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Reviews of Hilton Garden Inn Waldorf

3 out of 5
Hilton Garden Inn Waldorf
10385 O'Donnell Place, Waldorf, MD

Reviews

8.2

Very good

Rating 10 - Excellent. 396 out of 821 reviews" "
Rating 8 - Good. 225 out of 821 reviews" "
Rating 6 - Okay. 90 out of 821 reviews" "
Rating 4 - Poor. 59 out of 821 reviews" "
Rating 2 - Terrible. 51 out of 821 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Tammie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so hard and the pillows went flat as soon as you put your head on them.
Stayed 2 nights in Apr 2024

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Andrea she was amazing
Stayed 1 night in Apr 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service
The property was nice, but what impressed me was the staff. They all were pleasant, attentive to the needs of the customers, and efficient. .
Stayed 2 nights in Apr 2024

10/10 Excellent

Shasta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Jan 2024

4/10 Poor

Jenae

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dining staff very rude
Stayed 3 nights in Mar 2024

8/10 Good

Tammie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was the parking was mostly behind the hotel and was poorly lit.
Stayed 2 nights in Mar 2024
Response from Ty on 12 Apr 2024
thank you for your feed back we are very happy to hear that you enjoyed your stay and we look forward to seeing you again and will be working to resolve the issue you had with the lighting of the parking lot thank you and have an amazing day

10/10 Excellent

Nakai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Keri Pratt- Front Office Manager on 6 Apr 2024
Thank you for the positive rating. We are happy you enjoyed your stay with us.Sincerely,Keri Pratt - Front Office ManagerHilton Garden Inn Waldorf

8/10 Good

Lovell

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Keri Pratt- Front Office Manager on 6 Apr 2024
Thank you for your great rating. We greatly appreciate your business. Please come back to stay with us!Sincerely,Keri Pratt - Front Office ManagerHilton Garden Inn Waldorf

10/10 Excellent

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a friendly atmosphere
Stayed 1 night in Mar 2024
Response from Keri Pratt- Front Office Manager on 6 Apr 2024
Thank you for your 5-star rating. We want to welcome you to stay with us again.Thank you for your business!Sincerely,Keri Pratt - Front Office ManagerHilton Garden Inn Waldorf

10/10 Excellent

Eyvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Keri Pratt- Front Office Manager on 6 Apr 2024
Thank you for your 5-star rating. We want to welcome you to stay with us again.Thank you for your business!Sincerely,Keri Pratt - Front Office ManagerHilton Garden Inn Waldorf

6/10 Okay

Barrett

Limited tv selection. Can’t log on to a Netflix or other account. Hard to get room cleaned
Stayed 4 nights in Mar 2024
Response from Ty on 19 Mar 2024
we do apologize for the inconvenience our housekeeping services are only upon request they do not come everyday but if you do ask for service we will fulfill your request and as per the tv situation we do apologize for the inconvenience you will have to use your own device an connect with HDMI to use net flicks

10/10 Excellent

Tammie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness of the hotel and kindness of the staff.
Stayed 3 nights in Mar 2024
Response from Ty on 19 Mar 2024
thank you for staying we appreciate the positive Feeback and hope to see you again have an amazing day

10/10 Excellent

Khang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. I like Hilton Garden Inn Waldorf
Stayed 1 night in Feb 2024
Response from Ty on 19 Mar 2024
thank you for you positive feedback it was a pleasure to have you and hope to see you again have an amazing day

8/10 Good

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff were outstanding compared to other recent hotel stays in the DC/MD area. Mattress and pillows weren’t the most comfortable we’ve slept on. The property and rooms were above average and we’d stay there again; which is saying a lot regarding our other stays.
Stayed 2 nights in Feb 2024
Response from Ty on 19 Mar 2024
thank you for staying we appreciate the positive Feeback We will be working to fix the issues you had and hope to see you again have an amazing day

8/10 Good

Amber

Stayed 1 night in Feb 2024
Response from Keri Pratt- Front Office Manager on 6 Apr 2024
Thank you for your 4-star rating. We want to welcome you to stay with us again.Thank you for your business!Sincerely, Keri Pratt - Front Office ManagerHilton Garden Inn Waldorf

4/10 Poor

shane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Ty on 20 Feb 2024
we do apologize for the inconvenience we will be working to fix these issues and we hope to see you again

8/10 Good

Alex B

Liked: Staff & service
I enjoyed my stay
Stayed 2 nights in Feb 2024
Response from Ty on 20 Feb 2024
thank you for your positive feedback we hope to see you again have a great day

8/10 Good

Cherelle

Room was clean and comfty
Stayed 1 night in Jan 2024
Response from Ty on 20 Feb 2024
thank you for your positive feedback we hope to see you again have a great day

