Junior Suite | Premium bedding, in-room safe, desk, soundproofing
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Reviews of Hotel Casino San Antonio by Enjoy

3.5 out of 5
Hotel Casino San Antonio by Enjoy
Dr. Nestor Fernandez Thomas No. 83, San Antonio

Reviews

7.8

Good

Rating 10 - Excellent. 104 out of 286 reviews" "
Rating 8 - Good. 89 out of 286 reviews" "
Rating 6 - Okay. 59 out of 286 reviews" "
Rating 4 - Poor. 22 out of 286 reviews" "
Rating 2 - Terrible. 12 out of 286 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Boudewyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location. We could look down at the pier and see the sea lions from our room.
Stayed 2 nights in Mar 2024

10/10 Excellent

Magdalena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location , near cruise port , connected yyo a shopping mall and near open market. Ocean views through out . . Good breakfast selection . Nicely decorated dining area , lobby could use more sitting areas for guests. Elevators only stops to a floor pressed first , it doesn’t stop in between floors to pick up causing longer wait .
Stayed 1 night in Mar 2024

10/10 Excellent

Magdalena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From our room to the hallways going to tithe elevator and in the dining areas you see ocean views which is great . Good breakfast selection . Dining area is well- designed and modern. Hotel is connected to a mall and open market is next to it , near the cruise port . We had the executive room and it’s on a corner room that has the city cues on one side and Oceanview on the other The room was huge but there’s so much excess space that the hotel could probably put 2 loungers instead of just one and a small table for eating if you want a room service . The smaller room we had the night before had a safe, this room didn’t . I asked for a safe , even a portable one but they never brought one in .Only a portable AC in the room , not built - in . The window covers were difficult to open .
Stayed 1 night in Mar 2024

6/10 Okay

Martin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Value not worth the price.
Stayed 1 night in Mar 2024

8/10 Good

Doris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location for outdoor booths of shops and eateries and a small mall next door. We got the executive suite which was nice but was lacking more ceiling lights and table and chairs. No coffee/tea maker but had 2 complimentary bottle water.
Stayed 1 night in Feb 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The exterior of the building looks rather shabby. The interior and room are in excellent shape! Staff is pleasant and helpful.
Stayed 1 night in Feb 2024

4/10 Poor

Ann, Placida

Travelled with partner
Disliked: Property conditions & facilities
Convenient location, reasonable price but the entire hotel needs total renovation.
Stayed 1 night in Feb 2024

10/10 Excellent

rolande

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Dale

Stayed 2 nights in Jan 2024

6/10 Okay

y

Short stay
We chose this hotel because of its proximity to the cruise terminal, and to be honest, that's its only redeeming feature. Reception staff were excellent, but everything else was pretty average.
Stayed 2 nights in Jan 2024

6/10 Okay

Hector

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Jan 2024

6/10 Okay

Gisela

Travelled with partner
Liked: Staff & service
Staff members was very helpful and very knowledgeable
Stayed 3 nights in Jan 2024

6/10 Okay

norman

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Sandy

Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is great and Bruno, Andrea and Ignacio are all excellent customer service.
Stayed 2 nights in Jan 2024

10/10 Excellent

Dane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy
Finding the front entrance was a bit trying as we walked from bus station.
Stayed 1 night in Jan 2024

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a few minutes walk from San Antonio port (DP World). The room we were given was very clean with a great view to the harbor. The included breakfast is not very good with limited items. The surrounding area has a lot small shops and restaurants, but it is pretty dirty. The harbor has a lot birds and sea lions for animal lovers. Overall a not bad place to stay when visiting the port or catching a cruise ship.

6/10 Okay

James

Stayed 1 night in Jan 2024

8/10 Good

Anthony

Stayed 2 nights in Jan 2024

6/10 Okay

Jonathan

Travelled with family
This was our final stay on land before embarking on a cruise out of San Antonio. And while it's a perfect location and generally good hotel, it was actually our only option. I arranged a room with a view - it was on the 11th floor and did not disappoint. Watching the array of boats and ships working and moving throughout the bay was like watching a tilt shift video. I could have spent an entire day doing only that. Unfortunately, however, the AC did not work in our room so roaming the streets of San Antonio was a good alternative. There was a breakfast included with our stay, but that was nothing to write home about. Hotel staff in general were not especially helpful or friendly compared to two other hotel stays in Chile. They did have sign-ups for a $10 (USD) taxi ride in the morning over to the cruise terminal, but otherwise didn't go out of their way to interact with guests. Regarding other options in the area, there were several non hotels but they didn't offer the level of comfort of a hotel (excepting the non-functional AC). Had I been traveling alone, I most likely would not have stayed at this hotel.
Stayed 1 night in Dec 2023

