Villa del Mar Plaza

Excellent in all ways

dear Mousai team, thank you so much for hosting us for our first time in Puerto Vallarta. This has been an exceptional holiday week we will forever remember. The hotel, garden, spa, bedroom and rooftops are absolutely gorgeous. We enjoyed our bedroom with its amazing view and ensured to use the jacuzzi daily. The room was always clean and ready whenever we came back, and the room service was perfect. The food and cocktails were beyond exceptional as well, from Italian, Japanese, Chinese and Bocado's, we have been eating at Michelin restaurants all week, and that's a huge compliment coming from us, very picky Frenchies. We were even more pleased by the level of service, kindness and empathy your team offered us, which makes really your hotel a special place. In particular, we are very thankful for our butler Ernesto, so kind and professional, and by other staffs in all your fabulous areas (Enrique, Marco, Alejandra, Pilar, Jan, Orlando, Ricardo... and so many others at the rooftop and other levels). We are already dreaming to come back and enjoy it again, but until that, please receive and share our gratitude to all your staff and wishing you all the best to your future projects! Muchas gracias! Aude & Cedric

I have been to this property multiple times. The rooms are excellent. The all inclusive option has become worst over the years. Currently, there are restaurants and menu items that can’t be ordered under “all inclusive”. Also the alcohol included is very limited and cheap brands. They overcharge you for the non covered items. Internet access is limited in some areas of the hotel and in some rooms in the suites.