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Reviews of Hotel Terranostra

3 out of 5
Hotel Terranostra
Esmeralda 978, Valparaiso, Valparaiso

Reviews

7.8

Good

Rating 10 - Excellent. 26 out of 77 reviews" "
Rating 8 - Good. 28 out of 77 reviews" "
Rating 6 - Okay. 12 out of 77 reviews" "
Rating 4 - Poor. 11 out of 77 reviews" "
Rating 2 - Terrible. 0 out of 77 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

5.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Thor

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Cheap. Dirty. Bed full of ants. Good location. This is a step up from a hostel. Location is good for historical district. Room is dirty (e.g., little white specs on the bathroom walls from other people’s tooth brushing - ewwww!). Staff are OK. Tiny ants everywhere. In the bed. Biting.
Stayed 4 nights in Apr 2019
Response from Terranostra on 17 Apr 2019
THANK YOU FOR MAKING US KNOW YOUR EXPERIENCE. WE ARE WORKING TO IMPROVE EVERY DAY AND TAKE INTO ACCOUNT YOUR OPINION AS FEEDBACK BEST REGARDS.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2019
Response from Recepcionista on 25 Feb 2019
Estimado/a, Gracias por su puntuación. Estamos muy agradecidos por su preferencia hacia nuestras instalaciones y servicios. Saludos cordiales Joanne Roseme

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2018
Response from Recepcionista on 25 Feb 2019
Estimado/a, Gracias por su puntuación. Estamos muy agradecidos por su preferencia hacia nuestras instalaciones y servicios. Si tiene sugerencias o consejos para mejorar nuestros servicios estaremos atentos a tomarlas en cuenta. Saludos cordiales Joanne Roseme

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Lovely staff
Lovely staff and actually decent location very close to the city center but it is not in a nice area. The staff could not be nicer and the room were pretty nice.
Stayed 2 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel right in town
Lovely staff in an old bank. Lots of character. Good price and terrific room.
Stayed 2 nights in Apr 2018
Response from Laura on 6 Apr 2018
Dear Sir, Thanks for your good comment, our mission isthe customer feels like home

8/10 Good

donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
excellent location easy walking to major tourist sights and situated on busy thoroughfare linking many restaurants and bars
Stayed 2 nights in Jan 2018

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel ideally located
When in Valparaiso, there is never another option besides staying at Terranostra. The staff is always warm and welcoming and will do anything within reason to make you comfortable. beyond the service, location is ideal , close to sightseeing, dining and business destinations - regardless of what you're planning to do. I'll be back!
Stayed 1 night in Feb 2018
Response from Laura on 6 Apr 2018
Dear Roderick Thanks for your comment, you are always welcome here, we hope seeu sonn

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and friendly
When we checked in we thought the area was a bit dodgy, but when all the shops and cafes lifted their shutters the atmosphere changed completely and it was really buzzy. Our room was good with a comfortable bed. Breakfast was good with a friendly host. The hotel was next to the steps going up to the higher levels. Short walk to some great little bars.
Stayed 4 nights in Feb 2018

4/10 Poor

Aili

We booked Hotel Terranostra but was told that the hotel was overbooked and we were sent to another hotel
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Last minute booking and met our needs
Didn't have a lot of time to research and this hotel met the need and price point for a last minute overnight stay. The staff spoke English and were helpful. Main issue is they advertise parking and there was none at this hotel site. Hotel staff directed us to park at the mall which was several blocks away and presented some logistical challenges, but they do validate parking so we were not charged for parking. I f you are a light sleeper, pay attention to room location. My roommate had a hard time sleeping due to street noise but I was fine. They offer breakfast and coffee was good.
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Good location, but the rest is below average.
Great location. Receptionist needs to improve their customer service and job skills. They were not welcoming at the desk. The lady, Maria Jose was unprofessional and very stiff not to help further. The hotel did not provide water unless it was tap water at breakfast. The breakfast was below average. Fruit started to go bad faster than expected. The hotel desk was not putting effort to make it more accomadating.
Stayed 3 nights in Dec 2017

