Title: Swiss Diamond Hotel & SPA Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Swiss Diamond Hotel & SPA Guests can relax by indoor and outdoor pools while enjoying stunning golf links just steps away from their rooms at this lakeside retreat ## Photo gallery for Swiss Diamond Hotel & SPA ![2 restaurants, breakfast served - Swiss Diamond Hotel & SPA (Vico Morcote)](https://images.trvl-media.com/lodging/1000000/980000/972600/972505/45ac639e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Swiss Diamond Hotel & SPA (Vico Morcote)](https://images.trvl-media.com/lodging/1000000/980000/972600/972505/5c4f485b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Swiss Diamond Hotel & SPA (Vico Morcote)](https://images.trvl-media.com/lodging/1000000/980000/972600/972505/988a8310.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool, seasonal outdoor pool - Swiss Diamond Hotel & SPA (Vico Morcote)](https://images.trvl-media.com/lodging/1000000/980000/972600/972505/a3776c28.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Double or Twin Room, Balcony, Lake View | Lake view - Swiss Diamond Hotel & SPA (Vico Morcote)](https://images.trvl-media.com/lodging/1000000/980000/972600/972505/8e586bde.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Near Monte San Salvatore, the Swiss Diamond Hotel & SPA offers breathtaking views, a rooftop pool, rejuvenating spa treatments, and two on-site restaurants. Travelers praise the delicious meals and helpful staff. ## Reviews 9.0 Wonderful ## Popular amenities - Pool - Hot tub - Spa - Parking included - Free Wi-Fi £347 includes taxes & fees 28 Jan - 29 Jan ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=972505&PinnedHotelID=972505&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=972505&PinnedHotelID=972505&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=972505&PinnedHotelID=972505&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=972505&PinnedHotelID=972505&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=972505&PinnedHotelID=972505&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=972505&PinnedHotelID=972505&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=972505&PinnedHotelID=972505&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=972505&PinnedHotelID=972505&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed Showing 6 of 6 rooms ### View all photos for Superior Double Room, Lake View ![Superior Double Room, Lake View | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/980000/972600/972505/93d6ee2f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, Lake View 8.8 Excellent 5 reviews ### Highlights Air conditioning Flat-screen TV Blackout curtains Bathrobes Private bathroom Bidet Hairdryer Electric kettle - 269 sq ft - Sleeps 2 - 1 Double Bed - Lake view ### View all photos for Deluxe Suite, 1 Bedroom, Lake View ![Deluxe Suite, 1 Bedroom, Lake View | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/980000/972600/972505/d9b6efa1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 1 Bedroom, Lake View 10.0 Exceptional 1 review ### Highlights Air conditioning Flat-screen TV Separate bedroom Blackout curtains Bathrobes Private bathroom Bidet Hairdryer - 861 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed - Lake view ### View all photos for Presidential Suite, 1 Bedroom, Terrace, Lake View ![Presidential Suite, 1 Bedroom, Terrace, Lake View | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/980000/972600/972505/3fac094e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite, 1 Bedroom, Terrace, Lake View ### Highlights Terrace Air conditioning Free cots/infant beds Flat-screen TV Separate bedroom Blackout curtains Bathrobes Private bathroom - 1076 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed - Lake view ### View all photos for Prestige Double Room ![Prestige Double Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/980000/972600/972505/0ef52341.