Title: Hotel Palacio Astoreca Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Palacio Astoreca Travelers find a peaceful corner in the bustling city where morning coffee pairs perfectly with books from the hotel's collection ## Photo gallery for Hotel Palacio Astoreca ![Terrace/patio - Hotel Palacio Astoreca (Valparaiso)](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/dada3c50.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Meeting facility - Hotel Palacio Astoreca (Valparaiso)](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/b15b3b6f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool - Hotel Palacio Astoreca (Valparaiso)](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/1828ee0c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel Palacio Astoreca (Valparaiso)](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/936e1cfa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lounge - Hotel Palacio Astoreca (Valparaiso)](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/2ff1bbbf.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Palacio Astoreca creates a quiet haven in the city center. Guests start their day with continental breakfast, relax on a sunny terrace, or browse the library for their next read. ## Reviews 8.6 Excellent ## Popular amenities - Breakfast included - Free Wi-Fi - Restaurant - Parking available - Business services - Laundry room ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=5928247&PinnedHotelID=5928247&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=5928247&PinnedHotelID=5928247&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=5928247&PinnedHotelID=5928247&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=5928247&PinnedHotelID=5928247&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=5928247&PinnedHotelID=5928247&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=5928247&PinnedHotelID=5928247&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=5928247&PinnedHotelID=5928247&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=5928247&PinnedHotelID=5928247&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ### View all photos for Standard Double Room ![Standard Double Room | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/0782c7c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Individually furnished Individually decorated Free cots/infant beds Plasma TV Premium bedding Blackout curtains Deep-soaking bath Shower/bath combination - 215 sq ft - Sleeps 2 - 1 Double Bed OR 1 King Bed ### View all photos for Junior Suite ![Junior Suite | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/ebaa8a89.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Individually furnished Individually decorated Free cots/infant beds Plasma TV Separate bedroom Premium bedding Blackout curtains Deep-soaking bath - Partial ocean view - 377 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Premium Double Room ![Premium Double Room | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/90133edc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Room ### Highlights Individually furnished Individually decorated Free cots/infant beds Plasma TV Premium bedding Blackout curtains Deep-soaking bath Shower/bath combination - 269 sq ft - Sleeps 2 - 1 Double Bed OR 1 King Bed ### View all photos for Deluxe Room, Bay View ![Deluxe Room, Bay View | View from room](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/b17d0014.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Bay View ### Highlights Individually furnished Individually decorated Free cots/infant beds Plasma TV Premium bedding Blackout curtains Deep-soaking bath Shower/bath combination - Bay view - 431 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Twin Room ![Combined shower/bathtub, deep-soaking bathtub, rainfall showerhead](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/aef819d7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room ### Highlights Individually furnished Individually decorated Free cots/infant beds Plasma TV Premium bedding Blackout curtains Deep-soaking bath Shower/bath combination - 215 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Premium Room ![Combined shower/bathtub, deep-soaking bathtub, rainfall showerhead](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/aef819d7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room ### Highlights Individually furnished Individually decorated Free cots/infant beds Plasma TV Premium bedding Blackout curtains Deep-soaking bath Shower/bath combination - 269 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Junior Room ![Combined shower/bathtub, deep-soaking bathtub, rainfall showerhead](https://images.trvl-media.com/lodging/6000000/5930000/5928300/5928247/aef819d7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Room ### Highlights Individually furnished Individually decorated Free cots/infant beds Plasma TV Premium bedding Blackout curtains Deep-soaking bath Shower/bath combination - 377 sq ft - Sleeps 2 - 3 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FVina-Del-Mar-Hotels-Hotel-Palacio-Astoreca.h5928247.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FVina-Del-Mar-Hotels-Hotel-Palacio-Astoreca.h5928247.Hotel-Information) ## About the area Located in Valparaiso, Hotel Palacio Astoreca is in the city centre and near a boardwalk. El Cardonal Market and Avenida Peru are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Posada del Parque and La Isla Ecological Park. El Peral Lift and Concepcion Lift are also worth visiting. [Visit our Valparaiso travel guide](https://www.expedia.co.uk/Valparaiso.dx602827) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-33.04040%2C-71.62854&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ByPXQ1Cuquyk16V6CgPJLn_-ZGA=) Calle Montealegre 149, Cerro Alegre, Valparaiso, Valparaiso, 2370637 ### What's nearby - ![Plaza Sotomayor showing military items, an administrative building and heritage elements](https://images.trvl-media.com/place/6098310/2665684c-d08b-4c55-a357-38ded5378f44.