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ty on 20 Feb 2024
thank you for your positive feedback we hope to see you again have a great day

8/10 Good

Towana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ty on 19 Mar 2024
thank you for you positive feedback it was a pleasure to have you and hope to see you again have an amazing day

10/10 Excellent

M&A

Stayed 1 night in Jan 2024
Response from Ty on 20 Feb 2024
thank you for your positive feedback we hope to see you again have a great day

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ty on 20 Feb 2024
thank you for your positive feedback we hope to see you again have a great day

10/10 Excellent

Dominic

Stayed 1 night in Dec 2023

8/10 Good

Martinez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Kierra

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Daphnie

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Hotel was in terrible shape.
Stayed 1 night in Dec 2023

10/10 Excellent

Sherel

Travelled with partner
Liked: Staff & service, amenities
Travel to MD for wedding. Was able to check in early which was wonderful! Parking areas do need to have more and brighter lighting. Slightly uncomfortable walking from parking lots to hotel door at night.
Stayed 2 nights in Dec 2023

2/10 Terrible

Steven

Travelled with partner
Liked: Staff & service, property conditions & facilities
The property, parking, cleanliness and staff was nice but in my room 328 it was a loud noise every 45 minutes so we didn’t get a good night rest so I won’t be back.
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean.....quiet.....convenient.....but, most importantly, the staff was amazing---kind, professional, efficient....
Stayed 2 nights in Nov 2023

10/10 Excellent

Kathryn

Stayed 1 night in Nov 2023

10/10 Excellent

Katrina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk customer service when i checked in at 8:30 pm
Stayed 2 nights in Nov 2023

10/10 Excellent

tone

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2023

10/10 Excellent

tone

Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great. Shower was not cleanest After arriving on site told the pool was closed disappointed
Stayed 2 nights in Nov 2023

10/10 Excellent

Brian

Stayed 2 nights in Nov 2023

2/10 Terrible

Justin

Stayed 5 nights in Nov 2023

4/10 Poor

Susan

Travelled with group
Disliked: Staff & service
I was so disappointed in this Hilton hotel. We arrived on a Saturday night - we had an event at Maryland International raceway - I had called to say we would be arriving after 9PM We arrived at 9:45 - woman at the desk was lovely- I requested a roll away bed - she said that I could expect that at 11 since she was working alone until then- she said she would call the room - at 11:10 I received a call stating the bed was on the way - at 11:45 I went to the front desk stating the bed had not arrived- I was told by a gentleman (I wish I had gotten his name) that getting a bed would be a while - I explained the previous situation - he stated that a person came in that needed a handicapped room and none was available so that the woman I had previously spoke to went to the room to set it up - I told him I was confused as I received a call saying that the bed was coming and I needed to listen for it He told me that since I checked in later in the day there were not enough people to meet all requests - if this is true I wish I was informed when I called earlier in the day that there would be no service after 10PM I wish this gentleman would have have shown compassion, some understanding, some apology - when i said it was almost midnight and I wanted to go to sleep, he said he could not guarantee anything but he was hoping 30 minutes and I could come back if it didnt happen . The rollaway showed at 12:20 by the original woman.
Stayed 2 nights in Nov 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property! Friendly, professional staff.
Stayed 1 night in Nov 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service
Everything was fine except the pool and hot tub not being in service which was a disappointment.
Stayed 2 nights in Nov 2023

8/10 Good

Bernard

Travelled with partner
Liked: Staff & service, amenities
Staff was very friendly and professional. We enjoyed the lobby area with bar, fire place, and dining. Rooms were okay but can use an update.
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
A lil disappointed… to say the least.
Very disappointing to see the condition of the shower. Carpets in the hallway and on the elevator were unkempt. Shining light was the friendliness and professionalism of the staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Kareema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Staff very pleasant and helpful
Stayed 2 nights in Oct 2023

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

William

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The pool wasn't open due to renovations but we weren't informed. The reason I selected this property was for the indoor pool. No breakfast provided unless you paid $20 a person for a buffet. Room itself was adequate.
Stayed 2 nights in Oct 2023

8/10 Good

Janna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to hwy.
Stayed 1 night in Oct 2023

6/10 Okay

Sharon

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The clerk who checked us in was rude. We arrived 20 minutes prior to the check-in at 3pm. When asked if we could possibly check in early she smacked her lips and pointed to the check-in time of 3pm. I was aware of the check in time but most of the time the hotels are accommodating for an early check-in . The attitude I received was not needed. In addition the room sink had a huge crack in the sink.
Stayed 1 night in Oct 2023

10/10 Excellent

Danny, Kailua

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kasia was great, she referred me to all local options
Stayed 1 night in Oct 2023

8/10 Good

Sharron

Liked: Cleanliness, staff & service, amenities
It was just average
Stayed 1 night in Sep 2023