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Reviews of Walnut Creek Marriott

3.5 out of 5
Walnut Creek Marriott
2355 N Main St, Walnut Creek, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 531 out of 1001 reviews" "
Rating 8 - Good. 234 out of 1001 reviews" "
Rating 6 - Okay. 113 out of 1001 reviews" "
Rating 4 - Poor. 68 out of 1001 reviews" "
Rating 2 - Terrible. 55 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Lisa, WILSONVILLE

Travelled with family
Liked: Cleanliness, property conditions & facilities
Close to highway, clean and easy to navigate - a little noisier than average.
Stayed 2 nights in Apr 2024

8/10 Good

Angel

Liked: Cleanliness
Something I didn't like was parking situation. We didnt want to use valet parking and they said we had no choice but to use it. Even if we parked on the street, we had to give them our keys. Every time we waited for our truck to be brought to use, we would watch the valet come flying through with other peoples cars. Very disrespectful of customers vehicles.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nathan Hobbs

Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
nothing
Stayed 1 night in Apr 2024

8/10 Good

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Nice property, surprised that it was Valet parking only and a additional charge of 30.00 night for my vehicle, other than that very nice.
Stayed 1 night in Apr 2024
Response from Louis GM on 15 Apr 2024
Dear Mike,I am glad that your found our hotel to be a nice property. Valet parking is necessary as our garage is not guest friendly. I am glad that you like our hotel.Warmest regards,Louis GM

6/10 Okay

Ann

Liked: Staff & service
First room assigned to us was not cleaned.
Stayed 1 night in Apr 2024
Response from Louis GM on 15 Apr 2024
Dear Ann,Thank you for your feedback. I have reviewed it with the housekeeping team so we do not have this happen to another guest.Thank you for your feedback. Warmest regards,Louis GM

10/10 Excellent

miguel

Stayed 1 night in Apr 2024

10/10 Excellent

Ulrich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish it wasn’t $30 to park… but everything else was great. Heated pool.
Stayed 3 nights in Mar 2024
Response from Louis GM on 15 Apr 2024
Dear Ulrich,Thank you for your survey! We are always excited to see Five out of Five! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis H GM

8/10 Good

Ayliah

Stayed 3 nights in Mar 2024

10/10 Excellent

kelsey

Stayed 1 night in Mar 2024

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The black out blinds in the room need replacing.
Stayed 3 nights in Mar 2024
Response from Louis GM on 15 Apr 2024
Dear Donald,Thank you for your survey! We appreciate the feedback. I have let the team know to look at the blackout drapes. Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis H GM

10/10 Excellent

Wayne

Great all the way around
Stayed 1 night in Mar 2024
Response from Louis GM on 15 Apr 2024
Dear Wayne,Thank you for your survey! We are always excited to see Five out of Five! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis H GM

10/10 Excellent

Virginia Sage

Stayed 1 night in Mar 2024
Response from Louis GM on 15 Apr 2024
Dear Ms. Sage,Thank you for your survey! We are always excited to see Five out of Five! Thank you for supporting and we hope to see you again.Safe travels and warmest regards,Louis H GM

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the staff a lot. They only have valet parking and its hard to drive into the property unless you are coming south on Main St. From the South, you have to drive past it, make U-turn, then you can drive to the entry. Parking is $30 a day if you drive.
Stayed 3 nights in Mar 2024
Response from Louis GM on 15 Apr 2024
Dear David,Thank you for your survey! We are always excited to see Five out of Five! I am sorry about the Valet charge. Our garage is not guest friendly Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis H GM

8/10 Good

Chris

Stayed 2 nights in Mar 2024
Response from Louis GM on 15 Apr 2024
Dear Chris,Thank you for your survey! We appreciate your feedback. Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis H GM

8/10 Good

Payton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Louis GM on 14 Mar 2024
Dear Payton,Thank you so much for your review. We are always very pleased to hear from our guests. We hope to see you again and thank you for supporting Marriott Hotels!Warmest regards,Louis GM

2/10 Terrible

Carla

Travelled with family
Disliked: Amenities, property conditions & facilities
The heater did not work
Stayed 1 night in Mar 2024
Response from Louis GM on 14 Mar 2024
Dear Carla,I was very sorry to hear about your lack of heat. We try to keep everything running and in perfect condition for our guests. I hope you alerted the front desk team or a manager so could resolve this for you. Thank you for your feedback,Warmest regards,Louis GM

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff. Fitness center was great. Restaurant and staff were great too. Definitely recommend.
Stayed 2 nights in Mar 2024
Response from Louis GM on 14 Mar 2024
Dear Cedric,Thank you so much for your great review. We are always very pleased to receive a Five out of Five! I was delighted to read how much you liked our hotel!We hope to see you again and thank you for supporting Marriott Hotels!Warmest regards,Louis GM

