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Reviews of Serenity At Coconut Bay - All Inclusive - Adults Only

5 out of 5
Serenity At Coconut Bay - All Inclusive - Adults Only
Beanfield, Vieux Fort

Reviews

9.6

Exceptional

Rating 10 - Excellent. 53 out of 65 reviews" "
Rating 8 - Good. 9 out of 65 reviews" "
Rating 6 - Okay. 2 out of 65 reviews" "
Rating 4 - Poor. 1 out of 65 reviews" "
Rating 2 - Terrible. 0 out of 65 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Yossi

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2024

10/10 Excellent

Alexander Dominic Vass, Bedford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally courteous and friendly. Our butler McGregor was awesome.
Stayed 4 nights in Feb 2024

10/10 Excellent

John, Sunbury on Thames

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Serenity at Coconut Bay is a fabulous boutique retreat, set in 80 acres and with a stunning beach. The staff and fantastic, so helpful, polite and welcoming. The suites are well proportioned and maintained. The butlers are professional and unassuming. All together a wonderful holiday. Looking forward to coming back.
Stayed 7 nights in Jan 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms, staff, service, food, drinks. The bartenders are awesome Ray, Charles, and Deleon. Our butler Nerissa was amazing. Best service !
Stayed 4 nights in Jan 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Serenity is a wonderful luxury resort with amazing accommodations and fabulous food options at the restaurant on site. Full menu for breakfast, lunch and dinner within the all inclusive resort. Very relaxing by the pool and beach cabanas across the street provide a beach getaway which was outstanding. I cannot say enough about Serenity! Truly a gem and we’ll go back again. Lastly, the staff were all wonderful and provide top shelf service, especially our butler McCarthy! Highly recommend this resort
Stayed 14 nights in Dec 2023
Response from Michael Danella on 19 Jan 2024
You are an absolutely wonderful guest and we THANK YOU, Barbara!Kindest Wishes,

10/10 Excellent

jeffrey

Stayed 5 nights in Jan 2024

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 11 nights in Dec 2023

10/10 Excellent

Torben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, beautiful, private location. 5 minute drive from the airport. Staff was super friendly and very tuned in to making your stay as best as it could be. Restaurant was easily a 5 star restaurant. Beach is within 100 yards of most rooms. Pool area is very beautiful though we spent most days on the beach. The butler service was next level, McGregor helped us set up all extra curriculars we wanted to do the day we got there and even booked us reservations at the restaurant every night.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best resorts I have stayed at. They are in the top three. I have no complaints. Everything was excellent.
Stayed 5 nights in Aug 2023

8/10 Good

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Serenity are phenomenal! So helpful, kind, and pleasing to interact with. Our sole issue is that we got bit up by bed bugs staying in our suit. We also missed a full day of our stay due to a flight change and the resort did not offer any comp or discount for us to make up the missed day.
Stayed 5 nights in Feb 2023

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury lodging with Caribbean decor and private outdoor patio with pool, hammock, bar, lounge chairs - and room service!
Stayed 6 nights in Feb 2022

10/10 Excellent

Ketan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021

10/10 Excellent

Alina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down best vacation I’ve been on! I came here for my honeymoon and it was abs amazing. So relaxing and the staff make it so much better. Just want to thank all of them, exp our butlers Mc Carty and Kimberly.
Stayed 4 nights in Dec 2021

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff. Spectacular service.
Stayed 7 nights in Nov 2021

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We went for our honeymoon and it was amazing! The staff is incredible and very attentive the food and drinks were delicious. We would definitely go back.
Stayed 5 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing resort to say the least. Every detail is catered to the betterment of your stay. The facilities are incredible, and the staff treats you like family.
Stayed 7 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful & all of the employees were amazing! Definitely going back!
Stayed 6 nights in Apr 2021

8/10 Good

Verified traveller

Stayed 5 nights in Feb 2021

8/10 Good

Scott, Crystal River, FL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, well appointed, villa style rooms with private pool and outdoor shower. Very romantic and private. One restaurant choice on property and the food is delicious but painfully, terribly slow, slow, slow.
Stayed 6 nights in Dec 2020

10/10 Excellent

Verified traveller

Stayed 7 nights in Oct 2020

10/10 Excellent

Vito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, attentive staff, good food, lovely location. Definitely highly recommended.
Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 8 nights in Feb 2020

10/10 Excellent

Jennifer, Michigan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was safe and beautiful. The butlers and staff were amazing as well as being all inclusive!
Stayed 7 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed with our experience with the customer service during our honeymoon. Our butler was very nice but the reservations team which was handled through the parent property (Coconut Bay) was terrible. The beach in the area is not nice, so something to consider if you are coming for a beach vacation. The restaurant food was good and bar staff was friendly. I would not recommend location wise unless you are just wanting a quick drive from the airport. To do any other activities on the island, it is a fairly long taxi ride.
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serenity in St. Lucia is the definition of paradise. We went here for our honeymoon and loved every second of it.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a place that provides five star + service and need to relax in quiet luxury, there is no place on earth for suited than Serenity Resort. Incredibly clean with the best service and food I’ve ever experienced at an all inclusive. We will definitely be back!
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredibly helpful. Food was very good. Just everything a bit slow but that is the Caribbean for you. The resort is in two parts. Serenity is slightly apart from Coconut Bay. Serenity is as it names suggest and Coconut Bay for families with lots for the kids to do. Really enjoyed it.
Stayed 9 nights in Dec 2019