8/10 Good

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Guy

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Richard

Travelled with family
Stayed 4 nights in Dec 2023

8/10 Good

deborah

Travelled with partner
Liked: Staff & service
Air conditioning did not work. Poor lighting in bathroom. Generally tired
Stayed 1 night in Dec 2023

4/10 Poor

Maria, Cape Coral

Disliked: Cleanliness, staff & service, property conditions & facilities
The bed is in terrible condition…. These bed should be changed long time ago…. The mattress is destroyed…
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 4 nights in Oct 2023

4/10 Poor

Richard

Travelled with partner
Disliked: Property conditions & facilities
Had to change rooms. Poor lighting in rooms. Blinds missing or broken. Check-in process was slow. Food at restaurant cold and poor quality.
Stayed 2 nights in Sep 2023

8/10 Good

Flor

Stayed 2 nights in Sep 2023

6/10 Okay

Ricardo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
late check in. Even though they had rooms availables did not allow to go in 30 min before the check in time. many people had to wait and then check in process was slow.
Stayed 1 night in Aug 2023

10/10 Excellent

Gilberto

Stayed 2 nights in Mar 2023

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 6 nights in Mar 2023

10/10 Excellent

Darrell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the port. Room and view from room was great. Cleaning staff were able to get the broken fridge replaced within 3 hours of our arrival.
Stayed 1 night in Mar 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2023

10/10 Excellent

George, Denville

Stayed 1 night in Feb 2023

4/10 Poor

Kavita

Travelled with group
Our cruise ship changed the Port and we asked to cancel and refund money 2 months before the stay and they still did not credit our money. Bad customer service
Stayed 1 night in Jan 2023

8/10 Good

Tammy A

Good, clean place to stay before a cruise
The hotel was clean and the staff were very nice. We stayed for one night prior to a cruise. When our ship arrived late, they let us have a complimentary late checkout. They had 2 taxis offering transportation to the cruise terminal for $10 USD. The bed didn’t have much support, and wasn’t very comfortable. The room got very hot during the day because of the sun shining on the windows even though the shades were down, but it was very comfortable at night. We are at the restaurant in the hotel/casino. Decent food, nice, but slow service. There was a portable AC unit that helped if you could sit or lay in front of it.
Stayed 1 night in Jan 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View from room was great .Close to shopping and restaraunts
Stayed 1 night in Jan 2023

10/10 Excellent

Terri

Stayed 1 night in Jan 2023

8/10 Good

Julita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed a good time!
We are enjoying the ocean view of the local harbor with fishermen, shops, and sea lions. The ocean breeze is welcomed after the heat of the city. The casino has limited slot machines but they were entertaining. We entered a blackjack tourney which was enjoyable as well. There is a breakfast buffet that was delicious and also pleasing to the eye. Great stay!
Stayed 1 night in Nov 2022

6/10 Okay

Maria

Disliked: Property conditions & facilities
The parking must be pay first and then they payback, very absurd that they don’t have any own place for park
Stayed 1 night in Aug 2022

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice view from your room
Stayed 1 night in Jul 2022

8/10 Good

claudia

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2022

10/10 Excellent

Marco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

4/10 Poor

ERIKA, DORAK

Travelled with family
Liked: Cleanliness, property conditions & facilities
Mucho ruido con el tipo de cortinas que usan. Chocan unas contra otras y no dejan dormir. El edificio suena, la estructura hace sonidos raros y da miedo que pueda colapsar. La habitacion es grande y limpia pero no hay secador de pelo, plancha, suficientes colgadores, etc. No hay agua en la nevera. Deberian estar equipadas y cobrar en caso de utilizarlas. Pase toda la noche sin agua que tomar y me dijeron debía bajar a buscar si queria. La vista es bonita y entretenida. Pero como dije anteriormente la estructura del edificio suena mucho. Da miedo que pueda colapsar.
Stayed 2 nights in Dec 2021

6/10 Okay

Diego

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I don't like the attention of the staff... I like the location and good view to the see and the facility..
Stayed 1 night in Dec 2021

6/10 Okay

John

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Very close to the cruise port. Condition of my room was fair. The safebox was not fixed to the wall. Chair was broken. Shower was defective. The restaurant did not have a few things in the menu. Food portion was too small. Breakfast was very good. Staff was great.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel convenient to cruise port
Very busy hotel and staff took care of everybody as quickly and efficiently as possible. Good breakfast with a decent variety offered.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020