Title: Four Points by Sheraton Shenzhou Peninsula Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6050306&destination=Wanning%2C+Hainan%2C+China&selected=4326642&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Four Points by Sheraton Shenzhou Peninsula Ocean views set the scene for rejuvenating spa treatments and beach volleyball at this coastal retreat where relaxation meets active adventure ## Photo gallery for Four Points by Sheraton Shenzhou Peninsula ![Lobby - Four Points by Sheraton Shenzhou Peninsula (Wanning)](https://images.trvl-media.com/lodging/5000000/4330000/4326700/4326642/dae03ac0.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Suite (Four Points) | Premium bedding, in-room safe, desk, iron/ironing board - Four Points by Sheraton Shenzhou Peninsula (Wanning)](https://images.trvl-media.com/lodging/5000000/4330000/4326700/4326642/1e927c5b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Four Points by Sheraton Shenzhou Peninsula (Wanning)](https://images.trvl-media.com/lodging/5000000/4330000/4326700/4326642/c371381d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![3 outdoor pools - Four Points by Sheraton Shenzhou Peninsula (Wanning)](https://images.trvl-media.com/lodging/5000000/4330000/4326700/4326642/31a4c57e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![3 outdoor pools - Four Points by Sheraton Shenzhou Peninsula (Wanning)](https://images.trvl-media.com/lodging/5000000/4330000/4326700/4326642/a04df562.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find balance at Four Points by Sheraton Shenzhou Peninsula, with the ocean as a stunning backdrop. Enjoy three outdoor pools, beach activities, a steam room, and a spa tub. Guests can also indulge in manicures, facials, free WiFi, and on-site shopping. ## Reviews 8.4 Very good ## Popular amenities - Pool - Hot tub - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £77 includes taxes & fees 23 Apr - 24 Apr ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=4326642&PinnedHotelID=4326642&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=4326642&PinnedHotelID=4326642&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=4326642&PinnedHotelID=4326642&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=4326642&PinnedHotelID=4326642&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=4326642&PinnedHotelID=4326642&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=4326642&PinnedHotelID=4326642&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=4326642&PinnedHotelID=4326642&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=4326642&PinnedHotelID=4326642&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Garden view Ocean view Showing 12 of 12 rooms ### View all photos for Grand Room, 1 King Bed, Balcony ![Premium bedding, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4330000/4326700/4326642/0a580785.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Room, 1 King Bed, Balcony - Garden view - 452 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Grand Room, 2 Single Beds, Balcony ![Grand Room, 2 Single Beds, Balcony | Premium bedding, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4330000/4326700/4326642/d698c07b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Room, 2 Single Beds, Balcony - Garden view - 452 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Room, 1 King Bed, Balcony, Garden View ![Premium bedding, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4330000/4326700/4326642/ad69ef2f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Balcony, Garden View - Garden view - 452 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Room, 2 Single Beds, Balcony, Garden View ![Premium bedding, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4330000/4326700/4326642/a9eb49d0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Single Beds, Balcony, Garden View - Garden view - 452 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Room, 1 King Bed, Ocean View ![Premium bedding, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4330000/4326700/4326642/8d4ac2d0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Ocean View - Ocean view - 452 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Room, 2 Single Beds, Ocean View ![Premium bedding, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4330000/4326700/4326642/8d4ac2d0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Single