Villmergen Holidays from £594

I booked this hotel expecting basic amenities, especially a hot shower and a comfortable night’s sleep. Unfortunately, there was no hot water during my stay, making it impossible to shower. This completely defeated one of the main reasons I booked the hotel. I informed the front desk, but the issue was not resolved in a timely manner, and there was no compensation offered. A functioning hot water system is a basic expectation for any hotel, and not having it significantly impacted my stay.

The staff was very friendly and helpful. The rooms were comfortable and spacious.

The hotel is located in Altstadt of Basel on a quite street. It's 15 min by walk from Basel SBB or 2 stops away by street car. Museums, cafes restaurants, groceries, and other shops are short walk away from the hotel. The staff is friendly and professional. Overall, I'm satisfied.

Our room was decently sized and the air conditioning was a big plus. Good location and friendly staff. The included breakfast buffet was excellent

The location of the hotel is great and very convenient for exploring the city. Unfortunately, my overall experience was disappointing. The biggest issue was the lack of air conditioning. My room remained around 80°F (27°C) throughout the day and never became comfortable, making it difficult to relax or get a good night’s sleep. I also was surprised that there were no self-service ironing or steaming facilities available, and guests had to pay for pressing services instead. I also found the staff to be rather cold and not especially welcoming or accommodating. When I asked for restaurant recommendations, I was only directed to an Italian restaurant affiliated with the hotel. After requesting additional suggestions, they were unwilling to offer any other options, which was disappointing given that there are many great restaurants in the area. Because of these issues, I ended up leaving earlier than planned and chose to eat at the airport instead. While the location is a definite advantage, the lack of comfort, limited guest amenities, and indifferent service made this stay fall well below my expectations.