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Reviews of Holiday Inn Express Waldorf, an IHG Hotel

2.5 out of 5
Holiday Inn Express Waldorf, an IHG Hotel
11370 Days Ct, Waldorf, MD

Reviews

8.2

Very good

Rating 10 - Excellent. 374 out of 772 reviews" "
Rating 8 - Good. 212 out of 772 reviews" "
Rating 6 - Okay. 87 out of 772 reviews" "
Rating 4 - Poor. 54 out of 772 reviews" "
Rating 2 - Terrible. 45 out of 772 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It worked extremely well for us, as we were visiting family in Waldorf.
Stayed 9 nights in Apr 2024
Response from Management on 23 Apr 2024
Dear Bruce,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again soon should your travels bring you back to the area. Best Regards,HIE Waldorf Team

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Management on 19 Apr 2024
Dear Alex,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again should your travels being you to the area.Best Regards,HIE Waldorf Team

2/10 Terrible

Kris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 23 Apr 2024
Dear Kris,Thank you for your feedback.

10/10 Excellent

Roy, Waynesboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 19 Apr 2024
Dear Roy,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again should your travels being you to the area.Best Regards,HIE Waldorf Team

4/10 Poor

Karena

Travelled with partner
Disliked: Amenities, property conditions & facilities
It’s unbelievable how bad the bed made noise, just to flip to the other side it squeaked loud. The coach inside the room was ripped. Location is perfect in front of a lot of food options.
Stayed 1 night in Apr 2024
Response from Management on 15 Apr 2024
Dear Karena,Thank you for your feedback.Best Regards,HIE Waldorf Team

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of checking in and out Clean and conveniently located
Stayed 1 night in Feb 2024
Response from Management on 1 Apr 2024
Dear Juan,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback and are delighted to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on 29 Mar 2024
Dear Anne,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a weird location behind other buildings . GPS has us going in circles.
Stayed 1 night in Mar 2024
Response from Management on 24 Mar 2024
Dear Vickie,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet in my bedroom was stained in several places. Everything else was great.
Stayed 1 night in Mar 2024
Response from Management on 15 Mar 2024
Dear Lynn,Thank you for staying at the Holiday Inn Express. We appreciate your feedback. We are pleased to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

8/10 Good

Ashanti

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on 14 Mar 2024
Dear Ashanti,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

10/10 Excellent

BRIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 28 Feb 2024
Dear Bria,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

10/10 Excellent

Corynne

Stayed 1 night in Feb 2024
Response from Management on 24 Mar 2024
Dear Corynne,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Feb 2024
Response from Management on 21 Feb 2024
Dear Stephanie,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service
Xxx
Stayed 1 night in Feb 2024
Response from Management on 21 Feb 2024
Dear Xxx,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

10/10 Excellent

Anthony

We thoroughly enjoyed our stay😊.. From the sleeping, the cleanliness to the breakfast… It was very enjoyable.. We will come back.. The front desk personnel to the cleaning personnel were more than friendly 😊
Stayed 2 nights in Feb 2024
Response from Management on 21 Feb 2024
Dear Anthony,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
none
Stayed 1 night in Jan 2024
Response from Management on 29 Jan 2024
Dear Sandra,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

6/10 Okay

Marlene

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Property was very clean. However the parking lot needed more salt as there was a lot of ice. Also the pool was closed down for my entire visit
Stayed 5 nights in Jan 2024
Response from Management on 29 Jan 2024
Dear Marlene,Thank you for staying with us. We take pride in knowing that you had a pleasant stay with us. We hope to see you again should your travels bring you to the area.Best Regards,HIE Waldorf Team

8/10 Good

Daphne

Stayed 1 night in Jan 2024
Response from Management on 24 Jan 2024
Dear Daphne,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good time everything was great 2nd time here pool was open😁 just great!!
Stayed 2 nights in Jan 2024
Response from Management on 17 Jan 2024
Dear Gina,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

2/10 Terrible

Samantha

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
NEVER again!
I booked a night at this hotel for the sole purpose to use the pool. It was my daughter’s 11th birthday and she brought her two best friends. We tried using the pool but were unable to. We were told they were having a party. There was 20 kids in there, with one adult, who was NOT supervising. I get it, pools can get crowded. BUT they were OUT OF CONTROL! One of my daughters friends got hit with a football. The other had a kid thrown on top of her, which took her under. My three were huddled over in the deep end, by the ladder, unable to move around the pool. We left because it was unsafe. I went to speak to the front desk. Told her we didn’t want to stay and I wanted a refund. She apologized and said it’s not right and she’d contact the manager. She called me and said they could offer me some snacks! Hotels.com then contacted them on my behalf and they still refused to refund me!
Stayed 1 night in Jan 2024
Response from Management on 17 Jan 2024
Dear Samantha,Thank you for your feedback. We will use your feedback to make improvements upon areas that we can improve.Best Regards,HIE Waldorf Team