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Prestige Double Room 8.0 Very good 1 review ### Highlights Air conditioning Flat-screen TV Blackout curtains Bathrobes Private bathroom Bidet Hairdryer Electric kettle - 258 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Classic Double Room ![Classic Double Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/980000/972600/972505/77e46146.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double Room 8.0 Very good 6 reviews ### Highlights Air conditioning Flat-screen TV Blackout curtains Bathrobes Private bathroom Bidet Hairdryer Electric kettle - 215 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Deluxe Double or Twin Room, Balcony, Lake View ![Deluxe Double or Twin Room, Balcony, Lake View | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/980000/972600/972505/e6e12de7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double or Twin Room, Balcony, Lake View 9.2 Wonderful 22 reviews ### Highlights Balcony Air conditioning Free cots/infant beds Flat-screen TV Blackout curtains Bathrobes Private bathroom Bidet - 430 sq ft - Sleeps 3 - 1 Double Bed - Lake view ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FVico-Morcote-Hotels-Swiss-Diamond-Hotel.h972505.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FVico-Morcote-Hotels-Swiss-Diamond-Hotel.h972505.Hotel-Information) ## About the area Located in Vico Morcote, Swiss Diamond Hotel & SPA is next to a golf course and on a lake. Swissminiatur is a popular attraction and the area's natural beauty can be seen at Monte San Salvatore and Parco Ciani. Casinò di Campione and LAC Lugano Arte e Cultura are two other places to visit that come recommended. Sailing offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. [Visit our Vico Morcote travel guide](https://www.expedia.co.uk/Vico-Morcote.dx6143542) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C45.93291%2C8.92957&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=aajIO0RIijgIUuZ8X6oDz7RMhcU=) Via Riva Lago Olivella, Vico Morcote, TI, 6921 ### What's nearby - Morcote Castle Estate Winery 16 min walk \- 0.9 miles - Parco Scherrer 19 min walk \- 1.0 mile - Parco Botanico San Grato 19 min walk \- 1.0 mile - Swing the World 19 min walk \- 1.1 miles - Botanical Garden Parco San Grato 3 min drive \- 1.5 miles ### Getting around - Melide Station 4 min drive - Lugano Funicular Station 11 min drive - Lugano (LUG-Agno) 29 min drive ### Restaurants - Bar Eclisse 11 min drive - Ristorante Il Giardino 3 min drive - Caffé Vecchio Teatro 16 min walk - Cantinetta Caprese 6 min drive - Ristorante Al Battello 18 min walk ## About this property ### Swiss Diamond Hotel & SPA Luxury hotel near Lake Lugano Located close to Swissminiatur, Swiss Diamond Hotel & SPA provides a free breakfast buffet, an adjacent golf course and a poolside bar. Get out on the links at this hotel and enjoy amenities such as golf caddies. Treat yourself to aromatherapy, a body scrub or a body wrap at the on-site spa. Make sure that you enjoy breakfast, lunch and dinner at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a rooftop terrace and a garden. You'll also enjoy the following perks during your stay: - A seasonal outdoor pool and an indoor pool - Free self-parking and valet parking - Free train station pick-up, a porter/bellboy and concierge services - Tour/ticket information, 1 meeting room and a TV in reception - Guest reviews say great things about the helpful staff Room features All 84 rooms boast comforts such as air conditioning and bathrobes, as well as perks such as free WiFi and safes. Extra amenities include: - Free tea bags/instant coffee and electric kettles - Bidets, baths or showers and free toiletries - 40-inch flat-screen TVs with satellite channels - Childcare services, daily housekeeping and desks ## Similar properties ![Balcony view](https://images.trvl-media.com/lodging/8000000/7340000/7330400/7330325/a63a9b4c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Resort Collina d'Oro, Starhotels Collezione Collina d'Oro - Pool - Hot tub - Spa - Pet-friendly 9.2 Wonderful 163 reviews £115 includes taxes & fees 12 Feb - 13 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=7330325&PinnedHotelID=7330325&HadPinnedHotel=true®ionId=-1&adults=2) ![Junior Suite, Terrace, Lake View | Minibar, in-room