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"The location is absolutely excellent on top of the hill. We loved that, the staff were so helpful, accommodating, friendly and couldn't do enough for us. They made our stay the best they could. However, the premises itself is shabby, needs updating and a good tidy up. With some investment, it could be so much nicer, comfortable and modern. The biggest frustration is how limited the menu, food and drinks options are. Too many times meals on the menu were not available and similarly with the drinks. Our biggest complaint is with the breakfast. It was poor, the food was cold and it was certainly not a buffet. It was billed as a buffet breakfast of local and continental options. During the week only omelette, salad and bread was available. On the weekend there was also rice, cow skin and sometimes chicken. However, the food was cold, it was not self service and we were only allowed one serving. I would strongly recommend that the management look into these issues and make improvements. It has great potential, but currently it is letting itself down. I doubt I'd stay there again. "

"The facility picture on the website is not the actual place I was accommodated. An annex of the original place was rather assigned to me. Unconvinced excuses were made to explain such a terrible situation. Lack of credible database to track on-site booking. Overall, 3/10 hospitality services were provided !!! "

"Awesome environment "

"Stephen at the reception desk was excellent. Professional, helpful and friendly. Great asset to the hotel. "

"Bathroom was not clean and breakfast was ordinary "

"I got there and was told they didn’t receive my booking from Expedia and also the hotel is fully booked. I haven’t received any refund yet but this is not right coming all the way just to be stranded and loosing extra money "

"Everything was great except the restaurant accessibility is not disabled friendly. Only option is room service for people with mobility issues. "