2/10 Terrible

Wendy

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross
Staff was friendly, but hotel was gross. The hallway and my room smelled horribly of smoke. There was a long black hair in the shower (I am blonde) abd the tv didn't wirk properly. Wheb i called the desk to ask for assistance the phone rang multiple times, but no one answered. I tried callung until almost 11pm and no one answered. The lady in the kitchen was very helpful, but i checked out before breakfast was served. I will be returning to Waldorf for work later this week, but i will absolutely bot stay here.
Stayed 1 night in Jan 2024
Response from Management on 17 Jan 2024
Dear Wendy,We appreciate your feedback. We will use your feedback to make improvements in areas that we can improve. Best Regards,HIE Waldorf Team

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 9 Jan 2024
Dear Brian,Thank you staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We are delighted to hear that you enjoyed your recent stay with us. We take pride in knowing our staff and property exceeded your expectations. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

6/10 Okay

Tamu

Travelled with group
Mixed emotions
Ariel from the front desk was great. Her energy was beautiful. She helped anyway she could. The beds were not very comfortable, and I asked to have my sheets changed nut that never happened. Our toilet had a hard time flushing only to fond a molded towel in the back of the tank. I have a severe fungi allergy. Im also an asthmatic. This set me off medically. It was very quiet, conveniently located, but not worth the amount of money i spent.
Stayed 2 nights in Dec 2023
Response from Management on 9 Jan 2024
Dear Tamu,We appreciate your feedback. We are pleased to hear that Ariel provided excellent hospitality. We do apologize that the bed was not comfortable for you. We will use your feedback to improve upon areas.Best Regards,HIE Waldorf Team

4/10 Poor

Robert

Travelled with partner
Liked: Staff & service
Rug in room was dirty. Furniture drty and old.
Stayed 1 night in Dec 2023
Response from Management on 7 Feb 2024
Dear Robert,Thank you for your feedback. Best Regards,HIE Waldorf Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent , even the breakfast! Loved the 12noon checkout time. Only problem was kids over top of your head running around. They should have put the children on first floor.
Stayed 2 nights in Dec 2023
Response from Management on 9 Jan 2024
Dear Anonymous,We appreciate your feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area. Best Regards,HIE Waldorf Team

10/10 Excellent

Nia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 7 Feb 2024
Dear Nia,Thank you for your feedback and thank you for staying with us. We hope to see you again soon.Best Regards,HIE Waldorf Team

10/10 Excellent

Catreise

Stayed 1 night in Dec 2023
Response from Management on 9 Jan 2024
Dear Catreise,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area.We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
A "good enough" hotel for an overnight stay
This is a "good enough" hotel for an overnight stay, or a couple days on business Pros: - Right off Rte 301, convenient to a good many things - Although a bit care worn, the hotel was clean - Not sure how full the hotel was, but it was quiet - no noise from adjoining rooms or the floor above - The front desk staff were nice, and the cleaning staff were polite - The free breakfast was decent, and the coffee was actually all right (I've not been impressed with most hotel coffee) Cons: - I couldn't help but feel that we were missing a lamp for the desk / corner floor lamp the way that the room was lit. - The mini fridge was non-functional or set very low, and there was no knob to adjust it. - The parking lot and access road are a bit rough, and could use re-paving
Stayed 1 night in Dec 2023
Response from Management on 7 Feb 2024
Dear Joseph,Thank you for your feedback. We do appreciate your comments as we can use this feedback to make improvements upon our property. We do hope to see you again.Best Regards,HIE Waldorf Team

2/10 Terrible

Sarah, Saint Albans

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
They put a room next to the laundry room, other guests were loud and doing laundry until 3am, little sleep was had because of this. Worst hotel I’ve stayed in.
Stayed 2 nights in Dec 2023
Response from Management on 9 Jan 2024
Dear Sarah,Thank you for your feedback. We do apologize for the issues you experienced while staying with us. We will use your feedback to make improvements.Best Regards,HIE Waldorf Team

4/10 Poor

Michelle

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was old, furniture was old and torn,carpet had stains on it that looked like it was there for years, ventilation fan in the bathroom was loud, most cable movie stations were in Spanish,the menu to change was also in Spanish.Young man at the front desk was the best.The hotel only had 2 carts,the young man at the desk found a cart,being a senior, we need carts.
Stayed 3 nights in Dec 2023
Response from Management on 7 Feb 2024
Dear Michelle,Thank you for your feedback. We do apologize for the issues you experienced will staying with us. We will use your feedback to make improvements at our property.Best Regards,HIE Waldorf Team