Beds, Ocean View - Ocean view - 452 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Room, 1 King Bed, Balcony ![Room, 1 King Bed, Balcony | Premium bedding, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4330000/4326700/4326642/2b553b6c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Balcony - Ocean view - 452 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Room, 2 Single Beds, Balcony ![Premium bedding, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4330000/4326700/4326642/ad69ef2f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Single Beds, Balcony - Ocean view - 452 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Family Suite, 2 Bedrooms, Balcony ![Premium bedding, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4330000/4326700/4326642/1cf855a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, 2 Bedrooms, Balcony - Ocean view - 904 sq ft - 1 bedroom - Sleeps 3 - 2 Double Beds ### View all photos for Suite, 1 Bedroom, Ocean View ![Premium bedding, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4330000/4326700/4326642/df33550a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Ocean View - 904 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Suite, 1 Bedroom, Balcony ![Premium bedding, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4330000/4326700/4326642/df33550a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Balcony - Ocean view - 904 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Suite, 2 Bedrooms ![Suite, 2 Bedrooms | Premium bedding, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4330000/4326700/4326642/6c1b8392.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Bedrooms - Ocean view - 904 sq ft - 2 bedrooms - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FWanning-Hotels-Four-Points-By-Sheraton-Shenzhou-Peninsula.h4326642.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FWanning-Hotels-Four-Points-By-Sheraton-Shenzhou-Peninsula.h4326642.Hotel-Information) ## About the area Located in Wanning, Four Points by Sheraton Shenzhou Peninsula is next to a golf course. Jiajing Island and Shimei Bay reflect the area's natural beauty and area attractions include Asian Folk Customs Garden and Xinglong Tropical Garden. With scuba diving, snorkelling and surfing/body boarding nearby, you'll find plenty of adventures in the water. [Visit our Wanning travel guide](https://www.expedia.co.uk/Wanning.dx6050306) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.67560%2C110.35389&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=dDymRnZ6Vtb9K0U2XPt2njVidKQ=) Shenzhou Peninsula Resort District, Wanning, Hainan, 571528 ### What's nearby - Shimei Bay 11 min drive \- 5.6 miles - Jiajing Island 11 min drive \- 5.6 miles - Shen'gui Mountain 27 min drive \- 15.7 miles - Xinglong Tropical Garden 29 min drive \- 14.8 miles - Xinglong Tropical Botanical Garden 29 min drive \- 16.1 miles ### Getting around - Sanya (SYX-Phoenix Intl.) 95 min drive ### Restaurants - Eatery by Sheraton 11 min walk - 艾美餐厅@Le Meridien Shimei Bay Beach Resort & Spa 11 min drive - 临江门新派火锅 12 min drive - Temperatura Pizza Napoletana 18 min walk - 张小椰的糟粕醋 11 min walk ## About this property ### Four Points by Sheraton Shenzhou Peninsula Luxury family-friendly hotel next to a golf course At Four Points by Sheraton Shenzhou Peninsula, you can look forward to a poolside bar, a corner/local shop and a terrace. Adventurous travellers may like the windsurfing and beach volleyball at this hotel. For some rest and relaxation, visit the steam room or hot tub, and indulge in aromatherapy, a facial or a body treatment. The on-site Chinese cuisine restaurant, Shenzhou Bolong Li, offers lunch, dinner and ocean views. Free in-room WiFi is available to all guests, along with shopping on-site and mini golf. You'll also enjoy the following perks during your stay: - 3 outdoor pools and a children's pool - Free self-parking - Buffet breakfast (surcharge), an outdoor tennis court and supervised childcare (surcharge) - Tour/ticket information, massage treatment rooms and concierge services Room features All 338 rooms include comforts, such as 24-hour room service and premium bedding, in addition to perks, such as air conditioning and bathrobes. Other conveniences in all rooms include: - Recycling and LED light bulbs - Bathrooms with designer toiletries and baths or showers - LCD TVs with premium channels and DVD players - Balconies, free infant beds and coffee/tea makers ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/17000000/16260000/16250300/16250219/bc781294.