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Reviews of Hilton Vacation Club Oceanaire Virginia Beach

3.5 out of 5
Hilton Vacation Club Oceanaire Virginia Beach
3421 Atlantic Ave, Virginia Beach, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 454 out of 1001 reviews" "
Rating 8 - Good. 261 out of 1001 reviews" "
Rating 6 - Okay. 129 out of 1001 reviews" "
Rating 4 - Poor. 63 out of 1001 reviews" "
Rating 2 - Terrible. 94 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mary Anne, Nashville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hot tub area was amazing!
Stayed 4 nights in May 2024

8/10 Good

Harold

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice … a little pricey though
Stayed 2 nights in May 2024

10/10 Excellent

Franchesca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time with my wife. Although it was raining we were able to find an aquarium nearby to spend our time. We loved that there were restaurants in walking distance and the view was beautiful
Stayed 2 nights in May 2024

10/10 Excellent

Maggie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my Stayed, Room was very spacious, it was cleaned, as a mother mother of 2 kids having a laundry is a huge plus and this hotel doesn't only have one laundry, it had several guests laundry Rooms, there's nothing to complaint about this place highly recommend ir
Stayed 2 nights in May 2024

10/10 Excellent

Sanjana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Clean and friendly staff. We had a lot of fun. The only downside was the weather.
Stayed 3 nights in May 2024

8/10 Good

Ashley

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Inconvenient parking and the rooms were a little dirtier.
Stayed 1 night in May 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Jenneal

Travelled with family
Liked: Amenities, property conditions & facilities
I like the rooms they we’re clean however the beds could have been a little softer and the flies surrounding the big mirror at the elevator and inside the elevator I didn’t like that because there were a few flies that entered my room
Stayed 4 nights in May 2024
Response from Steve on 15 May 2024
Thanks for the post Jenneal. I want to apologized for the issue that you had with the flies. There tends to be a short period each spring that the files get heavy. The period is short-lived but it can be annoying. Thanks for your understanding.

10/10 Excellent

Latanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Eboni

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lady at the front desk was very polite and the hotel room was very clean but there was a issue with our shower. The piece around the shower handle was off when we came into the room. We called about it and the lady at the front desk said she would send an engineer to look at it. No one ever came.
Stayed 1 night in May 2024

2/10 Terrible

REGINALD

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

James

Liked: Staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 3 nights in Mar 2024

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, spacious, peaceful
Stayed 3 nights in May 2024

8/10 Good

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great 5 night stay at the Hilton Oceanaire In Virginia Beach. The amenities were shared with a hotel property next door but I didn’t have an issue with that at all. The outdoor pools were clean and had a lot of seating, the indoor pool for the kids was a nice addition on the chilly days we had. I liked that we were just a few blocks away from many stores, restaurants, etc. everything in asking distance. Loved the boardwalk, and steps away from the beach! There was a kids playground right in front of the hotel on the beach as well. The only reason I gave a 4/5 stars is beach the 4th floor had a funky smell in the hallway- giving us an unclean vibe. Our hotel room was clean and smelled fine. You do have to request room cleaning, they don’t just offer it daily. But you can text the front desk and request whatever is needed which was a nice amenity. We liked going to Tortugas which was attached to the next door hotel, but it wasn’t open everyday- I’m guessing because of the weather- but that was a bit unpredictable because of outdoor seating only. But it was nice to have a drink next to the pool!
Stayed 5 nights in May 2024

10/10 Excellent

Renee

Liked: Staff & service, amenities, property conditions & facilities
Everything was Wonderful 😊
Stayed 2 nights in May 2024

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty property, I liked the indoor pools and the way the hotel is designed very nice and pleasing rooms.
Stayed 2 nights in May 2024

10/10 Excellent

Vernon

Travelled with partner
Stayed 2 nights in May 2024

10/10 Excellent

Donna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is wonderful.
Stayed 2 nights in Mar 2024

8/10 Good

Seyed Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
The chairs and pool towels were not very clean
Stayed 1 night in Apr 2024

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kathern, Suffolk

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Every staff member was amazing! Love being right on the oceanfront.
Stayed 2 nights in Apr 2024

10/10 Excellent

Antonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The double room was more than we expected! Perfect for 2 ladies who were traveling together but were also vacationing for some time alone!
Stayed 2 nights in Apr 2024

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and my children loved the pools
Stayed 3 nights in Apr 2024

8/10 Good

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For what we paid, the bed was terrible quality. Every time I moved it sounded like an elephant was on the bed. Also, it felt like a metal bar was going across my bed right where my hips were. I was disappointed.
Stayed 3 nights in Apr 2024

10/10 Excellent

Keiona

Travelled with family
Liked: Amenities, property conditions & facilities
Loved it
Stayed 2 nights in Apr 2024

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 1 night in Apr 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Marquia

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Floor extremely dirty not mopped, put towels outside door and stayed in hallway my whole stay, staff not friendly
Stayed 3 nights in Apr 2024
Response from Steve on 8 Apr 2024
Thanks for posting Marquita. We get several positive comments about the team. I want to apologize that you did not have the same experience. I hope you give us another chance the next time you are in Virginia Beach.