10/10 Excellent

DinaM., NH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience was amazing. The staff was amazing. The food was amazing. The pool was relaxing. The beach was relaxing. Amazing.
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely amazing. They made our honeymoon incredible. Every staff member was friendly and attentive. I’ve never smiled and had such a fun and relaxing time in my entire life. We are already planning our next trip and we will be coming back!
Stayed 9 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was incredible. Very kind and attentive to every need.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Very dissatisfied with butler service. Butlers never called to check on needs. Butlers did not restock minibar until asked (I had to walk to the bar for simple things like water). For the price paid, I expected a lot more from the butler service. At times, Butlers seemed annoyed when we did ask for something. Will not return as Butler service was not as described. Too many incidents with Butlers to name in this review. Housekeeping was subpar as well.
Stayed 5 nights in Jul 2019

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Words do not do it justice!!!! Amazing!
This trip was the best I have ever had. And we take trips every year. First of all the property and suites are top notch. Beautiful, spacious, and simply amazing. You get a butler who will do ANYTHING for you. All you do is call him on the phone and they come right away to fulfill your request. Our butler was mostly Anias and Nerissa. I cannot say enough about them. They were always there with a smile ready and willing to make our stay the most enjoyable ever. And they did just that! The whole staff, for the matter was always just so happy and willing to please us. Nobody—not one person—had a bad attitude about anything. I was astounded. Everything here is included in the price. Top shelf liquor, food, cabanas, and you get access to the coconut bay resort just a 2 minute walk away which has more of a lively going on and also had kids there. So it was nice to be able to retreat to our secluded hotel when we got tired of the kids and noise and debauchery of coconut bay. They also have beautiful beach cabanas included in the cost which you MUST do. Don, the hotel manager, was there to greet us when we arrived. And he was so pleasant and concerned with our happiness the entire trip. Really nice guy. I’ve never had a hotel general manager greet me upon arrival. Hell, I’ve never met a hotel general manager before. You will not be at all disappointed with this place. We will certainly be coming back soon.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so well maintained. The staff was more than helpful with everything from checking in, what places to go see, where to eat etc. A lot of the different activities to do in St. Lucia are included in the all-inclusive package which is great. Overall it was a great experience and we would love to go back!
Stayed 9 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the entire atmosphere. The staff was great, especially Alden, Donna d, daise, Gregg, lee and Linus. The GM Michael Smith was very friendly and we had a wonderful time on our honeymoon and plan on getting a group together to go next year.
Stayed 6 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most unbelievable place ever. Already booking another trip.
Stayed 6 nights in Apr 2019

10/10 Excellent

Tannya, Bridgewater, MA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I truly enjoyed this resort. Because it was a smaller resort, the staff honestly treated us like family. They went above and beyond to make sure our stay was everything we wanted it to be. The amenities were in excellent condition. The food was amazing. We will be going back to Serenity next year without a doubt!
Stayed 7 nights in Mar 2019

10/10 Excellent

Nicole, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are incredibly kind and welcoming. Our own suites with plunge pools truly make this a rare treat, yet the guest pool and hot tub is great too. We ate at Serenity's restaurant every night despite having other options available. Try the octopus starter! So good!
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Great staff. No waiting for chairs at pool.
Stayed 5 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, service, and amenities - but rather significantly marred by loud music insistently and continuously played over the central pool area. We have no quarrel with background music, but the type of music (not Caribbean-inflected, or jazz, or but essentially rock 'n roll) and its volume seem more appropriate for a Sandals or Club Med than a high-end, adults-only resort with the name of "Serenity".
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coconut Bay is Great - BUT, Serenity is OUTSTANDING!! Our Villa, service, food and overall experience was spectacular!! Mike Smith who oversees the whole operation is totally hands-on and awesome in making a vacation of a lifetime. AND, for Us Animal Lovers - this Resort totally about taking care of our furry friends! They have a petting zoo on property & Mike brings food daily for sick Dogs. I cried when we left as thinking BEST RESORT EVER & downhill after! Hope to bring in the New Year again (2020)- what a great party we had!!!
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a couple celebrating a honeymoon or anniversary. It’s located far away from activities though so plan to stay on the resort. I can’t say enough about the staff. They give you world class service. I’ve never experienced better service.
Stayed 6 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fantastic. The facility is nice and new. Great good, very friendly staff. Definitely recommend.
Stayed 6 nights in Oct 2018

10/10 Excellent

Crissy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was great, experience was fantastic i absolutely loved everything about serenity, will definitely be back sooner than later
Stayed 5 nights in Oct 2018