Reception

Reviews of Hotel Lombardy

4 out of 5
Hotel Lombardy
2019 Pennsylvania Ave Nw, Washington, DC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 697 out of 1078 reviews" "
Rating 8 - Good. 263 out of 1078 reviews" "
Rating 6 - Okay. 78 out of 1078 reviews" "
Rating 4 - Poor. 27 out of 1078 reviews" "
Rating 2 - Terrible. 13 out of 1078 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out this was a joy. The lounge had a very Cheers feel, walking in you felt eyes turn to new person, but felt comfortable after a bit. Room was comfortable, bed/pillows were great. Food hall across the street, metro stop a block away. Easy walk to White House and National Mall.
Stayed 5 nights in Apr 2024
Response from Sherane on 1 May 2024
We're delighted you enjoyed your stay from start to finish! It's wonderful to hear that our lounge provided a welcoming atmosphere akin to Cheers. Your comfort is our priority, and we're pleased you found the room and amenities satisfactory. It's fantastic that you could explore the nearby attractions easily. We hope to welcome you back soon for another enjoyable experience!

10/10 Excellent

Yasmine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very cozy boutique hotel; lots of charm! The staff was very friendly and approachable. If I had one minor issue it would be the in-room coffee was not good at all. Cafe Valet needs to retire! Luckily, there was a great coffee place a few doors down from the hotel. My husband and I would definitely stay there again.
Stayed 3 nights in Apr 2024
Response from Sherane on 1 May 2024
Thank you for sharing your experience! We're thrilled you found our boutique hotel cozy and charming. We'll definitely take your feedback on the in-room coffee into account for improvement. We're glad you discovered a great coffee spot nearby and hope to welcome you and your husband back soon!

10/10 Excellent

Bobbi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic hotel with rooms to match! The staff was excellent - every single person from the doorman/valet who welcomed us, W…, to the young gentleman at the reception desk twice, the lady on the 10th floor house cleaning and second doorman - all superb. The bed was comfy and room was clean. Loved the view and windows, shades. Kitchen was funky and not used but there and fine. We will be back! Thank you very very much!
Stayed 2 nights in Apr 2024
Response from Sherane on 29 Apr 2024
We're thrilled to hear about your wonderful experience at our historic hotel! It warms our hearts to know that every member of our team contributed to making your stay exceptional. Your compliments on our comfortable rooms and attentive staff mean the world to us. We can't wait to welcome you back for another memorable stay. We will be sure to share you lovely comments with the staff. Thank you for choosing us!

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location next to GW University. Very friendly and accommodating staff. We would definitely return.
Stayed 2 nights in Apr 2024
Response from Sherane on 29 Apr 2024
Thank you for your kind words! We're delighted you enjoyed our prime GW University location and our friendly staff. We look forward to welcoming you back soon!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic hotel; former apartment building. The windows open! Kitchen with sink and refrigerator provided. Very comfortable, large rooms. Kind and helpful staff. Perfect location. Get a street view room!
Stayed 4 nights in Apr 2024
Response from Sherane on 29 Apr 2024
We're thrilled you appreciated the unique charm of our historic building and enjoyed the spacious rooms with functional amenities. Our team is dedicated to ensuring a comfortable stay for every guest. Thank you for highlighting our perfect location—we agree, the street view rooms offer a fantastic experience! We look forward to welcoming you back for another memorable stay.

8/10 Good

Brenda, Westwood Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 2 nights in Mar 2024
Response from Sherane on 26 Apr 2024
Awesome! We are super excited you had a great stay with us. Do visit again soon.

4/10 Poor

GULNAR

Travelled with family
Disliked: Amenities, property conditions & facilities
Everything in the room is very old. Bathroom has weird bath tub. Bath tub’s surface looks like balance ball. It is moving. First time I saw such a thing. I felt I am going to fall couple times.
Stayed 4 nights in Apr 2024
Response from Sherane on 18 Apr 2024
We appreciate your feedback and apologize for any inconvenience caused by the condition of the room. Safety and comfort is our priority.Rest assured, we'll address the issues you've mentioned promptly to ensure a comfortable stay for future guests.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more satisfying experience.

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They staff were lovely and upgraded our room to a beautiful suite with ample space and comfortable beds. The room was beautiful and quiet.
Stayed 3 nights in Apr 2024
Response from Sherane on 15 Apr 2024
Thank you so much for your appreciation! We're thrilled to hear that you enjoyed your upgraded suite and had a comfortable and peaceful stay with us. Our team takes great pride in providing excellent service, and we're grateful for your kind words. We look forward to welcoming you back soon!