8/10 Good

Laura

Stayed 2 nights in Mar 2024
Response from Louis GM on 15 Apr 2024
Dear Thank you for your survey! We are always pleased to here from our guests. Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis H GM

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott never disappoints. Rooms were clean. The staff was very friendly. The restaurant was delicious. Good Starbucks coffee in the morning. I would definitely go back
Stayed 1 night in Mar 2024
Response from Louis GM on 14 Mar 2024
Dear Michelle,Thank you so much for your great review. We are always very pleased to receive a Ten out of Ten! We hope to see you again and thank you for supporting Marriott Hotels!Warmest regards,Louis GM

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property and great bar and restaurant. Very clean and safe hotel.
Stayed 1 night in Mar 2024
Response from Louis GM on 14 Mar 2024
Dear Jacqueline,Thank you so much for your great review. We are always very pleased to receive a Five out of Five! I was especially pleased to read that you like our restaurant and bar! We hope to see you again and thank you for supporting Marriott Hotels!Warmest regards,Louis GM

6/10 Okay

tad

Liked: Cleanliness, staff & service
I just find it irritating they charge $30 a day to park your car
Stayed 1 night in Feb 2024
Response from Louis GM on 14 Mar 2024
Dear Fad,I am sorry about the valet parking charge. Our garage is not guest friendly and makes valet parking a necessity. We do appreciate your business and hope to see you again next time. Warmest regards,Louis GM

10/10 Excellent

Malo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Louis GM on 14 Feb 2024
Dear Malo,,Thank you for your great review! We always appreciate a Five out of Five score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

10/10 Excellent

Giovanni

Liked: Amenities
Really nice rooms!!!
Stayed 1 night in Feb 2024
Response from Louis GM on 14 Feb 2024
Dear Giovanni,Thank you for your great review! We always appreciate a Five out of Five score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was excellent hotel. Staff was very friendly and professional.
Stayed 1 night in Feb 2024
Response from Louis GM on 14 Feb 2024
Dear Jeff,Thank you for your great review! We always appreciate a Five out of Five score! I am delighted you liked our staff Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

10/10 Excellent

Dianne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Louis GM on 14 Feb 2024
Dear Diane,Thank you for your great review! We always appreciate a Five out of Five score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

10/10 Excellent

Jaime, Visalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Louis GM on 14 Feb 2024
Dear Jaime,,Thank you for your great review! We always appreciate a Five out of Five score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet was smooth. The room was clean and up to date.
Stayed 1 night in Dec 2023
Response from Louis GM on 14 Feb 2024
Dear Shari.,Thank you for your great review! We always appreciate a Five out of Five score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

6/10 Okay

Nicole

Business traveller
Liked: Staff & service
Decent
Stayed 1 night in Jan 2024
Response from Louis GM on 14 Feb 2024
Dear Nicole,,Thank you for your great review! We always appreciate the feedback. Please let me know if there was anything we would have done to make your stay better. Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

8/10 Good

ROY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience I will stay with Marriot again.
Stayed 2 nights in Jan 2024
Response from Louis GM on 14 Feb 2024
Dear Roy,Thank you for your great review! I was so pleased to see you enjoyed the hotel. Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Louis GM on 14 Feb 2024
Dear Melissa,,Thank you for your great review! We always appreciate the feedback. Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

10/10 Excellent

Aashna

Stayed 1 night in Jan 2024
Response from Louis GM on 14 Feb 2024
Dear Aashna,Thank you for your great review! We always appreciate a Five out of Five score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Louis GM on 14 Feb 2024
Dear Joann,Thank you for your great review! We always appreciate a Ten out of Ten score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Louis GM on 14 Feb 2024
Dear Anonymous,Thank you for your great review! We always appreciate a Ten out of Ten score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Louis Haslett - General Manager on 14 Feb 2024
Dear Mike,Thank you for your great review! We always appreciate a Ten out of Ten score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

8/10 Good

Ruben

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Terrible experience. Would not recommend. Manager of Marriott Walnut Creek is unprofessional and rude. Charged us twice for rooms after paid by Expedia she blamed Expedia and charged additional incidentals that were not ours.
Stayed 1 night in Jan 2024
Response from Louis GM on 14 Feb 2024
Dear Ruben,I am so sorry for the issues with your billing. I can imagine how frustrating it must have been. I have shared your comments with our team. Please reach out to me directly if you will so we can discuss in person.Warmest regards,Louis GM