safe, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/113000000/112640000/112636700/112636609/828f00e8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Swiss Diamond Boutique Hotel La Romantica Melide - Pool - 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Free train station pick-up shuttle - Free uncovered self parking on site - Free uncovered valet parking on site - Limited on-site valet and self parking - Wheelchair-accessible parking available ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:30 AM - 2 restaurants - A bar/lounge - A poolside bar - Couples/private dining ### Restaurants on site - Restaurant Lago - Restaurant Panorama ### Things to do - 18-hole adjacent golf course - Full-service spa - Golf caddies - Golf carts - Health club - Hot tub - Indoor pool - Sauna - Seasonal outdoor pool - TV in common areas ### Family friendly - In-room babysitting - Indoor pool - Laundry facilities - Seasonal outdoor pool ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 24-hour business centre - Meeting room ### Outdoors - Garden - On a lake - Rooftop terrace ### Full-service spa - 5 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Facials - Manicures/pedicures - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways - Lift - Stair-free path to entrance - Valet for wheelchair-equipped vehicles - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Banquet hall - Designated smoking areas - Fireplace in lobby ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathtub or shower - Bidet - Dressing gowns - Free toiletries - Hair dryer - Slippers - Towels provided ### Entertainment - 40-inch flat-screen TV with satellite channels ### Food and drink - Electric kettle - Free bottled water - Limited room service - Minibar - Tea bags/instant coffee ### More - Air conditioning (climate-controlled) - Desk - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for CHF 90.0 per day. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 4.50 per person, per night. This tax does not apply to children under 15 years of age. - Tourism fee: CHF 0.15 per person, per night We have included all charges provided to us by the property. ### Optional extras - Rollaway bed fee: CHF 90.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards, debit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless transactions are available Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The seasonal pool will be open from June to October Pool access available from 8:00 AM to 7:00 PM Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### National rating Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars. ### Property is also known as Diamond Swiss Hotel Hotel Diamond Swiss Hotel Swiss Diamond Swiss Diamond Hotel Swiss Diamond Resort Olivella Swiss Diamond Vico Morcote Swiss Hotel Diamond Swiss Diamond Hotel Vico Morcote Swiss Diamond Hotel Swiss Diamond Hotel SPA Swiss Diamond & Vico Morcote Swiss Diamond Hotel & SPA Hotel Swiss Diamond Hotel & SPA Vico Morcote Swiss Diamond Hotel & SPA Hotel Vico Morcote ## Frequently asked questions ### Does Swiss Diamond Hotel & SPA have a pool? ### How much does it cost to stay at Swiss Diamond Hotel & SPA? ### Is Swiss Diamond Hotel & SPA pet-friendly? ### How much is parking at Swiss Diamond Hotel & SPA? ### What time is check-in at Swiss Diamond Hotel & SPA? ### What time is check-out at Swiss Diamond Hotel & SPA? ### Where is Swiss Diamond Hotel & SPA located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Swiss Diamond Hotel & SPA Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.0 Location ### 9.2 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 269 8 - Good 117 6 - Okay 32 4 - Poor 8 2 - Terrible 10 ## Reviews ### 10/10 Excellent #### Yulia 30 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful hotel right on the lake ##### Yulia Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Catherine 15 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities We absolutely loved this hotel! The view was beautiful and the area was very peaceful. We stayed on the second floor and had no issues with AC. ##### Catherine Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Vivian 29 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was truly a dream! I will definitely come back to Lugano and stay here. It was raining the entire time but it made the stay more romantic. Gabrielle and the entire staff at Swiss Diamond were/are extremely welcoming and accommodating. The spa was beautiful as well! Very relaxing! Thank you thank you Thank you ![](https://a.travel-assets.com/ugc/hotel-reviews/94347d5a-51e2-4c30-ad28-9e752684962b-1756462976718.