10/10 Excellent

Jeanette

10/10 Excellent

Damon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic and sophisticated hotel in an excellent location. The bar was also a highlight. Blown away with how affordable it was. Excellent location too, just a few blocks from the White House and the National Mall.
Stayed 2 nights in Apr 2024
Response from Sherane on 15 Apr 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our classic and sophisticated hotel, and that you found our bar to be a highlight. We're also glad to know that you found our rates to be affordable. Our team works hard to provide exceptional experiences for our guests, and it's wonderful to hear that we exceeded your expectations. We'll be sure to share your feedback with our staff as motivation to continue delivering excellent service. We hope to welcome you back soon!

8/10 Good

susan

Stayed 3 nights in Apr 2024
Response from Sherane on 1 May 2024
Good evening, we thank you for the positive rating.

10/10 Excellent

Richilou Gale

Stayed 3 nights in Apr 2024
Response from Sherane on 1 May 2024
Good evening - Thank you for the positive rating.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice people
Stayed 1 night in Apr 2024
Response from Sherane on 15 Apr 2024
We're so glad you found our team to be very nice! It's our pleasure to ensure your stay is welcoming and comfortable. Thank you for your kind words, and we hope to have the opportunity to welcome you back soon!

10/10 Excellent

kevin

Stayed 2 nights in Apr 2024
Response from Sherane on 1 May 2024
Good evening - Thank you for the positive rating, we appreciate it.

10/10 Excellent

Franklin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved our stay recommended
Stayed 2 nights in Apr 2024
Response from Sherane on 15 Apr 2024
Thank you for your appreciation! We're thrilled you enjoyed your stay and would recommend us. Your satisfaction means the world to us. We look forward to hosting you again soon at Hotel Lombardy!

8/10 Good

Lindley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would have preferred the hotel to have a bigger lobby area and would have preferred it to have been more updated. It is a lovely hotel, but the design is very antique.
Stayed 4 nights in Mar 2024
Response from Sherane on 15 Apr 2024
Thank you for your valuable feedback. We appreciate your input regarding the lobby size and design preferences. While we cherish our hotel's historic charm, we understand the desire for modern updates. Your insights will be shared with our team for consideration in our future enhancements. We hope to welcome you back for an improved experience soon.

10/10 Excellent

Carmela

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely, historic and with old world charm. The staff were wonderful and helpful especially Wilfredo, the front door man and reception desk staff. Great location, close to where we wanted to go. Nice restaurants nearby. Restaurant has good food as well. We had a wonderful stay at the hotel.
Stayed 1 night in Mar 2024
Response from Sherane on 15 Apr 2024
Thank you for your kind words! We're thrilled you appreciated the historic charm of our hotel and the exceptional service provided by our staff, particularly Wilfredo and our reception team. We will be sure to share this fantastic feedback with him. It's wonderful to hear you enjoyed our convenient location and nearby dining options. We're delighted you had a wonderful stay with us, and we look forward to welcoming you back for another memorable experience soon!

10/10 Excellent

Carroll

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, quiet and clean and charming. Loved it!
Stayed 1 night in Mar 2024
Response from Sherane on 15 Apr 2024
We're delighted you enjoyed your stay with us! Your satisfaction means the world to us, and we're thrilled you found our hotel lovely, quiet, and charming. Thank you for choosing us, and we hope to welcome you back again soon!

10/10 Excellent

barbara, west hartford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had unbelievable old world charm from the physical architecture of the building to the furnishing in the rooms, and especially to the attentiveness of the staff. The porter was wonderful and helping with luggage, reception was efficient, café for breakfast was convenient and good. Location is walking distance to a lot of things and very close to two different metro stops.
Stayed 4 nights in Apr 2024
Response from Sherane on 15 Apr 2024
Thank you for your glowing review! We're thrilled you appreciated the timeless charm of our architecture, room furnishings, and the dedication of our staff. Our porter, reception team, and café staff are committed to ensuring a seamless and enjoyable stay. It's wonderful to hear you found our location convenient for exploring the city, with easy access to nearby attractions and metro stops. We hope to welcome you back for another memorable experience soon!

10/10 Excellent

Connor

Stayed 3 nights in Apr 2024
Response from Sherane on 29 Apr 2024
Good afternoon - Thank you for the positive feedback. We appreciate it.

8/10 Good

Bryon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sherane on 8 Apr 2024
Good morning - Thank you for the highest rating, we greatly appreciate it.

10/10 Excellent

Amy, Stone Harbor

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff was awesome
Stayed 1 night in Apr 2024
Response from Sherane on 8 Apr 2024
Good evening - Thank you for the wonderful and kind words regarding the staff. We are so very thrilled all worked well for your visit. We will be sure to share your comments with the team.