4/10 Poor

LeCola

Disliked: Cleanliness, staff & service, property conditions & facilities
We was in a room directly across from the eating area and this place was so loud we could not get any sleep I am very disappointed
Stayed 1 night in Dec 2023
Response from Management on 9 Jan 2024
Dear LeCola,Thank you for your feedback. We do apologize for the issues you experienced while staying with us. We will use your feedback to improve in areas.Best Regards,HIE Waldorf Team

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on 23 Dec 2023
Dear Timothy,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We are delighted to hear that you enjoyed your stay. We hope to see you again should your travels bring you back to the area. Best Regards,HIE Waldorf Team

10/10 Excellent

Shevonne

Stayed 2 nights in Dec 2023
Response from Management on 9 Jan 2024
Dear Shevonne,Thank you staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We are delighted to hear that you enjoyed your recent stay with us. We take pride in knowing our staff and property exceeded your expectations. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

4/10 Poor

Garry

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside of the property looked great. Once we walked in, we knew it was not the place we could spend one night
Stayed 1 night in Dec 2023
Response from Management on 9 Dec 2023
Dear Garry,Thank you for your feedback. We will use your feedback to make improvements. Best Regards,HIE Waldorf Team

6/10 Okay

Vanessa

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Management on 8 Dec 2023
Dear Vanessa,Thank you for staying with us. We appreciate your feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and dog friendly
Stayed 2 nights in Nov 2023
Response from Management on 5 Dec 2023
Dear Paul,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

6/10 Okay

Kanisha

Stayed 2 nights in Nov 2023
Response from Management on 23 Dec 2023
Dear Kanisha,Thank you for your feedback. We thank you for staying with us and hope to see you again soon.Best Regards, HIE Waldorf Team

2/10 Terrible

Nu

Liked: Cleanliness, staff & service, property conditions & facilities
The air was bad
Response from Management on 5 Dec 2023
Dear Nu,Thank you for your feedback. We will take your comments back to the housekeeping department to see if we can address the area of concern you had. We do sincerely apologize for the issue you experienced while staying with us.Best Regards,HIE Waldorf Team

8/10 Good

Sheree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 5 Dec 2023
Dear Sheree,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf

8/10 Good

Tracey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location conveniently located near eateries and shopping. The facility was clean and the staff was professional and friendly. The room was clean with an updated bathroom but carpet & fabric furniture show some wear & tear…need to be cleaned or replaced.
Stayed 4 nights in Nov 2023
Response from Management on 5 Dec 2023
Dear Tracey,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice and clean
Stayed 1 night in Nov 2023
Response from Management on 5 Dec 2023
Dear Teresa,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice. There was a little stain on the bed sheet but that was no big deal. Everything else in the hotel was nice and clean. My only suggestion would be to put an ice machine on the main floor so when people are getting breakfast they can turn their coffee into iced coffee 🤗
Stayed 2 nights in Nov 2023
Response from Management on 20 Nov 2023
Dear Matthew,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We are delighted to hear that you enjoyed your recent stay with us. We take pride in knowing that our staff as well as our property exceeded your expectations. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

8/10 Good

Herman

The was old , felt like 20 years old. squeaking like all spring bed
Stayed 2 nights in Nov 2023
Response from Management on 19 Nov 2023
Dear Herman,Thank you for staying at the Holiday Inn Express Waldorf.We appreciate your feedback. We are pleased to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

10/10 Excellent

Herman Suggs, WALDORF

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job by Sraff
Response from Management on 18 Nov 2023
Dear Herman Suggs,Thank you for your feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

10/10 Excellent

LaFrance

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 18 Nov 2023
Dear LaFrance,Thank you for your feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

10/10 Excellent

Dorothy

Stayed 4 nights in Nov 2023
Response from Management on 18 Nov 2023
Dear Dorothy,Thank you for your feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team

6/10 Okay

Kayla

Stayed 3 nights in Nov 2023
Response from Management on 5 Dec 2023
Dear Kayla,Thank you for staying with us. We appreciate your feedback. We are pleased to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area. Best Regards,HIE Waldorf Team

10/10 Excellent

Barry

Stayed 2 nights in Oct 2023
Response from Management on 5 Dec 2023
Dear Barry,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf

2/10 Terrible

Randy

Disliked: Staff & service, property conditions & facilities
Rooms were never cleaned or maintained during the whole stay
Stayed 4 nights in Nov 2023
Response from Management on 18 Nov 2023
Dear Randy,Thank you for your feedback. We will take your feedback to the appropriate department to make changes to improve upon our guest experience. We do sincerely apologize for the inconvenience.Best Regards,HIE Waldorf Team

10/10 Excellent

Kimberly

Stayed 1 night in Oct 2023
Response from Management on 30 Oct 2023
Dear Kimberly,Thank you for staying at the Holiday Inn Express Waldorf. We appreciate your feedback. We are delighted to hear that you enjoyed your recent stay with us. We hope to see you again should your travels bring you back to the area.Best Regards,HIE Waldorf Team