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Plaza Sotomayor 3 min walk \- 0.2 miles - ![Paseo Gervasoni showing outdoor art](https://images.trvl-media.com/place/6273395/982a1bb8-a517-4637-b344-330d327de12e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mirador Paseo Gervasoni 4 min walk \- 0.2 miles - ![Container terminal in the city port. Valparaiso, Chile.](https://images.trvl-media.com/place/6273409/659cbc5c-08e1-434c-8425-d2fb2c08c78d.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Port of Valparaiso 15 min walk \- 0.8 miles - Paseo Yugoslavo 1 min walk \- 0.1 miles - Casa Mirador de Lukas 4 min walk \- 0.2 miles ### Getting around - Puerto Station 5 min walk - Santiago (SCL-Arturo Merino Benitez) 72 min drive ### Restaurants - Restaurant Capri 5 min walk - IL Paparazzo 4 min walk - Brecon's 4 min walk - Delicias Express 3 min walk - Pastalegre 1 min walk ## About this property ### Hotel Palacio Astoreca Upscale boutique hotel in the city centre At Hotel Palacio Astoreca, you can look forward to free continental breakfast, a terrace and a garden. Stay connected with free in-room WiFi, and guests can find other amenities, such as a library and dry cleaning/laundry services. You'll also enjoy the following perks during your stay: - Self-parking (surcharge), express check-in and concierge services - A gift shop, a lift and wedding services - Smoke-free property, a 24-hour front desk and luggage storage Room features All rooms are individually furnished, and offer comforts such as premium bedding and laptop-friendly workspaces, in addition to perks such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with rainfall showers and deep-soaking baths - 32-inch plasma TVs with cable channels - Daily housekeeping, desks and phones ## Similar properties ![Bar (on property)](https://images.trvl-media.com/lodging/21000000/20130000/20121400/20121335/03514031.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pullman Viña del Mar San Martín Vina del Mar - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.6 Excellent 815 reviews £88 11 Mar - 12 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=20121335&PinnedHotelID=20121335&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/4000000/3840000/3837400/3837301/57e1eab7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Diego De Almagro Valparaiso Valparaiso - Breakfast included - Parking included - Free Wi-Fi - Restaurant 8.2 Very good 421 reviews £66 6 Mar - 7 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-07&selected=3837301&PinnedHotelID=3837301&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/5000000/4490000/4485200/4485152/62c0f180.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fauna Hotel Valparaiso - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Offsite parking available (CLP 18,000 per night); reservations required - Parking on site (CLP 18,000 per night) - Limited on-site self parking ### Food and drink - Free continental breakfast available daily 7:30 AM to 10:30 AM - A restaurant ### Things to do - Library - Piano ### Family friendly - Laundry facilities ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business centre - Meeting rooms ### Outdoors - Garden - Terrace ### Accessibility - Lift ### More - 1 building - 5 floors - Built in 1923 - Fireplace in lobby - Smoke-free property - Victorian architecture ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Deep soaking bathtub - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - 32-inch plasma TV with cable channels ### Food and drink - Free bottled water - Limited room service - Minibar ### More - Access via exterior corridors - Desk - Individual decor - Individual furnishings - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Contactless check-in and check-out are available Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Renovations and closures The property is closed during June and May. The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday: - Restaurant - Indoor pool - Hot tub The following facilities are closed on Thursday, Friday and Saturday: - Restaurant - Indoor pool - Hot tub ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD). We have included all charges provided to us by the property. ### Optional extras - Self-parking fee: CLP 18000 per night - Nearby parking fee: CLP 18000 per night (984 ft away) - Early check-in is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Astoreca Hotel Astoreca Hotel Palacio Astoreca Hotel Palacio Astoreca Valparaiso Palacio Astoreca Palacio Astoreca Hotel Palacio Astoreca Valparaiso Hotel Palacio Astoreca Hotel Hotel Palacio Astoreca Valparaiso Hotel Palacio Astoreca Hotel Valparaiso ## Frequently asked questions ### Is Hotel Palacio Astoreca pet-friendly? ### How much is parking at Hotel Palacio Astoreca? ### What time is check-in at Hotel Palacio Astoreca? ### What time is check-out at Hotel Palacio Astoreca? ### Where is Hotel Palacio Astoreca located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Palacio Astoreca Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.6 Location ### 8.4 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 24 8 - Good 13 6 - Okay 6 4 - Poor 1 2 - Terrible 2 ## Reviews ### 10/10 Excellent #### Ronald 