Ratings based on 1,092 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Perfect location

Posted 22-Jul-2016
Central location steps to excellent restaurants, shopping and sites. Spacious suites and exceptionally friendly staff. My favourite accommodation in Victoria!
5out of 5
by A verified traveller from ontario

Beautiful view from balcony

Posted 15-Jul-2016
Pros: Loved sitting on the balcony watching all the activities
Cons: Not sure I can think of anything
Just loved the layout of the suite. Breakfast was a nice added touch.
5out of 5
by A verified traveller from Lynnwood WA

Convienient and Comfortable

Posted 14-Jul-2016
We were upgraded to Executive Suite which had a wrap-around patio and we could see the bay. The room was clean, modern and comfortable. We decided to get some deli and wine so that we could enjoy them at the patio. The staff was very friendly and flexible. We had a great experience.
5out of 5
by A verified traveller from cuernavaca

hotel extraordinario

Posted 04-Jul-2016
Pros: la atención del personal y lo extraordinario y hermoso de la habitación
Cons: el desayuno, muy chiquito el comedor y poca variedad de alimentos
Location: museos, butchard gardens, restaurantes y acrobatas y artistas en el muelle
Habitación muy amplia, moderna y cómoda, todos los utensilios necesarios para cocinar, botellitas de agua suficientes, vista al mar extraordinaria, ventanales panoràmicos y terracita con mesa muy agradable, los baños muy amplios y con jabones de aromaterapia, chimenea en una de las dos salas y en la otra, televisión grande, plana y aparato de sonido, todo muy bonito y en orden. la mejor de las atenciones y mucha amabilidad del personal, estacionamiento gratuito.
5out of 5
by A verified traveller from North Augusta, SC

Beautiful Hotel and Fantastic Staff

Posted 24-Jun-2016
Our room was not only a great rate it was so roomy and clean. The beds were awesome as was the covered balcony overlooking the bay. The staff went above and beyond to make sure we had everything we needed and some. They even went as far as ordering pizza for us when we came in from a late excursion and had it delivered (from across the street) with no delivery charge. HIGHLY RECOMMEND!!!!!!!
4out of 5
by A verified traveller from 東京

ハーバーに面した景色が最高のホテル

Posted 16-Jun-2016
Pros: 立地の良さ。
Cons: 特にないが、強いて言えば朝食メニューの少なさ。
Location: バスディーポに近く便利。
リニューアル工事中であったが、その分サービス(グレードアップ、朝食など)が良く、大満足であった。 スタッフの対応も機敏で親切であり、快適でした。 目の前のインナーハーバーの景色、特に州議事堂の夜景は素晴らしかった。
3out of 5
by A verified traveller

Nice Hotel with great view

Posted 14-Jun-2016
Pros: The view and proximity to food places
Cons: Just to include if they had air conditioning or not in my case for the 2 br suite
Location: Its a 5-10 min walk to the parliament and it is near some of the nice food places.
I read through the description for the hotel rooms and I was just so disappointed to find out when we got into the room that suites did not have the option of air conditioning. When we got there at about 4pm, it was so hot, we didn't know that we didn't have air conditioning. I was not informed. I was only informed of the renovations which we were fine with. I asked housekeeping and they said that only Suites didn't have air conditioning all the other single rooms would have it... I was just sad that because we were there celebrating my parents 35th Anniversary which is why I got the 2 Bedroom Suite. If I had known, we would have gotten 2 separate rooms. We were told there were fans and that it will get cooler once night comes. I was pregnant, so staying cool, was just very essential for me. Well, if it were winter or fall, I would probably say go for it and book this room since it wont be too hot, but if you rent out the suite during the summer... You will not enjoy it one bit. All in all, I am just happy we slept there over just for one night. I liked their breakfast though, it was okay.
5out of 5
by A verified traveller from Delta, BC

Super hotel close to everything

Posted 05-Jun-2016
Pros: Everything, literally!
Cons: Nothing
Location: Legislative buildings, carriage rides, boat tours, Empress hotel, Royal BC museum, shopping - all really close.
We had a 2 bedroom which was great for two families. Lots of common space, nice with both bedrooms having their own ensuite bathrooms. Full kitchen, dining area & large living room. You can walk to all downtown attractions. Full breakfast buffet, parking & WiFi were all included in the price which was a great value add. Highly recommend this hotel.
5out of 5
by A verified traveller from Victoria

very good condition, with large kitchen

Posted 04-Jun-2016
Pros: large room and friendly staff
Cons: no, everything's perfect
Location: downtown location,good view,close to the Royal BC Museum.
friendly staff, convenient parking space, but it's a bit hard to drive in downtown area. Me and my parents all love this hotel.
5out of 5
by A verified traveller

Great place and location

Posted 02-Jun-2016
We stayed for two days and, in spite of the renovation going on, I'm glad we chose this hotel. The staff was friendly and helpful and the room was bigger than my apartment. We had a suite which was one bedroom and a pull out couch. But it also had a full kitchen, again bigger than my apartment and better appliances. The pull out couch was, surprisingly, very comfortable. Would definitely stay there again.