Studio, 2 Queen Beds, Non Smoking | Premium bedding, pillow-top beds, desk, blackout curtains

Reviews of Hawthorn Suites by Wyndham Victorville

2.5 out of 5
Hawthorn Suites by Wyndham Victorville
11750 Dunia Road, Victorville, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 522 out of 1002 reviews" "
Rating 8 - Good. 267 out of 1002 reviews" "
Rating 6 - Okay. 100 out of 1002 reviews" "
Rating 4 - Poor. 59 out of 1002 reviews" "
Rating 2 - Terrible. 54 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Frank

Stayed 1 night in Apr 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Apr 2024

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best
Stayed 2 nights in Apr 2024

10/10 Excellent

Ryan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy access to freeway. Clean rooms. Food and shopping walking distance.
Stayed 1 night in Apr 2024

10/10 Excellent

Rafaela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the stay. Clean and quite. The staff was excellent in conversation and checking in and out.
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Thank you Mrs Arteaga for a great rating. We enjoy having you as a guest and even more our little weekly chats during check in. Thanks again for choosing us here at Hawthorn Suites as we know you have many options for lodging while you are in the area.

6/10 Okay

brianna

Travelled with partner
Liked: Cleanliness, staff & service
This is a really decent area to stay in the hotels right off the freeway there’s a Walmart in the same parking lot and several restaurants as well all within walking distance it is so close to the freeway you can see it when you drive by the hotel is decent clean enough to stay at a good nights rest pillows are small bed is medium firm furniture could definitely use update TVs are not smart TVs
Stayed 1 night in Apr 2024

10/10 Excellent

Philip, Renton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming check-in. Good instructions. Many options for restaurants.
Stayed 1 night in Apr 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and very quiet. Many dining and shopping options nearby
Stayed 1 night in Apr 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Brisia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Thank You Brisia for taking time to give us some feedback. Always great to hear when things are good.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay while traveling through Cali.
Stayed 1 night in Mar 2024
Response from Management on 10 Apr 2024
We are glad you had a great stay, always happy to hear our guests are happy. Hopefully we see you again soon.

10/10 Excellent

Rafaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gilbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms and friendly staff, breakfast was nice and breakfast staff excellent. Adjacent to super store and many places to eat
Stayed 2 nights in Apr 2024
Response from Management on 10 Apr 2024
Thank you Gilbert. It was wonderful having you and we hope you choose Hawthorn again in the future.

10/10 Excellent

Jinell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Management on 10 Apr 2024
Thank you for taking time to share your feedback. It's awesome to hear when the guest have a great stay.

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable rates. Great restaurants and shopping.
Stayed 1 night in Apr 2024
Response from Management on 10 Apr 2024
Thank you Walter for taking time out of your day to give us some great feedback. We appreciate you and your business & hope to see you again.

8/10 Good

Dianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice place with nice staff but we have one huge complaint. They have no nonslip mats for the tub and the tubs are very slippery. Add to this absolutely no hand bar to grab if you do start to slip. The bathroom is overall unsafe. We have stayed in other Wyndom hotels that do have nonslip mats for the tub and hand bars.
Stayed 1 night in Mar 2024
Response from Management on 2 Apr 2024
Thank you for taking time to give us some useful feedback Dianna. We have noted the issues mentioned and will address them with the correct department. We do apologize for any inconveniences this may have caused.

10/10 Excellent

Christopher

Stayed 2 nights in Mar 2024
Response from Management on 2 Apr 2024
Thank you for taking time to give us your feedback Chris. We are always pleased when we hear our guest had a good stay. Hope to see you again soon.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was very nice place to stay. Staff was very friendly.
Stayed 2 nights in Mar 2024
Response from Management on 26 Mar 2024
Thanks for taking time from your day to gives us your feedback. We are always pleased when our guest have a good stay.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 26 Mar 2024
Thanks for taking time from your day to gives us your feedback. We are always pleased when our guest have a good stay.

10/10 Excellent

Donisha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 26 Mar 2024
Thanks for taking time from your day to gives us your feedback. We are always pleased when our guest have a good stay.

10/10 Excellent

rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Management on 21 Mar 2024
Thank you for the great feedback. Always happy when our guest are happy. Hope to see you again soon

10/10 Excellent

Deb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the above.
Stayed 1 night in Mar 2024
Response from Management on 15 Mar 2024
Thank you for taking the time to give us the great feedback. We are always happy to hear when the guest had a great stay

4/10 Poor

Sharon, ARROYO GRANDE

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel was in pretty good condition. However, my room had two windows that the roll up window shades did not work to cover the window. I did not complain (as I should) and had to live with all kinds of outside lights coming into the room all night. Their roll-up shades only covered about 1/3 of each window and did not go up or down.
Stayed 1 night in Feb 2024
Response from Management on 1 Mar 2024
Thanks for taking a minute to express your concerns, we do apologize and are taking initiative to have maintenance address the issue at hand. We hope in the future you will give us another try for you to endure a better nights sleep.

10/10 Excellent

Lacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from Management on 1 Mar 2024
Thank you for taking the time to give us feedback. We are always delighted when our guests have a great stay. We hope to see you again in the future.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Jennifer at the front desk was very helpful. All the staff very friendly. Great location, walk to Walmart, and restaurants. Good breakfast options. Comfortable clean beds. We will be back. John and Coral from 🇨🇦
Stayed 1 night in Feb 2024
Response from Management on 12 Mar 2024
Thanks for taking a minute of your time to give us some great feedback. We are glad to hear you both had a great stay and we look forward to seeing you two again soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Feb 2024
Response from Management on 27 Feb 2024
Thank you for taking time to share your feedback with us, we hope to see you again in the future.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on 27 Feb 2024
Thanks for taking time to share your feedback, we hope to see you again in the future.

