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Overview of Fairmont Empress

Photo gallery

Featured image
Indoor pool
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Fairmont Empress

4 out of 5

4.4/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Pet Friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationMiniature World3 min walk
    Popular LocationMaritime Museum of British Columbia3 min walk
    Popular LocationVictoria Conference Centre4 min walk
    AirportVictoria, BC (YYJ-Victoria Intl.)32 min drive

Choose dates to view prices

Fairmont, Room, 1 Queen Bed

4.4/5 guest room rating
  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

Fairmont Gold, 1 King Bed, Non Smoking, Harbor View, Spacious Room

  • 323 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, Suite, 1 Bedroom, Non Smoking

  • 522 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Non Smoking, Harbour View

  • 382 sq ft
  • Harbor view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds

4.4/5 guest room rating
  • 382 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Harbour View

  • 382 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 1 Queen Bed, Harbour View

4.5/5 guest room rating
  • 280 sq ft
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

Fairmont Gold, Room, 1 King Bed

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Double Beds

4.2/5 guest room rating
  • 280 sq ft
  • Sleeps 3
  • 2 Double Beds

Deluxe Room, 1 King Bed

4.5/5 guest room rating
  • 382 sq ft
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, 1 Bedroom Suite, 1 Queen Bed, Non Smoking, Harbor View

  • 452 sq ft
  • Harbor view
  • Sleeps 4
  • 1 Queen Bed

Fairmont Gold, 2 Queen Beds, Spacious Room, Non Smoking

  • 377 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 Queen Bed, Non Smoking

  • 382 sq ft
  • Sleeps 3
  • 1 Queen Bed

Junior Suite, 1 King Bed

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Fairmont, Room, 1 King Bed

4.4/5 guest room rating
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking

  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

Executive Suite, 1 King Bed, Non Smoking

  • 474 sq ft
  • Sleeps 4
  • 1 King Bed

Signature Room, 1 King Bed

4.2/5 guest room rating
  • 350 sq ft
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, 1 King Bed, Non Smoking

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

Signature Room, 1 King Bed, Non Smoking, Harbour View

  • 350 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

Fairmont Gold, Room, 1 King Bed, Harbour View

4.8/5 guest room rating
  • 323 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

About this area

Victoria

Located in Victoria, Fairmont Empress is connected to the convention centre. Maritime Museum of British Columbia and Chinatown are cultural highlights, and some of the area's activities can be experienced at Victoria Harbour and Victoria Golf Club. Travelling with kids? Don't miss Victoria Bug Zoo. Kayaking and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • Miniature World - 3 min walk
  • Maritime Museum of British Columbia - 3 min walk
  • Victoria Bug Zoo - 3 min walk
  • Victoria Conference Centre - 4 min walk
  • Royal BC Museum - 4 min walk

Getting around

  • AirportVictoria, BC (YYJ-Victoria Intl.) - 32 min drive

Restaurants

  • Q at the Empress — 1 min walk
  • Lobby Lounge — 1 min walk
  • Nautical Nellies - 4 min walk
  • Cora - 4 min walk
  • The Bard and the Banker - 4 min walk
View in a map

About this property

Fairmont Empress

Edwardian hotel connected to the convention centre in Victoria with 2 restaurants
2 restaurants, a full-service spa and an indoor pool are available at this hotel. Additionally, a health club, a bar/lounge and a spa tub are on-site. All 464 rooms feature thoughtful touches such as bathrobes and slippers, plus 24-hour room service and flat-screen TVs with cable channels. Guests will also find wireless Internet access (surcharge), minibars and premium bedding.
Fairmont Empress offers 464 forms of air-conditioned accommodation with minibars and video game consoles. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Willow Stream Spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • Available in some public areas: WiFi (CAD 14.95 per night)