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Vivian Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Aryo 18 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent Hotel in a very nice location. ##### Aryo Stayed 4 nights in Jun 2024 ### 10/10 Excellent #### Peter 19 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A lovely place, with amazing staff and scenery. ##### Peter Stayed 2 nights in Apr 2024 ### 8/10 Good #### Avery 28 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location and service ##### Avery Stayed 3 nights in May 2024 ### 10/10 Excellent #### Feniola 20 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Wow…the service and the view of the lake were breath-taking. ##### Feniola Stayed 1 night in Aug 2024 ### 8/10 Good #### Patrice 25 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful view and nice peoples ##### Patrice Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Michael 19 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities An excellent location and exceptional standards. The staff were very friendly and welcoming, they were courteous and knowledgeable. Definitely recommend 👌 ##### Michael Stayed 4 nights in Sep 2024 ### 10/10 Excellent #### Anders 28 Jun 2024 Liked: Cleanliness, staff & service, room comfort #### Nice location and friendly service - a bit outdate Nice location and good service - the hotel is a bit old, but all in all we would come back! ##### Anders Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Fadi 7 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean and made us feel relaxed. ##### Fadi Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### David 7 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing Our planned trip to SDH far exceded our expectations on location, staff, service and amenities. Who highly recommend and cannot wait to visit again. ##### David Stayed 2 nights in Jun 2024 ### 8/10 Good #### Jazza a j a aldabbous 19 Sept 2023 Liked: Staff & service, property conditions & facilities LAKE VIEW ROOM IS BEAUTIFULLY. ##### Jazza a j a aldabbous Stayed 6 nights in Sep 2023 ### 10/10 Excellent #### Aras 5 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities Amazing stay ,definitely 5\* The staff amazing ,drivers sooooo sweet ,they even drop and pick you up from station Really had best time ,definitely comming back again !Really recommend it . ##### Aras Stayed 4 nights in Jun 2024 ### 10/10 Excellent #### Caroline 27 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely find between Morcote and Lugano. Shuttle bus collected us from Lugano train station for an our 2 night stay. We had a very large room overlooking the lake. Everything was clean and well looked after. The staff were very friendly and helpful. The hotel is about 15 minutes walk to Morcote or a bus/shuttle ride away from Lugano. The spa and restaurant were also of high quality. ##### Caroline Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Verified traveller 26 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a small hiccup during check-in regarding the quality of our room, but the staff went above and beyond to ensure we had a pleasant stay. Special thanks to Natalia for her excellent service. Overall, the team made our experience wonderful despite the initial issue. Highly recommended! ##### Verified traveller Stayed 2 nights in Sep 2024 ### 8/10 Good #### Victor 13 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location of this hotel is BEAUTIFUL, the views of the lake are stunning. The staff was extremely friendly and welcoming. The