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Reviews of Hotel Zena Washington DC

4 out of 5
Hotel Zena Washington DC
1155 14th St Nw, Washington, DC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 692 out of 1006 reviews" "
Rating 8 - Good. 181 out of 1006 reviews" "
Rating 6 - Okay. 71 out of 1006 reviews" "
Rating 4 - Poor. 37 out of 1006 reviews" "
Rating 2 - Terrible. 25 out of 1006 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Salomé

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. Loved the variety of options on the bar menu, including vegan breakfast.
Stayed 2 nights in Apr 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and a very cool young and hip atmosphere.
Stayed 4 nights in Apr 2024

10/10 Excellent

Solomon

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Solomon,Thank you for your review of Hotel Zena. We're grateful for your kind words about our property. It was a pleasure to host you, and we can't wait to see you again!Sincerely,Sherry AbediGeneral Manager

2/10 Terrible

Maria

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Team Zena on 30 Apr 2024
Thank you for taking the time to rate your recent stay with us. I am sorry to see there may have been aspects of your visit that did not meet your expectations. Please feel free to contact us if you wish to discuss your stay in further detail.

6/10 Okay

Diana

Business traveller, Travelled with group
They did not tell us about the amenities fee that was $30 / day so we were spending extra money on things that were included. There was also a giant centipede in our room. Friend stayed there at the same time and there was no hot water in their room.
Stayed 4 nights in Apr 2024
Response from General Manager on 1 May 2024
Hi Diana,We appreciate your feedback and are happy to see that aspects of your stay were pleasant. However, we apologize for any confusion about the amenities fee. The list of inclusions is online, and all guests are informed via the confirmation letter. Please also accept our apologies for any issues with the hot water and unwelcome visitors. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in the area.Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved: We stayed here with our 2 teenaged daughters and we loved the pro-women vibe. The rooms and lobby have a great updated vibe as well. The staff were friendly and helpful . The restaurant , Fig Leaf was amazing . We had breakfast , dinner and an evening bite and every meal was delicious . One night we ate at Founding Farmers (recommended by chatgbt) which was awful and we regretted not eating at hotel. Walking distance to many museums and monuments . We also enjoyed playing pool after a day of sightseeing. We wished that it was summer because I bet the rooftop bar and pool would be lovely. Did not love: The $30 a night service charge for basically nothing . That covered keurig coffee pods which were awful and bottled water. Bike rental too but, really? We did borrow some board games one night. I recommend Say Anything, lol. I would recommend this hotel for safety, location, great service and the amazing food.
Stayed 4 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Hi Christine,Thank you for the kind review and recommendation! We're glad our women's empowerment artwork and delicious onsite dining impressed you. It's also great to know that our walkable location and friendly staff added to your experience. Our amenities fee has many inclusions; the full list can be found in our FAQ section. The next time you're in the area, please come see us again.Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Rodica

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed everything! 😊👌
Stayed 2 nights in Feb 2024
Response from General Manager on 29 Apr 2024
Hello Rodica,Thank you for sharing your review. We are so pleased you enjoyed your stay in our soothing rooms and hope you spent some time at our rooftop bar! Should your travels bring you back to the area, we hope you choose Hotel Zena for your stay again.Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Nice size rooms. Staff super helpful. Restaurant had great food. Good vibe. Highly recommend!
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Hello Rachael,Thank you for choosing Hotel Zena for your recent getaway. It is wonderful to hear that our comfortable accommodations, delectable food, and friendly staff were highlights of your visit. Your kind recommendation is appreciated, and we look forward to hosting you again when you are in town.Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Regina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our time in DC and loved the neighborhood the hotel was in. Everyone was so friendly and the breakfast was a favorite for us and our kids. Very walkable to all the restaurants and monuments. If you Uber anywhere is about 7-10 minutes. We enjoyed everything here! A great experience. We will be back.
Stayed 3 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Hi Regina,It was wonderful having you and your family stay with us during your time in DC. We're thrilled you started your day off right with our delicious breakfast offerings, and we appreciate you mentioning our hospitable team. Being just steps away from lively 14th Street and many noteworthy attractions, it's no surprise that our fabulous location was a highlight! Thank you for your kind review, and we'd be delighted to welcome you back anytime. Sincerely,Sherry AbediGeneral Manager

