Viejas Arena

Upon check-in, they downgraded my room, but did not tell me! They are allowed to switch room spec under Expedia T&C, but did not make me aware of this until I'd been in 2 very poorly-maintained inadequate rooms. Only then did they confess that they had a room of the spec that I'd booked available. Why didn't they give me that to start with? Why weren't they upfront? Why were the first 2 rooms so shabby?

We booked the accessible suite as the only remaining suite available, not thinking it would matter. The water pressure was terrible - we asked if we could switch (there for 8 nights) and were told yes 3 times before we were told no. Then they said they’d come take a look at the water pressure and never did. That’s a long time not to be able to wash your hair properly. Property itself was beautiful and wait staff was great.

This is our 4th year coming to the Hyatt Regency - Welk Resort. This is an outstanding place to staycation, or vacation, as a family. There are so many amenities to accommodate the stay, including; pools, spas, water slides, snack bars, market and places to dine. The grounds are upbeat daily and Staff is the best. The rooms are great but I recommend the Villas. We'll be back next year.