6/10 Okay

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel Terranostra, adequate, not great
The hotel is in a grimy, business area, dirty, grafitti filled neighborhood. However, it is a safe area, near to the port, but away from the tourist area, which is a walk and ascensor ride away. When the adjacent ascensor reopens next year, it will be more convenient. The hotel was slightly grimy and our room was plagued with ants. Despite reporting this to the desk clerk every morning, the ants thrived in the room. The best part of the stay was breakfast, which was a very adequate buffet served up by Adolfo and his crew. They were friendly, helpful and engaging. Breakfast featured eggs, made to order. The bathroom was adequate, water pressure was ok, but shower water temp varied quite a bit, and bathroom lighting was dim at best. On the other hand, this is not USA, and with that in mind, the hotel was decent enough.
Stayed 4 nights in Dec 2017

6/10 Okay

Peter C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Terranostra - central area
Hotel Terranostra is situated in a central part of Valparaiso. There are plenty of restaurants and bars nearby, and also close to a lot of the main attractions. As the Hotel is situated on a main street it is quite noisy especially at night ( we were there on a weekend which probably didnt help!). The Hotel is fairly basic, the rooms were a bit rundown and need some maintenance, shower tap for instance didnt work well. Breakfast is served downstairs in the restaurant which is on the main street. Breakfast is basic, eggs, ham, cheese, fruit and yogurt - help yourself. Staff very friendly and helpful.
Stayed 2 nights in Nov 2017

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel centrally located
The staff is always super accommodating and friendly, whether in town for business or pleasure, Terranostra has a great location. Steps away from Valparaiso' tourist attractions, restaurants and night life. From a work perspective, walking distance to the port and business areas. Has the charm of boutique hotels that dot the hills of this city, without having to climb stairs or thread complicated streets to get to them. Frequent guest and will definitely be staying there again when in Valparaiso.
Stayed 3 nights in Aug 2017

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel
Nice boutique hotel, decorated in good taste with comfortable rooms. Not convenient if you come in a car (parking is far and not the safest walk back at night). Great breakfast included.
Stayed 1 night in Jul 2017

6/10 Okay

Suzette

Liked: Cleanliness, staff & service
Convenient but noisy location
Great place to be just very noisy all night.

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value Hotel
Ive written so many reviews for this place, I keep repeating myself.. What keeps me coming back? Location, staff, comfort, breakfast, service, cost, etcetera. If you're staying in Valparaiso, whether for tourism or business, this is a great place. Highly recommended.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend this place for sure
Rooms need AC or a fan, as open windows in a city that goes all night doesn't work. Great staff, excellent breakfast, convenient location. Consider making an iron available.

4/10 Poor

Jennifer, Lima, Peru

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful experience
There was no air conditioning, the bathroom fixtures were broken and falling off the wall, there were holes in the wall that they just put wall paper over.

8/10 Good

NP, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Valparaiso
Very accommodating staff. Wonderful service. Modern rooms. High ceilings, lots of air and light. Espresso machine available any time.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel, close to bars and restaurants.
Stayed for two nights. Booked a superior suite but was dissapointed on arrival as it looked nothing like the pictures and did not have a balcony as it stated it had. We asked to look at another room on the that did have a balcony but unfortuanly smaller and lots of noisefrom he street. The room was clean, modern and comfortable. The second night we were upgraded to a premium suite (spend the extra and get this room) the room was beautiful. Good bed, great views and large balcony. The bathroom was the highlight with a free standing bath and very modern. Breakfast was great and service was very friendly. It isnt in the "pretty" part of Valparaiso but close to bars and restaurant and everything is so close enough close and walkable! Enjoy the stay overall

10/10 Excellent

Roderick, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel in Valparaiso
Ive said it many times before and will do so again. Whether for business or tourism, Terranostra is located perfectly. The staff is very courteous and helpful. They often add nice touches such as a welcome drink or their new espressos. Very Satisfied

10/10 Excellent

Roderick, Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in excellent location
Have stayed here too many time to count now. Whether in town for business or vacation, the location is great. Close to both office areas, and shopping and tourism. The restaurant they have is pleasant and staff always courteous, definite recommend.

8/10 Good

Edwin, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a weekend getaway
I used this hotel for a weekend getaway after a week of work in Santiago. The staff was very friendly and helpful with providing tourist information; they even lent me a subway card so I would not have to pay for one. The hotel condition is very good but the neighbourhood is a bit run down, but conveniently located.