8/10 Good

Chastity

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel gave a boutique vibe. Check in was quick with complimentary juice at the counter upon arrival. The lobby is nicely designed with a bar, pool table and comfortable seating area. There is also a tiny store if you need last minute snacks. The room was very neat and standard size. There is a fridge however no microwave to warm food. The bed was super comfy and the shower had an interesting design. Disappointing was the pool is not accessible until Memorial Day which should be listed on the website as the pool was one of my reasons for booking. The water pressure at the sink was low and there was an issue with the light not working above my bed or the side lamp. The property is overall nice and would stay again. The gentleman with the bald head at the bar was super pleasant and it is nice when you meet vety pleasant staff.
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Hello Chastity,Thank you for taking the time to share your experience. While we're pleased you enjoyed our comfortable, spacious rooms, we apologize for any inconvenience faced by your amenities or lack of communication regarding pool closures. We'll use your feedback to help us improve the experience of future guests, and thank you for bringing this to our attention. Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Leandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience!
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Hello Leandra,Thank you for choosing Hotel Zena and for taking a moment to provide your five-star rating! We are so pleased to hear that you had an enjoyable stay with us. It was our pleasure to host you, and we look forward to welcoming you back soon for another memorable experience!Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very attentive.
Stayed 3 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Hello Jennifer,Thank you for your review of Hotel Zena! We are pleased to hear you experienced our warm, friendly staff and would love to host you again in the future.Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place, is in an area of dc with many dining and shopping options. Hotel is modern and clean
Stayed 1 night in Apr 2024
Response from Mike on 20 Apr 2024
Thank you for your feedback. We hope to see you again in the near future!

8/10 Good

Ruby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay! Staff was friendly, can’t wait to go back when the roof top is open for the season.
Stayed 2 nights in Apr 2024
Response from Mike on 20 Apr 2024
Thank you for your feedback. We hope to see you again in the near future!

6/10 Okay

Safiyah

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Mike on 20 Apr 2024
Thank you for your feedback. We hope to see you again in the near future!

8/10 Good

iryna

Liked: Cleanliness, staff & service
Location is good.
Stayed 3 nights in Apr 2024
Response from Mike on 17 Apr 2024
Thank you for your feedback. We hope to see you again in the near future!

8/10 Good

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team Zena on 16 Apr 2024
Thank you for taking the time to rate your recent experience with us. We look forward to welcoming you back to Hotel Zena on your trip to Washington DC

6/10 Okay

Angela

Travelled with family
Liked: Staff & service
Disliked: Amenities
Staff was amazing! Several lights in room didn’t work. You shouldn’t share a room with anyone you don’t want to be able to watch you shower in The shadow box style shower. Lots of stains throughout the property and it could be cleaner. The biggest upset for me was all of the add on “fees” and deposit. As a gold member I was able to request early check in (I knew there would be a fee). We also had a $25 Expedia gold credit. We also got 2 mixed drinks at the bar ($50 😮). With that being said the “fees” at check out were $275!!!!! That’s more than half of what I paid Expedia to book the room for the weekend. This is just dishonest pricing/ bait and switch, and even with as nice as the staff was I won’t book here again.
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Angela,Thank you for taking the time to share your feedback with us. We apologize for the issues with the lights in your room, and we will take a look into this. In addition, we are sorry to hear of any disappointment regarding our resort fees. We always strive to be as transparent as possible regarding this matter, so we will be sure to discuss all of your feedback internally. We're pleased to hear you experienced our warm and friendly staff, and we would appreciate another opportunity to provide you with the accommodations you expected and deserve.Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Jus