10/10 Excellent

Tami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming
Stayed 2 nights in Mar 2024
Response from Sherane on 4 Apr 2024
Good evening - Thank you for the positive rating, we are thrilled your found our hotel to be charming.

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful and the location was great. I especially enjoyed that the hotel is on the National Historic Registry.
Stayed 4 nights in Mar 2024
Response from Sherane on 4 Apr 2024
We're delighted to hear that you enjoyed your stay with us and appreciated our friendly staff and great location. It's wonderful that you found value in our hotel's designation on the National Historic Registry. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sherane on 3 Apr 2024
Good evening - Thank you for the positive rating. We greatly appreciate it.

10/10 Excellent

Dannielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, courteous staff, clean, comfortable rooms. An all around wonderful stay!
Stayed 2 nights in Mar 2024
Response from Sherane on 4 Apr 2024
We're delighted to hear that you had a wonderful stay with us, enjoying our prime location, courteous staff, and comfortable rooms. Your appreciation means a lot to us, and we can't wait to welcome you back for another fantastic experience.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. We enjoyed our stay and everyone was nice and friendly and helpful.
Stayed 1 night in Mar 2024
Response from Sherane on 4 Apr 2024
We're grateful for your kind words and thrilled that you enjoyed your stay with us. Your positive feedback about our staff's friendliness and helpfulness is truly appreciated. We'll make sure to share your comments with our team, as they strive to provide exceptional service to every guest. We hope to welcome you back soon!

8/10 Good

Pulkit

Travelled with family
Liked: Cleanliness
Hotel building is a bit old. There is not much to do at the property. If you are just looking to sleep, feel free to book it. Room including the bathroom was clean. Staff was not welcoming. Didnt greet us nicely at the front desk. Seems like they dont want to be hospital but thats okay as long as they are doing their job.
Stayed 1 night in Mar 2024
Response from Sherane on 1 Apr 2024
We're truly sorry to hear about your disappointment. While our building may be older, we take great pride in maintaining cleanliness throughout. It's disheartening to hear about your experience with our staff; please accept our sincerest apologies. Your feedback is invaluable, and we'll address this issue to ensure better hospitality in the future.

10/10 Excellent

Kent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super friendly staff, great location
Stayed 2 nights in Mar 2024
Response from Sherane on 1 Apr 2024
We're incredibly grateful for your kind words! Our team strives to ensure your experience is nothing short of fantastic. And we're thrilled you enjoyed our convenient location too. Looking forward to continuing to exceed your expectations!

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sherane on 1 Apr 2024
Good morning - we are very appreciative of the positive ranking.

8/10 Good

R.U.M

Stayed 1 night in Mar 2024
Response from Sherane on 26 Apr 2024
Good afternoon - Thank you for the positive rating. We appreciate it.

8/10 Good

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sherane on 1 Apr 2024
Good morning - Thank you for the positive review.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sherane on 1 Apr 2024
Good morning - Thank you for the positive review.

10/10 Excellent

thong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right in the center of D.C; easy access to the National Malls. Staff is very friendly, and the little on-site restaurant is good
Stayed 5 nights in Mar 2024
Response from Sherane on 29 Mar 2024
We're thrilled you enjoyed your stay! Our central location near the National Mall offers convenience for exploring. Thank you for recognizing our friendly staff and the quality of our on-site restaurant. Your feedback means a lot to us, and we hope to welcome you back for another great experience soon!

10/10 Excellent

Ayumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff and management. Perfect location to visit my daughter attending The George Washington University.
Stayed 1 night in Mar 2024
Response from Sherane on 29 Mar 2024
Thank you for your kind words! We're delighted to hear that you found our staff and management professional. It's wonderful that our location near The George Washington University was convenient for you. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.

8/10 Good

Irina

Travelled with family
Liked: Cleanliness, staff & service, amenities
The restaurant is very good! Excellent location. Friendly staff.
Stayed 3 nights in Mar 2024
Response from Sherane on 29 Mar 2024
Thank you for your glowing review! We're delighted to hear that you enjoyed our restaurant's offerings and found our location convenient. Our team takes pride in providing friendly service. We look forward to welcoming you back soon for another exceptional dining experience.

8/10 Good

Elise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to major monuments
Stayed 1 night in Mar 2024
Response from Sherane on 29 Mar 2024
Thank you for highlighting our proximity to major monuments! We're thrilled to offer such a convenient location for our guests to explore and enjoy. Your feedback is greatly appreciated, and we look forward to welcoming you back for more memorable experiences.