hotel itself can definitely use a few upgrades For 1 the Air conditioner is pretty terrible. It’s pretty much a fan, the room gets pretty warm during the day. At night it’s not terrible but the AC can use an upgrade for sure. Also the furniture and carpets/rugs need to be changed or cleaned thoroughly. Plenty of stains on the carpet and couches. If you plan on being out majority of the day then i would say it’s fine but if you care about appearance and you plan on spending a lot of time in the room then maybe look at other options. Overall I had a good experience The breakfast is pretty good as well. If you’re traveling from over seas I’d recommend renting a car ##### Victor Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### William 23 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic views from our room, overlooking the lake, which was spacious and clean. Staff very helpful with all requests. Had a great gym and spa, with plenty of lovely eating places within Lugano (10 mins away) and just a mile down the road in Morcote. Would definitely return! ##### William Stayed 4 nights in Sep 2023 ### 4/10 Poor #### oleg 29 Jul 2024 Disliked: Staff & service, property conditions & facilities Very disappointing stay. This hotel is so, so far from the 5 stars. Its an old, tired and in desperate need of refurbishing hotel. The service at the front desk is poor. Not rude, but just not friendly, not accommodating and uncaring. You will just get the cold polite indifference. The official hotel check-in is at 3PM and they will not give you the room a minute earlier. Must be the Swiss precision. Certainly not all rooms finish cleaning at the same time as the clock strikes 3 PM. Clean rooms become available as the people check out thru-out the morning and then get cleaned-up. BUT, no matter what, you will have to wait until 3 PM for your room. Even if you get there as the first guest at 10AM. The rules are the rules! They don't care! On the good side, the people at the 6th floor breakfast were very nice, helpful, service with a smile. Our room was large, but the furniture was old and quite beat-up. Curtains are dirty. We paid for the lake front view and our room on the 3rd floor was facing the lake. It was nice, but all lake facing rooms are also facing the main road, where the cars drive with hi speed all day and night and that creates noise in the room. Must say the shower in our room great strong water flow. Free Parking in the front of the hotel is nice, but in some cases they need to take the car keys from you. For us that turned into a very stressful situation,because they could't find our key for 20 mins, which cased us a lot of stress trying not to miss our flight ##### oleg Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Sabrina 13 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property, very friendly and helpful staff. The breakfast buffet was excellent! We had a wonderful time. ![](https://a.travel-assets.com/ugc/hotel-reviews/67a7295b-7c3d-43ea-9c5d-aa986d75a3c0-1760334361643.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1b1f2efc-22f7-4b81-9b94-d77aab7cb05c-1760334363938.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sabrina Stayed 7 nights in Oct 2025 ### 10/10 Excellent #### Aamadi 9 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved this hotel so much I want to move in! Loved it so much, from the bell men to the waitresses. Everything was perfect! ##### Aamadi Stayed 3 nights in Aug 2025 ### 6/10 Okay #### Benny 7 Aug 2025 Liked: Cleanliness, amenities, property conditions & facilities Dining ##### Benny Stayed 1 night in Aug 2025 ### 8/10 Good #### Livio 3 Jul 2025 Liked: Cleanliness, staff & service Staff was excellent. Roberto , Mauro , ##### Livio Stayed 3 nights in Jun 2025 ### 4/10 Poor #### Elizabeth 2 Sept 2025 Disliked: Staff & service, room comfort #### Not a 5 star The 5 star rating system really needs a review and this hotel is a perfect example of why. Bad management, poor communication, terrible resturant service and patchy information given from one guest to another. I could go into every detail but it