Villanueva de las Torres Holidays from £218

Excellent Service at the Hotel.

Lovely relaxing resort, nothing local so rent a car.

If you are looking for a quiet relaxing break this is the place for you. Our room was no.3 it was spacious and had a lovely outside space with table and chairs we ordered room service and enjoyed breakfast there. The views were absolutely beautiful very green with mountains in the distance. I hate to criticise anything about this beautiful hotel but tea and coffee facilities in the room would have been a nice touch.

The property itself is in a fantastic location, especially if you’re looking to enjoy a peaceful, scenic area with access to great golf and nearby attractions. The rooms were spacious, clean, and relatively newly updated, which made for a comfortable stay overall. Unfortunately, my experience with the front desk left a sour impression. I called around 1 PM on the day of arrival to see if there was any possibility of checking in early, as many hotels are happy to accommodate guests if rooms are ready. Instead of a polite response, I was met with rudeness. The woman who answered the phone asked for my name and then sharply said, “I just told you check-in isn’t until 4,” without any courtesy or professionalism. When we arrived, we were initially greeted by a kind gentleman at the front desk, which quickly changed once the same woman I had spoken with earlier jumped into the interaction. She asked for all of our passports, which I provided—except for one of my friends who is a resident of Spain and only had her ID. As I tried to explain, the woman repeatedly talked over me and was unnecessarily rude, creating an uncomfortable and unwelcoming atmosphere after hours of travel (we flew in from Miami). Thankfully, the manager, eventually stepped in and helped us sort everything out smoothly. I truly appreciated her professionalism and willingness to resolve the issue. Overall, while the accommodations and location were great except for front desk encounter.

Overall it was ok but attention to detail was lacking. The reception staff were nice but the restaurant staff were rude. The shower head in our bathroom was loose and fell on my daughter’s head. I asked for a kettle to be brought to the room twice and I was ignored. There were large hornet type insects on the window above some tables in the breakfast room. Paint was peeling off the bottom of the bathroom door. The pool was lovely but the sun loungers were covered in leaves and some had bird muck on them and had to be brushed off before use. I would not go back unless I had no choice.