10 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great old world gem. Amazing breakfast and staff couldn’t be more pleasant or accommodating. Front desk staff was truly above and beyond. ##### Ronald ### 10/10 Excellent #### Andres 28 May 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a gem. The hotel is beautifully decorated, with incredible views of the city/mountains and the sea. Loved the indoor spa pool, breakfast, and the super warm, friendly staff always ready to help with a dinner recommendation, calling a cab, or with a story about a local sight. I'm an early riser and avid coffee drinker, and the amazing crew at Astoreca made sure to bring me coffee to my room, every morning. It was divine. Highly recommend. Can't wait to be back! ##### Andres Stayed 2 nights in May 2022 ### 10/10 Excellent #### JOSE 29 Mar 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lindo ##### JOSE Stayed 2 nights in Mar 2022 ### 10/10 Excellent #### Verified traveller 21 Feb 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Highly recommended Great location, friendly staff, good beds, delicious breakfast, stylish decoration. Highly recommended. ##### Verified traveller Stayed 1 night in Feb 2022 ### 10/10 Excellent #### Sandra 17 Feb 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente atención Hermoso hotel ##### Sandra Stayed 2 nights in Feb 2022 ### 10/10 Excellent #### raimundo 6 Dec 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Muy buena la estadia Muy cordial el Personal del hotel ##### raimundo Stayed 2 nights in Dec 2021 ### 2/10 Terrible #### Christopher 20 Mar 2020 Disliked: Staff & service #### Not Great for Price Service was TERRIBLE! The front desk guy was sooooo rude. He would purposely make you wait at gate. Massage was not great. No head hole so my neck hurt more after. ##### Christopher Stayed 2 nights in Mar 2020 ### 8/10 Good #### Kristina 28 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pricey but great location Very well located and very clean. ##### Kristina Stayed 5 nights in Feb 2020 ### 10/10 Excellent #### Michael 11 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful hotel in a great city. This is an amazing hotel. It is an historical landmark building that formerly was an art college. The staff was friendly and very helpful. The included breakfast was one of the best I have ever seen. The one downside was the lack of air conditioning, so the bedroom was rather warm at night. All together a great place to stay, located in the center of the historic part of a great city. ##### Michael Stayed 2 nights in Feb 2020 ### 8/10 Good #### Verified traveller 18 Nov 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities An unusual and attractive building in a good location in the tourist area. Comfortable and spacious room. Nice terrace. A bit overpriced compared to hotels we stayed in elsewhere. ##### Verified traveller Stayed 2 nights in Nov 2019 ### 8/10 Good #### Mr Simon Peter, Guildford 13 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel, but..... Had a very nice stay at this hotel in the heart of the old town (UNESCO World Heritage site). Nicely located for the restaurants (away from the flat port area). Nicely kept hotel. Only two things let this place down. 1) The quality of breakfast was no where near as good as other hotels in Chile which was strange considering the level this hotel is pitched at. 2). On our last night we hoped to have a couple of drinks on the large hotel balcony overlooking the port only to find the area had all been reserved for a corporate function. (they had most rooms that night so it squeezed the other 5 rooms out) ##### Mr Simon Peter Stayed 3 nights in Dec 2018 ### 10/10 Excellent #### Verified traveller 21 Mar 2018 Liked: Cleanliness, staff & service, property conditions & facilities Very happy with choice. Staff very frienly, excellent food great boffet breakfast. Excellent location. Unhappy with bed base jutting out with sharp edges creating risk of leg injury ##### Verified traveller Stayed 2 nights in Mar 2018 ### 4/10 Poor #### Ignacio, Santiago, Chile 8 Jan 2018 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Beautiful hotel, bad customer service Beautiful hotel, very well located, with excellent infraestructure. However the customer service was very bad, especially from the hotel manager. I was charged with an abusive exchange rate (dollar/peso) of $680/US$ vs the official $605/US$. When asked if it was possible then to pay in dollars, they didnt let me , arguing that if I was Chilean (local), it was not possible. In general also, the treat towards me was not pollite at all. ##### Ignacio Stayed 1 night in Jan 2018 ### 10/10 Excellent #### .alexander 23 Feb 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Situation parfaite de l’hôtel avec vue sur la baie. Un bon point pour la cuisine et le service. ##### .alexander ### 8/10 Good #### Ezequiel 14 Jan 2017 Liked: Cleanliness, staff & service, property conditions & facilities #### Agradable estadía El hotel muy cómodo y una muy buena atención. Un tanto caro pero vale la pena el gasto. La ubicación del hotel es excelente pero si querés hacer playa es complicado ##### Ezequiel ### 6/10 Okay #### Michael, US 2 Dec 2016 Disliked: Staff & service #### Good location Staff fairly disinterested. Restaurant is very good, however. Needs some more TLC ##### Michael ### 2/10 Terrible #### Verified traveller 30 Jan 2016 Disliked: Staff & service #### Bad Value Proposition and Poor Service This hotel is no longer among the Relais Chateau offerings for good reason. Management claims to resolve problems that