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Westin Shimei Bay Resort Wanning - Pool - Spa - Free airport shuttle - Pet-friendly 9.0 Wonderful 27 reviews £145 includes taxes & fees 8 Apr - 9 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=16250219&PinnedHotelID=16250219&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/121000000/120120000/120116200/120116138/89c08e61.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Resort Wanning Shenzhou Peninsula by IHG Wanning - Pool - Free Wi-Fi - Gym - Breakfast available £76 includes taxes & fees 6 Apr - 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11 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-11&selected=54478691&PinnedHotelID=54478691&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-11&endDate=2026-04-12&selected=4326642&PinnedHotelID=4326642&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=4326642,16250219,120116138,2210606,4329442) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Height restrictions apply for on-site parking - Free offsite parking - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Buffet breakfast available for a fee: CNY 150 to 180 for adults and CNY 40 to 90 for children - A bar/lounge - A poolside bar - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Jive Bar - Lagoon Bar - Shenzhou Bolong Li - The Eatery ### Things to do - 18-hole adjacent golf course - 24-hour gym - 3 outdoor pools - Beach volleyball - Children's pool - Free children's club - Hot tub - Mini golf - Outdoor tennis court - Playground - Shopping - Steam room - Windsurfing ### Family friendly - 3 outdoor pools - Children's pool - DVD player - Free children's club - Grocery/convenience store - In-room cot - Laundry facilities - Mini golf - Playground - Rollaway/extra bed (surcharge) - Snack bar/deli - Supervised activities for children (surcharge) ### Conveniences - 24-hour front desk - ATM - Grocery/convenience store - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 11,302 square feet of conference space - Business centre - Meeting rooms ### Outdoors - Beach loungers - Beach umbrellas - Garden - Terrace ### Spa - 3 treatment rooms - Aromatherapy - Body scrubs - Facials - Hydrotherapy - Manicures/pedicures - Reflexology ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Grab bar near toilet - Lift - Transfer shower - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible pool - Wheelchair-accessible registration desk ### More - 6 floors - At least 80% lighting from LEDs - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Built in 2012 - Comprehensive food waste policy - Comprehensive recycling policy - Double-glazed windows - No plastic coffee stirrers - Rooftop garden - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Free cot - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Bathtub or shower - Designer toiletries - Dressing gowns - Hair dryer - Private bathroom - Slippers - Towels provided ### Entertainment - DVD player - LCD TV with premium cable channels - Pay films ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water ### More - Air conditioning - Connecting rooms available - Desk - Energy-saving switches in guestrooms - Free daily newspapers - Iron/ironing board on request - LED lighting - Phone - Recycling - Safe - Water-efficient showers ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for CNY 345.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: approximately CNY 150 to 180 for adults and CNY 40 to 90 for children - A late check-out fee will be charged - Rollaway bed fee: CNY 345.