Liked: Staff & service, property conditions & facilities
Staying for one night. Will say because you are located in in the circle it is a bit more noisy because you do have so many entertainment options nearby. Hotel itself is nice clean love the decor and the ambience
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Hi Jus,We always enjoy hearing from our guests, and we're glad our attention to cleanliness impressed you. It's also great to know that our decor was to your liking. Please come see us again soon.Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the fun and funky woman empowerment vibe!
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Hello, Michelle,Thank you so much for the five-star review. We are so pleased to hear you enjoyed our awesome feminist vibes, and we hope you'll come back to visit us again soon!Sincerely,Sherry AbediGeneral Manager

6/10 Okay

Jada

Liked: Cleanliness
Disliked: Staff & service
Response from Team Zena on 16 Apr 2024
Thank you for taking the time to rate your recent stay with us. I am sorry to see there may have been aspects of your visit that did not meet your expectations. Please feel free to contact us if you wish to discuss your stay in further detail.

8/10 Good

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at Zena. The stay was exceptionally friendly and accommodating. We loved our room choice and are happy with the fact that we did the larger room. Inside the room, there were a couple of minor things (taped ceiling lights, scratched floors) that we noticed but it didn't affect our overall stay. The room was clean and we felt very comfortable. Would stay again!
Stayed 4 nights in Mar 2024
Response from General Manager on 11 Apr 2024
Hello Olivia,Thank you for choosing to stay with us at Hotel Zena. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled that was the case for you. It's also great to read our clean, comfortable accommodations were a highlight of your trip. It was a pleasure to host you, and we hope to welcome you back soon.Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Patrick

Stayed 2 nights in Mar 2024
Response from Team Zena on 30 Apr 2024
We are thrilled to see how much you enjoyed your recent visit to Hotel Zena! Please come back and see us again on a future trip to the city.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and perfect location.
Stayed 3 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Hi Jonathan,Thanks for the five stars! It warms our hearts to hear you enjoyed the warm hospitality from our knowledgeable team and our prime location, which is mere steps from the White House and other historical landmarks. We would be delighted to welcome you back for another terrific stay.Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Lilian Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel located a few blocks from the metro. Close to White House. Friendly staff at reception. Yummy flavored waters offered at entrance. Beds were comfy although the pillows were a little too stiff for us. That’s just personal preference. Would definitely stay again.
Stayed 5 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Hi Lilian,Thank you so much for the five stars. We're so pleased you enjoyed our complimentary refreshments and had the opportunity to take advantage of our fantastic location within walking distance of the great monuments. Rest assured, your suggestions for improvements will be taken into consideration, and we appreciate your generous feedback. We look forward to welcoming you back to Hotel Zena soon for another exceptional getaway.Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team Zena on 16 Apr 2024
We are thrilled to see how much you enjoyed your recent visit to Hotel Zena! Please come back and see us again on a future trip to the city.

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay and the customer service was A1. I will definitely be coming back. Plus we lucked up with parking the entire weekend. The room was beautiful and I loved the women empowerment theme!
Stayed 1 night in Mar 2024
Response from General Manager on 9 Apr 2024
Hello Christina,Thank you so much for choosing to stay with us at Hotel Zena. Our goal is to provide every guest with exceptional service, so we're thrilled our commitment to this shone through during your visit. It's also great to read you enjoyed our lovely accommodations! The pleasure was truly ours, and we hope to welcome you back soon.Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here! Best hotel I’ve ever stayed at. Staff were incredibly friendly and kind, super clean, all around a great place to stay.
Stayed 3 nights in Apr 2024
Response from General Manager on 6 Apr 2024
Hi Renee,Thank you for visiting Hotel Zena! We are delighted you had a wonderful stay and appreciate your compliments. Thanks for spotlighting our clean facilities and friendly service. We are glad you enjoyed your time with us, and we look forward to seeing you again soon.Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Jalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Team Zena on 25 Apr 2024
We LOVE to see how much you loved your recent Hotel Zena experience! We can’t wait for you to come back and stay with us again.