guests have pointed out repeatedly, but fails to do so. Among the reasons for our disappointing stay, were the hotel's failure to honor our reservation. We had booked two junior suites and instead received a room downgrade on one of the rooms to a "premium room" which was a far cry from the junior suite. No apology from the hotel was forthcoming, not to mention any sort of compensation for the inconvenience of having to split our family up on two different floors. Service was extremely poor in the restaurant, and haphazard at the front desk. Management has determined that price gouging for international travelers is acceptable by charging an exchange rate of the Chilean peso to the US dollar that is 25% higher than the market exchange rate. Breakfast is only served from 8:30 am to 10:30 am, so if you check out earlier, you do not get to have breakfast. Porters are only available beginning at 9:30 am to 10:00 am, resulting in guests having to handle their own luggage if they check out earlier. There is no air conditioning at the hotel, which is problematic on a sunny summer day and particularly on the 3rd floor where we were placed after our room reservation was downgraded. The wifi was very spotty and different passwords were required in different areas of the hotel. We will certainly never return to this hotel. ##### Verified traveller ### 10/10 Excellent #### Not Provided, Occidental, CA 19 Jan 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice place in Valparaiso We had a very nice stay here. Our only complaint was the construction going on outside our room. Once that is done, I think it will be great. The front desk help (especially Eduardo) was great. Breakfast was delicious and plentiful. Room was spacious and clean, and the bedding was great. The recommendations we got for places to go for dinner were great. All in all, a very nice place to stay. ##### Not Provided ### 6/10 Okay #### Daniela, Rio de Janeiro 19 Oct 2015 Liked: Cleanliness, room comfort #### City problems In the beginning everything was awful! Unfortunately, the city is in the middle of a renovation and the hotel street is closed. I had to leave the car and ask for help inside the hotel. When I told them they need to inform Hotels.com about the terrible conditions of the area, they told me I should park my car in their garage and pay 12.000 chillean pesos!!!! On the other hand, the manager was very polite and tried to solve the problems. The hotel is interesting, but is not a "relais & chateau". The heated pool was cold, the ofurô was cold and dirty. Only the sauna was ok. ##### Daniela ### 6/10 Okay #### Nassara, Santiago 25 Jun 2015 Liked: Cleanliness Disliked: Staff & service #### Not a Relais & Chateau experience The hotel does not live up to the price and expectations generated by their Relais & Chateau affiliation. First problem: we visited during the summer and the rooms, which have a lot of sun hitting them for a good part of the day, have no air conditioning whatsoever. Keeping the windows open might solve some (not all) of the heat problem, but then outside noise and light make it imposible to sleep. Worst of all, we chose this hotel specifically so we could have dinner with drinks at their restaurant Alegre (which is supposed to be a great experience) and not drive anywhere afterwards. We made reservations for the restaurant two months in advance. We confirmed them on the week of the trip. We reconfirmed them upon check-in, around noon. When it finally came the time for our dinner, at 9 pm, and we asked if we could go downstairs to the restaurant, we were informed that the restaurant was not open that night!!! And we were thus stranded on a buzy summer Saturday night at a tourist town to find a place to eat without any reservation. This was not at all the service we expected, and none of the several complaints we made to Relais & Chateau and the hotel management after we left were properly addressed. An invitation to go back and pay those horribly expensive prices to give them "another chance" does not configure a solution. ##### Nassara ### 6/10 Okay #### Verified traveller 22 Jun 2015 Disliked: Room comfort #### historical hotel and vicinity Experience - Disappointing Room preparation - Excellent breakfast service - Bad bath commodities Not a hotel boutique experience, I expected more. ##### Verified traveller ### 10/10 Excellent #### Verified traveller 5 Feb 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Boutique Hotel in the perfect Location! Great Boutique Hotel in the perfect Location! ##### Verified traveller ### 8/10 Good #### Verified traveller 3 Feb 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### One of the best Boutique Hotels in Valpo! We had a very pleasant stay. Great location, well refurbished property, nice rooms, good staff and breakfast. ##### Verified traveller ### 10/10 Excellent #### booster 8 Jan 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### dont trust sat nav! Took an age to find hotel though tiny roads up and down this lovely town. Only 3 parking spots in very tight area. ##### booster ### 10/10 Excellent #### Ormond, Sydney, Australia 7 Jan 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Really cool An outstanding hotel in the coolest part of the magnificent city of Valparaiso. Everything understated but efficient. Our only slight grievance was with the manner in which breakfast was served - that is sometimes it was not buffet style and this just made the process seem a little "complicated". The building itself, formidable and the staff throughout the hotel, helpful and sophisticated. We loved it. ##### Ormond ---