Parking and public transport

  • Self parking on site (CAD 33.00 per day)
  • Valet parking on site (CAD 33.00 per day; includes in/out privileges)
  • Electric car charging station on site
  • Return airport shuttle (surcharge) from 3:30 AM to 7:30 PM
  • Airport shuttle at scheduled times
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–11:30 AM: CAD 12.00-24.00 for adults and CAD 8.00-12.00 for children
  • 2 restaurants
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Motorised watercraft
  • Sauna
  • Shopping
  • Hot tub

Family friendly

  • Dry cleaning service
  • Indoor pool
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • Chinese
  • Danish
  • English
  • Filipino
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese
  • Russian
  • Spanish

Business services

  • 24-hour business centre
  • Meeting rooms
  • Conference space (22600 square feet)

Outdoors

  • Garden
  • Picnic area

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Linens
  • Portable fan
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Films for purchase
  • Video game console

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Window screens

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Express check-in
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

This property is closed from 3 January 2021 to 31 March 2021 (dates subject to change).
The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 25 per accommodation, per night
2 per room
Food and water bowls are available
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between CAD 12.00 and CAD 24.00 for adults, and CAD 8.00 and CAD 12.00 for children (approximately)
  • Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: CAD 14.95 per night (rates may vary)
  • Airport shuttle fee: CAD 25.00 per person (one-way)
  • Airport shuttle fee per child: CAD 15.00 (one-way), (from 3 to 17 years old)
  • Self-parking fee: CAD 33.00 per day
  • Valet parking fee: CAD 33.00 per day (in/out privileges)
  • Pet fee: CAD 25 per accommodation, per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The photos are representative of rooms offered and may differ from the actual room received.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Guests under 18 years old are not allowed in the spa

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Frequently asked questions

Can I cancel my reservation for free at Fairmont Empress and receive a full refund?
Yes, Fairmont Empress offers free cancellation on select room rates, because flexibility matters! Please refer to Fairmont Empress cancellation policy on our site for more details about any exclusions or requirements.
Does Fairmont Empress have a pool?
Yes, this property has an indoor pool.
Is Fairmont Empress pet-friendly?
Yes, this hotel allows pets (limit 2 per room). There's a fee of CAD 25 per accommodation, per night.
How much is parking at Fairmont Empress?
Self-parking is available for CAD 33.00 per day. Valet parking is available for CAD 33.00 per day.
What time is check-in at Fairmont Empress?
Check-in is from 4:00 PM - anytime. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Fairmont Empress?
Checkout is at 11 AM. Late checkout is available for a fee (amount may vary, subject to availability).
Does Fairmont Empress provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of CAD 25.00 per person, one-way, applies.
Where is Fairmont Empress located?
This family-friendly Victoria hotel is located on the waterfront, within a 5-minute walk of Maritime Museum of British Columbia, Victoria Bug Zoo and British Columbia Parliament Building. Victoria Harbour and Market Square are also within 10 minutes.
4.4
Excellent
Rating 5 - Excellent. 639 out of 995 reviews
5 - Excellent 64%
Rating 4 - Good. 219 out of 995 reviews
4 - Good 22%
Rating 3 - Okay. 78 out of 995 reviews
3 - Okay 8%
Rating 2 - Poor. 39 out of 995 reviews
2 - Poor 4%
Rating 1 - Terrible. 20 out of 995 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

1/5 Terrible

Sad face IconDisliked: Staff & service
Stayed 1 night in Dec 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and the history of the Hotel was important. The rooms were amazing and the staff was what you would expect of a hotel of this caliber.
Stayed 3 nights in Nov 2020

3/5 Okay

Travelled with family
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
Sad face IconDisliked: Staff & service
Great hotel with some of the best views in Victoria.
Stayed 2 nights in Oct 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, very clean, and the free bikes are great! The hotel is a bit understaffed but the service is great
Stayed 3 nights in Oct 2020

4/5 Good

Business traveller, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service
Very grand appearance and very large room but the bathroom was extremely small.
Stayed 2 nights in Oct 2020

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