10/10 Excellent

Chantz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury vibes! Spent my birthday here and it was everything and more!
Stayed 1 night in Jan 2024

10/10 Excellent

Marquia

Stayed 2 nights in Mar 2024

6/10 Okay

Phillip

Travelled with partner
The bed in the bedroom was practically on the floor, the mattress was cheep
Stayed 3 nights in Mar 2024
Response from Steve on 26 Mar 2024
Thanks for posting Phillip. The property uses Serta Perfect Sleepers. I can understand that the desired firmness of a mattress is a little different for everyone. The room you had was an ADA unit so the bed did sit lower.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Shawndra

Travelled with family
Liked: Cleanliness
When we arrived, it wasn't made clear that there were not amenities on the property. It wasn't until the 2nd day that someone bothered to tell us there was no coffee or restaurant available and it wasn't clear per the advertising. Additionally, there were adjacent rooms that were extremely noisy and when we brought this to the staff attention, they dismissed it saying it wasn't quiet hours. Lastly, our water never got hot in the room and not one person every came to clean. When this was brought the the attention of the staff, no one ever came and checked on the water temperature. We will not be returning here.
Stayed 3 nights in Mar 2024
Response from Steve on 20 Mar 2024
Shawanda, I want to apologize that you did not have the best stay experience with us. The restaurant is on the Ocean Beach Club side of the resort. We don't clean rooms daily (unless requested). This information is on the welcome letter but we should have told you this when you were checking in. It sounds like we may have missed that. We do hope that you will stay again.

10/10 Excellent

Zach

Stayed 3 nights in Mar 2024

10/10 Excellent

Chris

Stayed 2 nights in Mar 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice on 10th floor had pieces of mold flakes in it
Stayed 1 night in Mar 2024

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Cynammon, Waldorf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean hotel
Stayed 2 nights in Mar 2024

8/10 Good

Towanda, Courtland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Roselie

Stayed 1 night in Mar 2024

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful property. Everything is fantastic. Great location with so many options. Great ocean views. I will go there again.
Stayed 3 nights in Feb 2024

6/10 Okay

Diana

Travelled with group
I am a local. I have stayed at this hotel several times before without any issues. I reserved a room here for the weekend to celebrate my birthday with some friends. My reservations were for a room with Ocean view I was given a room that had partial ocean view. I found the description of the room online to be misleading. I was disappointed that I didn’t have full ocean view as that was the main reason for my reservation at the beach. In spite of checking in early, they did not have an ocean front room To accommodate my request. I was offered a two bedroom suite for additional price of $250. Although the room itself was clean, the floors were dirty. I walked with my socks on and within half hour, the bottom of my socks were black. Also, on this particular weekend, there was only one working elevator. I waited 10 minutes for an elevator that was empty so that I can leave. I ended up walking down six flights with my luggage. Unfortunately, this time my day was not the best experience, especially when celebrating my birthday. I do have to add that the staff was very nice and friendly.
Stayed 2 nights in Feb 2024
Response from Steve on 29 Feb 2024
Thanks for posting Diana. I am sorry that we didn't have a better view to upgrade you to. I also know that we had one elevator out while we updated the floors on both elevators. It tool a day for the grout to dry before we could start using them again. I hope you were able to see how great they looked before you left. We hope to see you back again.

10/10 Excellent

Cara

Travelled with partner
Liked: Amenities
Beautiful oceanfront property with fire pit and indoor pool. Friendly efficient staff.
Stayed 2 nights in Feb 2024

6/10 Okay

Kets

Liked: Cleanliness, property conditions & facilities
The area, staff and hotel is nice. What I disliked was the long wait for the elevators since 1 of the elevators were inoperable. Secondly, I had noisy neighbors in the adjoining room, so I called guest services to complain and asked either I move or they moved. I was accommodated by moving from the 5th floor to the 9th floor. Calling guest services via room phone was annoying because it would ring and ring and ring with no answer. When they finally picked up, I inquired about the delay and was told when they’re busy checking in guests, (I gathered), all calls are basically ignored.
Stayed 2 nights in Feb 2024
Response from Steve on 29 Feb 2024
Thanks for posting Kets. I apologize for the delay in the elevator. We replaced the flooring in both the elevators and has got some great feedback but, they did take a day for the grout to dry. We hope you were able to see the finished product before you left.

10/10 Excellent

Curtis

Stayed 1 night in Jan 2024

2/10 Terrible

Jasmine

Stayed 1 night in Feb 2024

4/10 Poor

Kristi

Travelled with family, Business traveller
Liked: Staff & service
Upon check in we asked for a late checkout, we were told no but we could pay a fee of $115 to checkout late. We were charged a $200 deposit fee for a room that cost $150. The tv in our room didn’t work and after an hour of waiting for someone to come we called to cancel. There was someone vacuuming at 10 pm outside of our room. The desk called us at 8 am to see if they could come and fix the tv. An hour after our 10 am checkout we realized we left a water bottle in the mini fridge so I called to see if we could swing back by and get it. I had to do a lost item claim online. And supposedly they haven’t found it. Just overall not happy with checking in at 4 and being expected to leave by 10 am. The room in itself was fine no complaints. They also don’t tell you that there will be Air Force jets flying over the hotel all day long every ten to fifteen minutes. Would stay again
Stayed 1 night in Feb 2024
Response from Steve on 28 Feb 2024
Thanks for posting Kristri. I apologize for the timing of the TV upgrade. While you were staying with us, we upgraded the TV signal to high-def and added a bunch of new channels. The deposit is a temporary hold on the account and typically releases in about 48 hours after checkout (depending on your bank). I hope this information helps and we hope to see you back.

6/10 Okay

Karen

Travelled with partner
It is very difficult to get service on the weekend. TVs did not work.
Stayed 3 nights in Feb 2024
Response from Steve on 28 Feb 2024
Thanks for posting Karen. While you were staying with us, we upgraded the TV signal to high-def and added a bunch of new channels. I hope you have a chance to revisit and see the improved lineup.