8/10 Good

Thomas Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities
Old and dated staff was great. Comfy clean.
Stayed 2 nights in Mar 2024
Response from Sherane on 29 Mar 2024
Thank you for your kind words! We're glad to hear you found our staff welcoming and enjoyed the comfort and cleanliness of your stay. Your satisfaction is our priority, and we hope to welcome you back soon for another pleasant experience.

6/10 Okay

Stacey

Travelled with family
Liked: Cleanliness, staff & service
Here’s what I would want people to know that I didn’t realize. This hotel is very old. The people who work there are nice, the door people are especially considerate. The check in is not digital, the elevators are very small and slow, and the walls of the actual room are thin. That being said if you like very old architecture this is your jam.
Stayed 1 night in Mar 2024
Response from Sherane on 29 Mar 2024
Thank you for sharing your insights with us. We appreciate your kind words about our staff's friendliness and the consideration of our door attendants. We understand the points you raised and will address them accordingly. Your feedback helps us improve. We do realize the vintage charm of our hotel may be for a select few. We'll continue striving to provide memorable experiences for all our guests.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly. Accommodations are excellent and location is great.
Stayed 1 night in Mar 2024
Response from Sherane on 29 Mar 2024
Thank you for your gracious feedback! We're thrilled that you appreciated our friendly staff, excellent accommodations, and convenient location. It's our pleasure to provide a memorable experience, and we look forward to welcoming you again soon.

8/10 Good

Mark

Travelled with partner
A great small, intimate hotel vibe. Great bar. Overall a quiet facility ideal for meetings, conversations, etc.
Stayed 2 nights in Mar 2024
Response from Sherane on 29 Mar 2024
Thank you for your kind words! We're delighted that you enjoyed our intimate hotel ambiance, complete with a great bar. Our serene atmosphere is designed for productive meetings and meaningful conversations. We look forward to welcoming you back for more memorable experiences.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, friendly staff!
Stayed 2 nights in Jan 2024
Response from Sherane on 19 Mar 2024
Thank you for your kind words! We strive to provide exceptional service and a delightful stay for all our guests. We look forward to welcoming you back soon!

6/10 Okay

Ariel

Stayed 1 night in Mar 2024
Response from Sherane on 19 Mar 2024
Good afternoon, thank you for the positive rating.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in great location for getting around DC with outstanding service all around. An older classic hotel that has the basic amenities and reasonably priced, great spot for a short business trip.
Stayed 1 night in Mar 2024
Response from Sherane on 19 Mar 2024
We're delighted to hear you enjoyed your stay at our classic hotel! It's wonderful to know that our central location and exceptional service contributed to a positive experience. As an establishment committed to providing comfort and value, we're thrilled to have met your expectations. Should your travels bring you back to DC, we'd be honored to host you again for another productive business trip. Thank you for choosing us and for taking the time to share your feedback.

8/10 Good

William, Santa Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed. Quiet. Excellent staff. Perfect location in all ways. Close to everything. WiFi was a bit spotty.
Stayed 4 nights in Mar 2024
Response from Sherane on 19 Mar 2024
We sincerely apologize for any inconvenience caused by the spotty WiFi during your stay. We're glad you found comfort in our beds, enjoyed the quiet ambiance, and experienced excellent service from our staff. Your feedback is valuable, and we'll work diligently to improve our WiFi reliability. Thank you for choosing us, and we hope to provide an even better experience on your next visit.

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out, lovely place to stay! Great location, walkable to everything!
Stayed 2 nights in Mar 2024
Response from Sherane on 19 Mar 2024
We're thrilled to hear you had a wonderful stay with us! Our prime location makes exploring the area a breeze. Thank you for choosing us, and we hope to welcome you back for another fantastic experience soon.

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! We walked or took the metro everywhere. The room was pleasantly peaceful every night of our stay. The staff kept us stocked with water bottles. We felt very safe. Lots of places to eat nearby. Check out the Tatte Cafe. We loved their menu and good prices too!
Stayed 4 nights in Mar 2024
Response from Sherane on 13 Mar 2024
Thank you for your glowing review! We're delighted to hear you enjoyed our excellent location and peaceful rooms. Providing a safe and comfortable experience is our top priority, and we're glad you felt at ease. Your recommendation of Tatte Cafe is appreciated, and we can't wait to welcome you back soon!

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay!
Stayed 3 nights in Mar 2024
Response from Sherane on 13 Mar 2024
Delighted to hear you enjoyed your stay! Your happiness means the world to us. Thank you for choosing us, and we look forward to welcoming you back soon.

8/10 Good

Maurice, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel with old world charm.
Stayed 2 nights in Feb 2024
Response from Sherane on 5 Mar 2024
Good evening - Thank you for the lovely feedback. We are thrilled you enjoyed our old-world charm. Do visit again soon.