Superior Apartment, 2 Bedrooms, Balcony, Partial Sea View | City view
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Reviews of Apartamentos Premium Capital Casino Viña Del Mar

3 out of 5
Apartamentos Premium Capital Casino Viña Del Mar
Tres Norte 220, Edificio Marina Poniente, Vina del Mar

Reviews

6.4
Rating 10 - Excellent. 5 out of 21 reviews" "
Rating 8 - Good. 7 out of 21 reviews" "
Rating 6 - Okay. 2 out of 21 reviews" "
Rating 4 - Poor. 2 out of 21 reviews" "
Rating 2 - Terrible. 5 out of 21 reviews" "

7.0/10

Cleanliness

6.6/10

Staff & service

4.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property's location is unbeatable (very quiet neighborhood and close to the casino) Unfortunately, the people managing this apartment (George) lacks any customer service skills, they include a couple of contact numbers, both useless, since both phones are disconnected all the time, never reply messages or if you insist in calling them, they get annoyed. If you have other choice better pick that one.
Stayed 1 night in Jan 2020

2/10 Terrible

Neverbookthere

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Complete lack of responsibility and seriously. Absolute careless for people coming over to their property. The apartment was not ready on the arrival day and I was given another apartment for 2 days. On the third day they gave us another apartment and later on told us we couldn't stay there and that we had to wait until the evening for another apartment change (3 check-ins in 3 days).
Stayed 12 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
I liked that there was a parking space in the garage, although it cost extra. I also liked having a coin laundry room in the basement, and one of the concierges was very helpful. But the room was mediocre, and some of the service was lacking. The bed was terrible.
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019
Response from Juan on 24 May 2019
We were sorry if you had a bad experience but your comments let us improve. With this kind of feedback we dont know what will have bothered you. Best regards

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It is not a hotel with a front desk. They are individual apartments in several different buildings. They changed the room I had reserved from an apartment that slept 4 to one that slept 2 which didn’t work for our family. We could not stay there and ended up having to make last minute reservations at a different hotel. They were completely inflexible and said there was nothing they could do to fix the issue. They said we could just have someone sleep on the small sofa. Because it is an individual apartment, the person who came to let us in was not the manager and she had a difficult time reaching the manager by phone. Because of the language barrier, it was impossible to resolve the issue.
Stayed 5 nights in Apr 2019
Response from Juan on 13 May 2019
Lamentmos la situacion. averiguaremos más para poder ver que fue lo sucedido realmente. Un cordial saludo

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bien ubicado. falta detallar forma de contactar recepcion
Stayed 1 night in Feb 2020

8/10 Good

Alexander, La Serena

Liked: Cleanliness, amenities
Tiene muy buena ubucacion para quien quiere todo cerca. Si vas en auto es un problema, ya que no dejan estacionarte primero tienes que registrarte, despues buscar el auto. Ademas cobran $10.000 por dejar el auto, pero esta perfecto y se entiende. Los Conserjes en recepcion son extremadamente amables. RECOMENDADO
Stayed 1 night in Feb 2020

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena ubicación
Stayed 2 nights in Jan 2020

6/10 Okay

Carlos

Liked: Room comfort
Disliked: Staff & service
Pésimo mantenimiento
La ubicación es buena, pero no es la que se muestra en el mapa. En la página el Departamento incluye estacionamiento, pero al llegar este tiene un costo adicional. No hay mantenimiento del departamento, chapa de seguridad mala, cortinas sin ganchos, marquesa de la cama suelta y con la rueda quebrada, manguera de la ducha rota, enchufes sueltos.
Stayed 2 nights in Jun 2019

6/10 Okay

Ninoska Hunt

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Faltó transparencia
Tuvimos serios problemas en la recepción el primer dia, faltó transparencia en los cobro sí adicionales. Y la disponibilidad de las personas.
Stayed 2 nights in May 2019

8/10 Good

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos dio una pésima atención!! no nos ayudaron solucionando inconvenientes que tuvimos el momento del check in. No usamos el apartamento, no se nos reembolso lo que pagamos. Pésima atención tanto de la persona que nos recibió para darnos el departamento como del ¨gerente¨.
Stayed 2 nights in Apr 2019
Response from Juan on 13 May 2019
Lamentamos la situacion pero es importante respetar las reglas de la reserva. Si la reserva dice que es para una persona no se puede llegar con 3 personas y si la reserva dice que es no reembolsable no se puede cancelar ni solicitar devolucion. Saludos cordiales

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Stayed 19 nights in Mar 2019
Response from Juan on 13 May 2019
gracias

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Feb 2019

8/10 Good

Aura

Liked: Cleanliness, staff & service
Costoso y faltan detalles para un buen confort
Nunca tuve wifi, el lavananos totalmente fracturado, no hay señalizacion dej jabon, shampoo y el acondicionador. Las toallas manchadas y no hay servicios de toallas para piscina. No proveen de gorro para el cabello y asi utilizar la piscina termica
Stayed 1 night in Jan 2019

8/10 Good

luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima localização...
Apartamento simples, mas camas confortáveis. O melhor é a localização, muito boa. Ótimos restaurantes , perto do cassino e da praia. Vale a pena... O preço poderia ser um pouco melhor pelo que o apartamento oferece.
Stayed 2 nights in Jan 2019

2/10 Terrible

PATRICIA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mi experiencia ha sido malísima , no recomendable tanto por el servicio de Hoteles.com como de Apartamento Premium. Me querían cobrar el estacionamiento y el Iva en forma adicional a lo pagado en circunstancias que en el aviso no decía nada al respecto y la telefonista que me atendió en ningun momento lo menciono. Luego no podia llegar después de las 21:00 hrs., tuve que enviar los datos de mi auto y copia de mi cédula para ingresar después de esa hora, todo porque el empleado de Apartamentos no estaría. La publicidad dice Apartmentos Premium, nada que ver con lo que era, pisos sucios , baño sucio, cama incomoda, colchón viejo, ropa de cama muy usada, toallas gastadas, cortinas en mal estado , no corrían, no tenia buen olor el lugar. Relación precio calidad pésima. me encontré con un aviso en la puerta con los precios del apartamento, resulta que pague el doble por Hoteles .com Nuca mas Hoteles. com y menos estos apartamentos.
Stayed 2 nights in Jan 2019

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Idéal!
Idéal pour un séjour à Viña. Parfaitement situé (proche des restaurants, du casino, de l océan) Tout confort avec une vue magnifique et un petit balcon pour prendre un verre et contempler le’ coucher de soleil sur le Pacifique
Stayed 1 night in Aug 2018

10/10 Excellent

Gildardo, Ciudad de Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recomendable
Elegante y lujoso Hotel! muy comodo y con muy buenos servicios. El Bar es un sitio obligado, a partir de las 7 pm cuenta con muy agradable musica de jazz en vivo. El desayuno buffet incluido ofrece buenas opciones para todos los gustos, yo probé un omelette de salmón con alcaparras delicioso! En resumen, 100% recomendable

10/10 Excellent

Marilena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Muy bueno el departamento, buena atención, buena ubicación

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% Recomendable
Excelente lugar para descantar, sector tranquilo y confiable