10/10 Excellent

Angela A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and Contemporary
The bed was very comfortable. Room looks just like the photos. Management was very helpful and recommending what to see and do. Our flights were delayed so we were a day late and they were very accommodating by letting us check out late. The food in the restaurant was excellent and the smell of the baking bread wafting up to the room was intoxicating.

8/10 Good

Michael, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terranostra
Hotel Terranostra is located in a convenient location within Valparaiso. The hotel was within walking distance of the Tur Bus terminal we used to get in from Santiago (20 min walk). It is located near a number of squares with restaurants, shops, etc. The hotel itself was very modern, clean, and comfortable. I will stay here again the next time I'm in Valparaiso.

8/10 Good

Dr T S, Oshawa, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Up-to-date hotel in a century building
We chose this hotel because of its proximity to the port and it's in a good area for walking. Following another review, we requested a room not on Esmeralda, because of street noise and were given a room on the side-pedestrian street. Unfortunately, people living near-by sat outside into the wee hours talking. Then at 06:00 other voices could be heard. This is my only complaint; the service and breakfast were outstanding. While the room was small it is very well designed and comfortable for a short stay or those traveling with little luggage.

10/10 Excellent

G R, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel
A nice, quiet hotel. The staff were friendly and helpful. We were checking out before breakfast so Felipe arranged a packed lunch for us which was very much appreciated. The location was good with buses right at the door and restaurants nearby.

10/10 Excellent

Ann, Rhode Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the city
We had a great experience at this hotel. We had one night there waiting for a cruise ship. The staff could not have been nicer or more helpful. . All we had dealings with spoke excellent English. The room was small but very clean and functional. It was near the waterfront and short walks to places of interest. The breakfasts were very good. All told, we feel we picked very well and were not disappointed.

8/10 Good

Andrea, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, elegant design
I loved the modern design of the rooms in this beautiful old building located at the bottom of the city in perfect walking distance to everything you need. Would definitely stay again.

8/10 Good

Sheila M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

roderick

Liked: Cleanliness, staff & service, room comfort
Great location for work or pleasure
To make up for the last time we stayed , they gave us complimentary champagne and treated super!

6/10 Okay

Roderick, Santiago, Chile

Conveniently located boutique hotel
Location is the best quality the hotel offers . The restaurant leaves a lot to be desired . While breakfast is adequate lunch and dinner hours are very short . Not quite deserving of the rates charged .

10/10 Excellent

Erika, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with awesome location
Wonderful hotel! The staff was extremely helpful throughout our stay. The breakfast provided in the morning was delicious, served in the cafe right downstairs (which I also recommend for their happy hour--great drinks and food!) the room was very clean and comfortable, and never felt cramped with two people + two weeks worth of luggage. There's also a cute balcony area, which I imagine has a great view on higher floors (we were on 4), but regardless is very nice. Location was great, just a few blocks from the port and also right by the stairs to Certo Alegre, which has a lot of great restaurants and bars. Also a short walk from the ascensor if you don't want to take the stairs. Overall a great experience, and I would definitely stay here again.

8/10 Good

Marilyn, Pacifica, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but clean and modern room
Helpful service. Room was small but clean and modern. Wifi was excellent.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Concepcion Funicular Hotel
This hotel is a great location to the Concepcion Funicular and the amazing neighborhood it connects. Staff was friendly, helpful and very willing to do what it took to make us happy. Unfortunately our 5th floor room faced a very bus street and street noise was constant thru out the day and night. If we stayed here again we would request a room not on the street side. Breakfast was excellent and was included, pleasant surprise.

8/10 Good

Verified traveller

Liked: Cleanliness
Small rooms but clean and comfortable
The entrance and neighborhood are not very attractive, being in a business district and graffiti (not 'art') on the front glass door. The room was small but comfortable and clean and mostly quiet. I say mostly because you can hear the person in the room next door when they are in the shower and with the window open, it can get a bit loud at bar close. There are stairs right next to the hotel that lead up to the more touristy area with some good restaurants so location is good. It is also just a few blocks from the metro and marina. Breakfast was good and the server we had, spoke English. Cereal, fruit, juice, coffee, eggs and toast. Breakfast is not served until 8:30 am on weekends, which was a bit late for us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great hotel - located centrally in the city and most things are walkable. The concierge was pleasant and let us check in early. The restaurant downstairs has good drinks, but the food and breakfast was just ok. We had a rental car and it is impt to note that this hotel does not have parking and traffic patterns are busy in this part of the city. So I would recommend visiting without a rental car. The hotel room and finishing a were beautiful and newly updated. Definitely recommend !