2/10 Terrible

Ruben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked all of our rooms and stay thru Expedia. Marriott Walnut Creek charged us for an extra room and tried to say Expedia did not pay them. The Manager Eliana was very rude and unprofessional. I had to pull up my confirmation form Expedia. After 2 hours they finally reversed the charges and said it will take 5 business days to receive. Marriott Walnut Creek Management and Front desk need training. They did same to my employees staying there the next day. Charged 600.00 on incidemtals and an extra room charge. Still disputing with them. Leticia was great, she should be manager as she is very helpful. The others should be sent to trading. We’re now staying at Napa Marriot and driving an extra 45 minutes to job site and all is smooth.
Stayed 1 night in Jan 2024
Response from Louis GM on 14 Feb 2024
Dear Ruben,I am so sorry for the issues with your billing. I can imagine how frustrating it must have been. I have shared your comments with our team. Please reach out to me directly if you will so we can discuss in person.Warmest regards,Louis GM

10/10 Excellent

cedric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Louis Haslett - General Manager on 14 Feb 2024
Dear Cedric,Thank you for your great review! We always appreciate a Ten out of Ten score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM

10/10 Excellent

Remon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Louis GM on 14 Jan 2024
Dear Remon,Thank you for your great review. We are always very pleased to see a ten out of ten. Thank you for supporting Marriott hotels. Warmest regards and safe travels,Louis GM

6/10 Okay

Bridget, Antelope

Stayed 1 night in Jan 2024
Response from Louis GM on 14 Jan 2024
Dear Remon,Thank you for your review. We appreciate your feedback. Thank you for supporting Marriott hotels. Warmest regards and safe travels,Louis GM

10/10 Excellent

lucila v

Stayed 3 nights in Dec 2023
Response from Louis GM on 14 Jan 2024
Dear Lucila,Thank you for your great review. We are always very pleased to see a ten out of ten!We appreciate your supporting Marriott hotels. Warmest regards and safe travels,Louis GM

4/10 Poor

Alexander

Stayed 11 nights in Dec 2023
Response from Louis GM on 14 Jan 2024
Dear, Alexander,Thank you for your survey. I am very sorry that you were disappointed with the hotel. I hope you informed the team at check out if there was anything we could do to improve. We appreciate your supporting Marriott hotels. Warmest regards and safe travels,Louis GM

2/10 Terrible

Kevin

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Poor customer service at Walnut Creek Marriott
Valet did not attend to our car in a timely manner upon arrival and then said “sorry…”. Room had a broken tv service which was evident because tv controls not wrapped up and cable was disconnected. One lobby elevator set of buttons was not working. Was told buffet will be served next day. No buffet and not enough staff so breakfast was served over 1 hr from arrival. During check out, only question asked was regarding e-mail of receipt. No questions regarding stay and never received the final receipt for room via e-mail. I have been to this Walnut Creek Marriott before and the service and hospitality were good. Very disappointing.
Stayed 4 nights in Dec 2023
Response from Louis GM on 14 Jan 2024
Dear Kevin,I am very sorry that you stay was so disappointing, I will reach out to you more directly so I can try to end this on a better note. I look forward to communicating with you.Warmest regards,Louis H GM

10/10 Excellent

Ajaysia

Stayed 2 nights in Dec 2023
Response from Louis GM on 14 Jan 2024
Dear Ajaysia,,Thank you for your great review. We are always very pleased to see a ten out of ten!We appreciate your supporting Marriott hotels. Warmest regards and safe travels,Louis GM

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Louis GM on 14 Jan 2024
Dear Remon,Thank you for your great review. We are always very pleased to see a ten out of ten!We appreciate your supporting Marriott hotels. Warmest regards and safe travels,Louis GM

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Louis GM on 14 Jan 2024
Dear Remon,Thank you for your review. We are always appreciate feedback. We appreciate your supporting Marriott hotels. Warmest regards and safe travels,Louis GM

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Louis GM on 14 Jan 2024
Dear Diane,Thank you for your great review. We are always very pleased to see a five out of five!We appreciate your supporting Marriott hotels. Warmest regards and safe travels,Louis GM

10/10 Excellent

claudio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice. The area was busy with traffic, but very nice.
Stayed 1 night in Dec 2023
Response from Louis GM on 14 Jan 2024
Dear Claudio,,Thank you for your great review. We are always very pleased to see a five out of five! I was pleased to see you liked your room. We appreciate your supporting Marriott hotels. Warmest regards and safe travels,Louis GM

10/10 Excellent

Misak

Stayed 1 night in Dec 2023
Response from Louis GM on 14 Jan 2024
Dear Misak,Thank you for your great review. We are always very pleased to see a five out of five!We appreciate your supporting Marriott hotels. Warmest regards and safe travels,Louis GM