2/10 Terrible

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Walked into room, turned aroi d and walked right out. It stunk so bad! I dont know how much Marijuana was smoked in there, but somebody hot boxed that room bad! Was given another room, and went to bed. Was woken up by the room next door. They were having a party that would put any frat house to shame. It was so loud you felt the music coming through the wall brfore you heard the words. It lasted until around 3:30 - 4 am. Then around 6:30- 7 am, all you could hear is the poor soul paying for his night of bad decisions and his prayers to the porcelain god as he puked his guts out. One of the worst stays I can remember.
Stayed 1 night in Feb 2024
Response from Management on 27 Feb 2024
Oh no, we are sad to hear your stay wasn't what you were expecting and send our most sincere apologies for the inconveniences you endured during your stay. We are working as a team to try to keep these things under control and for the most part they are. Unfortunately sometimes a bad night does happen, and again we at Hawthorn extend our apologies.

10/10 Excellent

Pat, Apple Valley

Stayed 1 night in Feb 2024
Response from Management on 21 Mar 2024
Thank you for the great feedback. Always happy when our guest are happy. Hope to see you again soon

10/10 Excellent

Roxanne

Staff members are helpful and professional, have been staying here when visiting our grandson. It’s close to lots of restaurants and stores. Great location and clean.
Stayed 1 night in Feb 2024
Response from Jennifer Hernandez on 8 Feb 2024
Thank you, Roxanne, We enjoy seeing you and the family!

10/10 Excellent

Maresha

Stayed 3 nights in Feb 2024
Response from Management on 21 Mar 2024
Thank you for the great feedback. Always happy when our guest are happy.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 27 Feb 2024
Thanks for taking time to share your feedback, we hope to see you again in the future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 27 Feb 2024
Thanks for taking time to share your feedback, we hope to see you again in the future.

10/10 Excellent

Robin

It was nice. The desk people were great. We arrived late at night and missed breakfast. I was upset cause I was very hungry. No your fault though. We had a great stay.
Stayed 1 night in Jan 2024
Response from Management on 27 Feb 2024
Thanks for taking time to share your feedback, we hope to see you again in the future & this time hope you get to sit and enjoy our wonderful breakfast.

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great location
Stayed 1 night in Jan 2024
Response from Management on 27 Feb 2024
Thanks for taking time to share your feedback, we hope to see you again in the future.

8/10 Good

Ilse

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 27 Feb 2024
Thanks for taking time to share your feedback, we hope to see you again in the future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Supervisor Jennifer = Horrible Customer Service
Nice hotel but horrible customer service. I called to inquire about a recent billing issue during my stay and was told by Jennifer that I am a lier and that she spoke to me on the phone before my stay and I said I would be checking in early. I expressed to her that I think she might have me confused with hotels.com staff because I never called the hotel. She insisted that I was lying and that she was not going to help me or refund me my money and our conversation was over. She would not even let me explain what was happening. The girl who answered the phone before passing me off to Jennifer was very kind, polite and helpful. She should be the supervisor, not Jennifer. Upon asking Jennifer if I could explain my situtation she shut me down and told me I could call corporate and she weclomed my call to them. With so many people looking for jobs these days I wouldn't keep her around with such bad service. Well, despite the nice hotel there are plenty others in Victorville with better service. Bon voyage Wyndham and Jennifer. Never coming back.
Stayed 3 nights in Dec 2023
Response from Management on 27 Feb 2024
Mr RoyasThanks for taking time to share your feedback, we are sorry to hear that you didn't have the best experience & for that we do apologize.

10/10 Excellent

Justus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 27 Feb 2024
Thanks for taking time to share your feedback, we hope to see you again in the future.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 27 Feb 2024
Thanks for taking time to share your feedback, we hope to see you again in the future.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
I like that it was clean staff was nice and i did not like that the shower did not have a liner water got out.
Stayed 1 night in Jan 2024
Response from Management on 27 Feb 2024
Thanks for taking time to share your feedback, we hope to see you again in the future.

4/10 Poor

Delsa

Disliked: Property conditions & facilities
There was homeless people bothering me everytime I went outside. I was not allowed to take my breakfast into the privacy of my room. The pool and jacuzzi were not cleaned and the jacuzzi did not work at all. The staff that cooked breakfast was very rude and there was trash here and there around the property because of the vagrants.
Stayed 1 night in Jan 2024
Response from Management on 27 Feb 2024
We are sorry to hear you didn't have the best stay but we do appreciate you taking the time to share your feedback so we can address the issues you have mentioned.

10/10 Excellent

La Tanya

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management on 27 Feb 2024
Thanks for taking time to share your feedback, we hope to see you again in the future.

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 27 Feb 2024
Thanks for taking time to share your feedback, we hope to see you again in the future.

6/10 Okay

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 27 Feb 2024
Thanks for taking time to share your feedback, we hope to see you again in the future.

6/10 Okay

Isabelle

Liked: Cleanliness, staff & service
Faucet was installed backwards so when you turn on hot water comes out cold
Stayed 1 night in Dec 2023

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Domenic

Stayed 1 night in Dec 2023