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property uses solar energy Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property Parking height restrictions apply This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### National rating Property class, provided by our rating system, is based on property type, amenities and services. ### Property is also known as Four Points Shenzhou Peninsula Four Points Sheraton Shenzhou Peninsula Four Points Sheraton Shenzhou Peninsula Hotel Four Points Sheraton Shenzhou Peninsula Hotel Wanning Four Points Sheraton Shenzhou Peninsula Wanning Four Points by Sheraton Shenzhou Peninsula Hotel Four Points by Sheraton Shenzhou Peninsula Wanning Four Points by Sheraton Shenzhou Peninsula Hotel Wanning ## Frequently asked questions ### Does Four Points by Sheraton Shenzhou Peninsula have a pool? ### How much does it cost to stay at Four Points by Sheraton Shenzhou Peninsula? ### Is Four Points by Sheraton Shenzhou Peninsula pet-friendly? ### How much is parking at Four Points by Sheraton Shenzhou Peninsula? ### What time is check-in at Four Points by Sheraton Shenzhou Peninsula? ### What time is check-out at Four Points by Sheraton Shenzhou Peninsula? ### Where is Four Points by Sheraton Shenzhou Peninsula located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Four Points by Sheraton Shenzhou Peninsula Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 7.6 Location ### 8.0 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 6 8 - Good 4 6 - Okay 0 4 - Poor 2 2 - Terrible 0 ## Reviews Verified ### 10/10 Excellent #### Neil 5 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent view and easy access to the beach. ##### Neil Stayed 1 night in Feb 2026 Verified ### 10/10 Excellent #### Verified traveller 23 Jul 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Quiet and Spacious The large spacious rooms were perfect for staying with teens. The hotel was located in a quiet and peaceful area. The Thai restaurant was amazing and were careful to prepare dishes according to allergies. The pools were clean and the evening foam party was added fun. The only downside was there were limited dining options and no pool bar to order drinks or food while swimming. ![](https://a.travel-assets.com/ugc/hotel-reviews/256EF90A4F6A18C58641D31C9024EAA1F5E468A11627004420477.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/BFCE325809FF018E3F43E19771AE33829CA7E9F41627004419152.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 4 nights in Jul 2021 Verified ### 10/10 Excellent #### BOSHEN 13 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 很棒的住宿体验 很棒的住宿体验。酒店所处神州半岛水质十分清澈，人不像三亚那么多，酒店设施和价格全是匹配，服务还行。与喜来登共享私属沙滩，很惬意。需要提升的是餐饮品类，自助餐种类不多，且每天内容一样，缺乏新意。总体很不错，很满意的一次出行。 ##### BOSHEN Stayed 5 nights in Feb 2019 Verified ### 8/10 Good #### xiaoxue 13 Jun 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 住的最普通的标准大床房，发现是两个屋子连通的，平时联通门锁上就成了两间。这种房隔音非常不好，隔壁南方人嗓门太大了，熊孩子还时不时狂拽门锁挺烦人的，楼上拉拽椅子的声音特别明显，隔音真是超差！晚上11点隔壁还在大声喧哗，实在忍不住了达到前台投诉，很快有人处理了，之后又致电给我问还吵不吵，这个很好，要不然我真要评3分了。海滩很好，泳池比喜来登多样化。有个温水池正在换水没用上，遗憾了！ ##### xiaoxue Verified ### 8/10 Good #### Edgar 8 May 2016 Liked: Room comfort #### 靠近海灘有園林泳池 酒店不錯，性價比高，適合一家大小。除了店內餐廳還可以在旁邊的喜來登消費。酒店附近有餐飲，十分方便！小朋友十分喜歡，下次還會選擇這裡。 ##### Edgar Verified ### 4/10 Poor #### chun 11 Aug 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 不是愉快的体验 在网上预的是全额付款的房间，但是在订房的时候收钱了，跟酒店人员沟通说自己订的是网上全付房，为什么还有收钱，但是酒店人员说她收到的订单是要现付的，我不想跟她们争辨就现付了。后来跟退房的时候想着不对劲就跟网站沟通了，结果是网站与酒店沟通有问题。我觉得如果再遇到这种问题酒店工作人员应该主动地帮客人与网站沟通处理，比如说我找Hotels.com的中文服务热线找好久都找不到，酒店与网站预订工作人员应该常联系方便。另外酒店的退款也过去3天了也没有到帐。总之，这不是一次愉快的体验 ##### chun Verified ### 8/10 Good #### icecreambooboo 16 Nov 2014 Liked: Cleanliness, property conditions & facilities, room comfort #### Excellent stay but location is a bit inaccessible The rooms were huge, very clean and very comfortable. Worth the money! The international breakfast was great as it includes a well mixture of western and Chinese food. However, the location is a bit off the town. We hired a local tour guide so it was totally fine for us. I have encountered problem with the online booking and the staffs told us that we booked 7rooms instead of 5\. So I would advice everyone to check wth the hotel staff upon arrival. ##### icecreambooboo Verified ### 10/10 Excellent #### Wei 23 Jan 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Wei Stayed 1 night in Jan 2022 Verified ### 4/10 Poor #### Xin 24 Nov 2020 Disliked: Room comfort ##### Xin Stayed 1 night in Nov 2020 Verified ### 8/10 Good #### Verified traveller 23 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 9 nights in Jan 2020 Verified ### 10/10 Excellent #### Verified traveller 5 Sept 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 1 night in Aug 2018 Verified ### 10/10 Excellent #### Verified traveller 4 Feb 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller ---