feedback.We apologize for your issues. And may you never get so old your inputs sag and you need to be condemned.