10/10 Excellent

Jason M

Stayed 3 nights in Mar 2024
Response from Team Zena on 25 Apr 2024
We are thrilled to see how much you enjoyed your recent visit to Hotel Zena! Please come back and see us again on a future trip to the city.

8/10 Good

Jonathan, Dublin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice but food and drinks are very expensive. Staff are nice and friendly.
Stayed 3 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Hello Jonathan,Thank you for choosing Hotel Zena and for sharing your review. We are delighted you enjoyed our wonderful staff. They work hard to ensure our guests have a great stay, so they will be delighted to read your kind comments. Please come see us again someday.Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Team Zena on 25 Apr 2024
We are thrilled to see how much you enjoyed your recent visit to Hotel Zena! Please come back and see us again on a future trip to the city.

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from General Manager on 6 Apr 2024
Hello Russell,Thank you for being our guest and sharing your short yet wonderful five-star review. We are thrilled you enjoyed your stay at Hotel Zena and look forward to welcoming you back again soon.Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Jeff, Henderson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was fantastic. Great location to the sites. Very nice people working there as well. Would definitely stay there again.
Stayed 3 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Hi Jeff,We always enjoy hearing from our guests. It's great to know that our convenient location and friendly staff added to your experience. The next time you're in town, please come see us again at Hotel Zena!Sincerely,Sherry AbediGeneral Manager

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy commute and centrally located. Very friendly staff!
Stayed 3 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Michelle,It's always a pleasure hearing from our guests. We're glad our convenient, welcoming accommodations added to your experience, and we look forward to seeing you again soon.Sincerely,Sherry AbediGeneral Manager

8/10 Good

Christian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. Room was clean and comfortable. The bed was super comfortable. I do wish they had hooks to hang towels and more cabinet space for clothing. They are supposed to be eco friendly but how do you inform staff that towels will be reused. The staff is very pleasant and the lobby has a very hip and modern feel. The art work all around the property is very interesting.
Stayed 4 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Hi, Christian,Thank you for taking the time to leave a review. We are pleased to hear you enjoyed your stay and were able to enjoy our comfortable and clean rooms, which we pride ourselves on being soothing spaces with artful touches. We have passed on your compliments to our team, and hope you'll visit us again soon.Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! It had unique rooms, wonderful food, friendly staff and it was exceptionally clean. Within walking distance or metro distance from everything. We loved the shout out it gave to women of influence as well. So much better than a major chain hotel:)
Stayed 3 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Hi Tracy,It brightens our day to know that you had a fantastic stay with us! From our unique and empowering decor to our delicious offerings and impeccable accommodations, we strive to exceed expectations with every visit. Hopefully, you took full advantage of our fantastic location, and we appreciate you mentioning our proximity to Metro. Thank you for your kind review, and we hope you return soon!Sincerely,Sherry AbediGeneral Manager

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I liked the property feeling and look. I did not like the resort fee that was not mentioned on Expedia. It was explained this is for wifi and anything else we used. We didn’t use the wifi or anything extra in the hotel. The fee I found unnecessary for the price we were paying for the hotel. If anything give it back if it is not used by guests.
Stayed 3 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Richard,Thank you for taking the time to share your thoughts with us. We are glad you appreciated our environment and ambiance. However, we are disheartened that we were unable to meet all of your expectations. We always strive to ensure we are transparent with fees so if there are any questions regarding this, we would be happy to discuss it with you directly. Meanwhile, we will be sure to share your feedback with our team for improvement. Please visit us in the future for an even better experience. Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Miriam, Virginia Beach

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very clean and well appointed rooms, and of course excellent dining on premises.
Stayed 4 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Hi Miriam,It was a pleasure hosting you at Hotel Zena! We're glad our clean, welcoming accommodations and onsite dining impressed you. The next time you're in town, please come see us again.Sincerely,Sherry AbediGeneral Manager

