I wasn't intending to review until I saw that I was reviewed as a guest. We arrived somewhat late to visit my sister, left our bags and ran out. When we returned it was late at night and we had just begun to grab a late night snack when I noticed a roach. I thought maybe I was mistaken, killed the bug and took it to the garbage. My cousin and sister saw several more so I tried to get in touch with the owners. The first number advises you to call a different number, that number appears to be a real estate number that doesn't give you appropriate options either that late at night, so I sent a message. My sister and cousin were taking pictures and video while throwing things back in the truck to leave. Thankfully, the owner did contact me back quickly despite the late time. However, they didn't seem to believe me at first until I sent pictures. They said they would come out and fumigate. They wanted me to cancel the reservations so they would not lose the whole weekend. Due to the time however, I could not cancel and I was told they had to and it was a huge back and forth. I could not get my money back which was incredibly frustrating. Here we are middle of the night trying to find another hotel and nothing is available, I can't get my money back or cancel the reservation and we had already driven all day to get there. We were exhausted. Long story made shorter, when I returned home the owner gave me a partial refund as they said that was all they could do. So I finally got VRBO involved and they contacted the owner to instruct, I got some more of my money back but not the full refund still. The property appeared nice and clean, despite the neighborhood appearing a little sketchy and according to my sister not the best area. But the roaches were a dead set done for me and my family, I was not taking that back home with me. Due to all of the frustration, I just decided to be done with trying to get the full refund, but I am surprised to see that I was reviewed as a guest. We made sure to clean what little trash we brought in and had not made any mess since we hadn't unpacked or done anything yet and even started the dishwasher for the couple of items we are started to use for snacks we started before seeing the bugs.