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"The elevator was broken and im 62 yrs old. My room didn't have toilet paper. The shower mat was terrible. "

"My "go to" spot when I need a quick stop over in Huntington due to work. Not much to look at from the outside but the rooms are clean and staff is friendly. For a night of sleep - it does the job!"

"Clean room, friendly front desk staff. Room was pretty basic, but quiet. lobby, hallways & main areas are in need to a remodel. Biggest issue was checkout time - 10am. That is a very early time for checkout. Most hotels are 11am-12pm. I would have definitely preferred a later checkout time.... "

"The location was right where I wanted to be and the price was cheap. However, you get what you pay for. The facility has seen better days, but it was clean enough and had hot water. It worked for me on a overnight stay."

"We had no hot water "

"I have been taken by Expedia I cannot believe that they have done what they have done I have asked many times for someone to call me with Expedia and nothing has been done they have taken 454 of my hard earned money and they have kept it I did not stay one night at this motel I don't have any type of information and therefore it won't prompt me to speak to a customer service person an actual person I'm dealing with this AI idiotic stuff which is absolutely ridiculous I'm requesting once again for a phone call 502-821-3686 my name is Mark Mattingly I'm very concerned with the way I was treated I'm a disabled veteran I was treated at this Best Western certainly with some civil rights issues that could be addressed also I want a full refund please be advised someone needs to contact me ASAP this has been going on for a month you have my money you were supposed to render a service to me you did not render any service to me and you owe me a refund thank you I'm looking forward to someone from Expedia getting in touch with me ASAP my next step will have to go legal because no one is listening"

"Clean room. Air conditioning worked great. Staff was average. Good stay overall. "

"Staff was awesome, thankful there is coffee available 24/7."

"It was a great comfortable clean stay! Thanks!"