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Boris, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service above and beyond
it was my 1st day in Valparaiso on a Monday morning getting ready for a meeting and asked the front desk manager, Guillermo, to call for a taxi. unfortunately, they are not common there; he could not get one. Instead, he walked several blocks around the hotel to find me one!! it took a long time but he got me a taxi. i had no Chilean pesos so gave me 120 pesos to pay for both trips. i will never forget such level of service. He absolutely made a great impact in my entire stay. what a wonderful person. thank you very much!!

6/10 Okay

janet, Brisbane, Australia

Liked: Cleanliness, staff & service
Ok hotel, if you don't mind creaky floor boards.
We only needed an overnight and this suited us fine. If we had wanted to stay longer, may have looked elsewhere. View from window was of a very busy street. Didn't seem to have air conditioning, but may be wrong on that. Couldn't have windows open because of street noise. bathroom was lovely. Everything was clean.

10/10 Excellent

Donnie, Tracy, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally Located Boutique Hotel
From the time that we checked in, until checkout, we received perfect service and a very nice room. The hotel is centrally located, as there are several restaurants and cantinas within a 5 minute walk. There are also several al fresco restaurants that look onto to town square. These are also a 5 minute walk away. I really have to say that this boutique hotel is hard to beat. Would definitely stay again.

10/10 Excellent

Robert, San Diego California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was great!
THIS HOTEL WAS LOCATED IN A NICE DOWNTOWN AREA. OUR FRONT CORNER ROOM WAS BEAUTIFULLY BRIGHT. BREAKFAST WAS INCLUDED AND WAS SERVED WITH MENU CHOICES. WE WOULD DEFINITELY STAY THERE AGAIN. VERY FRIENDLY AND HELPFUL.

10/10 Excellent

peter, Delta, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Valparaiso Hotel
This was a fantastic hotel with a great location, terrific service and very nice rooms. Cannot recommend it enough

10/10 Excellent

stephen, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class hotel in Santiago
Fantastic hotel in a great neighborhood in Santiago. Wished we had changed our itinerary to stay longer

8/10 Good

MJ2ofUs

Liked: Cleanliness, staff & service, room comfort
Two night stay
Apart from one breakfast calamity it was a great 2 night stay. Location perfect but a lot of noise on the Saturday night we stayed. Front room, balcony doors, no A/C. Clean and fresh rooms and staff very friendly and informative.

10/10 Excellent

Martin F, Harberton UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice!
Hotel Terranostra is located in an excellent position within walking distance of the main attractions of Valparaiso, including several funiculars. The room was spacious and the bed comfortable, with good quality linen and pillows. The shower was powerful and the temperature controllable and constant. The towels were plentiful, soft and absorbant. Breakfast was on the ground floor and comprised cereal, eggs, cold meat, fruit, etc in good quantities. The staff were friendly and quick to rectify anything necessary. The safe in our room needed new batteries to activate the lock and someone came within minutes of this being reported. Luggage was held after we checked out until we caught the bus later in the afternoon and a taxi was called when requested. All in all a good choice!

8/10 Good

James, Austin

Liked: Cleanliness, staff & service
Avoid rooms over Esmeralda Street.
The staff was courteous and helpful, and the downstairs bar (and breakfast restaurant) was great. The rooms were modern and had good wireless access, but the street noise from the front side (Esmeralda) made it almost impossible to sleep, especially with an open window to let some cool air in. The staff moved us to a back room (facing a courtyard) and it was great. No parking at the hotel, but they validate for a harborside garage about four blocks away. Also, since Esmeralda is really busy it is hard to load and unload without blocking a lane of traffic. Another big advantage of the hotel is the proximity to the Concepcion Elevator up to the hilltop area with great restaurants, views and galleries.

10/10 Excellent

hilda reinauer stark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to points of interest
The staff was so helpful, getting information on where to eat to travel infor.