8/10 Good

lydie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location and very friendly staff (ezekiel, and the figtree restaurant staff). The room had some minor issues i would not expect in a 4star hotel though: broken tiles in the bathroom and the ventilation there did not appear to function at all. Minor issues though and we had a great stay.
Stayed 3 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Hello Lydie,We appreciate you reviewing your stay at Hotel Zena. Our team strives to make each guest feel welcome, so we know Ezekiel will be delighted to read your kind words. Rest assured, our maintenance department will investigate your comments and they are grateful for your feedback. Thank you for highlighting our great location near DC's landmarks and museums, and we hope you had a wonderful time exploring our area. It would be a pleasure to see you again. Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service
Clean rooms, friendly staff, great bartender.
Stayed 4 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Molly,We're so happy to know that our clean accommodations and friendly team members were the highlights of your stay! Thank you so much for the perfect rating, and we hope to see you again soon. Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to give a special shout out to the gentleman who was working the desk the day we checked in. He not only gave us all of the information we needed, he upgraded our room for a nice deal and also gave us an extra hour on checkout as a courtesy. Wonderful experience, gorgeous hotel, clean and amazing staff. Definitely will recommend to friends and family and we will be back!
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Hi Alicia,Thank you for your kind review and thoughtful recommendation. We're delighted our hospitable team left a memorable impression on you, and we appreciate your kind words about our impeccable hotel. It was truly a pleasure having you as our guest, and we look forward to your return!Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Mirjana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked very much cleanness of the hotel. It was convenient location and we were able to walk to the White House and other landmarks. The shampoo, body lotion and cream were organic with very pleasant smell.
Stayed 4 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Hello Mirjana,Thank you! It was a pleasure welcoming you to Hotel Zena, and we are delighted you enjoyed your stay. We hope our great location, spotless accommodations, and wonderful amenities will keep you coming back on future trips to the area.Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Team Zena on 16 Apr 2024
We are thrilled to see how much you enjoyed your recent visit to Hotel Zena! Please come back and see us again on a future trip to the city.

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean, staff were so professional and helpful, art work amazing and location perfect. Thank you!
Stayed 4 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Clare,Thank you for choosing Hotel Zena. We're delighted you found our hotel exceptionally clean and enjoyed the hospitality of our team. It's also wonderful that our thoughtfully curated art and ideal location contributed to your experience. We look forward to welcoming you back soon!Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Shannon, Chapel Hill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool hotel and very friendly staff!
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Shannon,Thank you for sharing your experience at Hotel Zena! We're thrilled you found our hotel excellent and our team top-notch. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay!Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice art
Stayed 2 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Hello Tim,It was a pleasure to welcome you to Hotel Zena, and we thank you for sharing your lovely five-star review. We are delighted you enjoyed our wonderful art and look forward to welcoming you back for another memorable visit.Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in experience was top notch...Ezekiel (who checked me in) was fast, professional, and friendly...the type of person who makes a nice experience way better. Room, bed, and pillows all terrific. Would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Hi Jeffrey,Thank you for visiting Hotel Zena. We are glad you enjoyed your time with us, and we want to thank you for your kind words. Ezekiel will be pleased when we share your comments with him. It was an honor having you as our guest, and we look forward to seeing you again soon!Sincerely,Sherry AbediGeneral Manager

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel it was a really great choice for us in DC
Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Hello Carlos,Thank you so much for choosing Hotel Zena. It brightens our day to know that we were able to be a part of your amazing stay. Receiving recognition is always appreciated, and we hope you'll choose us again for your next visit! Sincerely,Sherry AbediGeneral Manager

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only disappointing thing was the breakfast room service order, it took almost an hour & a half, they got my son’s order wrong & didn’t send the orange juice we ordered.
Stayed 3 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Hello Emily,We enjoyed hosting your family at Hotel Zena. While we trust you had an overall pleasant stay, we apologize for the misstep with your breakfast order. Rest assured, our culinary team will review your helpful feedback. We value you as our guest, and we hope to welcome you back. Sincerely,Sherry AbediGeneral Manager