would take hours. This hotel is a 3 star at best and has alot to do to improve. ##### Elizabeth Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Robert 12 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel! ##### Robert Stayed 1 night in Sep 2022 ## Expedia's Latest Trends ### Hotels > [La Maison Suisse - Döttingen](https://www.expedia.co.uk/Dottingen-Hotels-La-Maison-Suisse-Dottingen.h84093040.Hotel-Information) > > [harry's home Bern-Expo](https://www.expedia.co.uk/Ostermundigen-Hotels-Harrys-Home-Hotel-Apartments.h73016659.Hotel-Information) > > [Arosa Alpine Club - Adults Only](https://www.expedia.co.uk/Arosa-Hotels-ROBINSON-AROSA-Adults-Only.h2911127.Hotel-Information) > > [National Zermatt – Matterhorn Views, Sunnegga Gateway & SPA](https://www.expedia.co.uk/Zermatt-Hotels-Hotel-National.h2805915.Hotel-Information) > > [Vienna House by Wyndham Zur Bleiche Schaffhausen](https://www.expedia.co.uk/Schaffhausen-Hotels-Vienna-House-Zur-Bleiche-Schaffhausen.h7831178.Hotel-Information) > > [Alpen Resort & Spa Zermatt](https://www.expedia.co.uk/Zermatt-Hotels-Alpen-Resort-Zermatt.h20845060.Hotel-Information) > > [Grand Resort Bad Ragaz](https://www.expedia.co.uk/Bad-Ragaz-Hotels-Grand-Resort-Bad-Ragaz.h8517.Hotel-Information) > > [Black Summit Boutique Resort Laax](https://www.expedia.co.uk/Laax-Hotels-Black-Summit-Boutique-Resort-Laax.h101980390.Hotel-Information) > > [La Reserve Geneve Hotel and Spa](https://www.expedia.co.uk/Geneva-Hotels-La-Reserve-Geneve-Hotel-And-Spa.h410.Hotel-Information) > > [Sunstar Hotel Grindelwald](https://www.expedia.co.uk/Grindelwald-Hotels-Sunstar-Hotel-Grindelwald.h177581.Hotel-Information) > > [Eiger Mountain & Soul Resort ](https://www.expedia.co.uk/Grindelwald-Hotels-Eiger-Selfness-Hotel-Zeit-Fur-Mich.h22448.Hotel-Information) > > [Hotel ZERMAMA Zermatt](https://www.expedia.co.uk/Zermatt-Hotels-Hotel-ZERMAMA-Zermatt.h1322100.Hotel-Information) > > [Hotel Dakota](https://www.expedia.co.uk/Meiringen-Hotels-Hotel-Dakota.h59634900.Hotel-Information) > > [TOP SeminarHotel am Aegerisee Unteraegeri](https://www.expedia.co.uk/Unterageri-Hotels-TOP-SeminarHotel-Am-Aegerisee.h991414.Hotel-Information) > > [Grand Hôtel des Bains de Lavey](https://www.expedia.co.uk/Lavey-Morcles-Hotels-Grand-Hotel-Des-Bains-De-Lavey.h20181083.Hotel-Information) > > [7132 Hotel](https://www.expedia.co.uk/Vals-Hotels-7132-Hotel.h14873408.Hotel-Information) > > [Valsana Hotel & Appartements Arosa](https://www.expedia.co.uk/Arosa-Hotels-Valsana-Hotel-Arosa.h20524157.Hotel-Information) > > [HOTEL ENGEL LIESTAL - Business & Lifestyle](https://www.expedia.co.uk/Basel-Hotels-Hotel-Engel-Liestal.h909878.Hotel-Information) > > [Hotel Alpenblick](https://www.expedia.co.uk/Grindelwald-Hotels-Hotel-Alpenblick.h991527.Hotel-Information) > > [Riffelalp Resort 2222m](https://www.expedia.co.uk/Zermatt-Hotels-Riffelalp-Resort-2222m.h551320.Hotel-Information) > > [Boutique Hotel Glacier](https://www.expedia.co.uk/Grindelwald-Hotels-Boutique-Hotel-Glacier.h21559650.Hotel-Information) > > [Dorint Resort & Spa Locarno Riazzino](https://www.expedia.co.uk/Locarno-Hotels-Dorint-Resort-Spa-Locarno-Riazzino.h104812552.Hotel-Information) > > [eco-Chalet in Les Crosets](https://www.expedia.co.uk/Val-DIlliez-Hotels-Eco-Chalet-In-Les-Crosets.h30011509.Hotel-Information) > > [Naco Aparthotel by Arca Spa](https://www.expedia.co.uk/Zermatt-Hotels-Naco-Apartments-Spa.h38186296.Hotel-Information) > > [Everness Hotel & Resort](https://www.expedia.co.uk/Chavannes-De-Bogis-Hotels-Everness-Hotel-Resort.h7747.Hotel-Information) > > [Wellness Hotel Alpenhof](https://www.expedia.co.uk/Zermatt-Hotels-Wellness-Hotel-Alpenhof.h971759.Hotel-Information) > > [Schloss Hotel & Spa Pontresina](https://www.expedia.co.uk/Pontresina-Hotels-Hotel-Schloss-Pontresina-Family-Spa.h4164117.Hotel-Information) > > [Mandarin Oriental Palace, Luzern](https://www.expedia.co.uk/Lucerne-Hotels-Palace-Luzern.h18270.Hotel-Information) > > [Montreux Lake View - The Freddie Mercury residence](https://www.expedia.co.uk/Montreux-Hotels-Montreux-Lake-View-The-Freddie-Mercury-Residence.h30603250.Hotel-Information) ---