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"We spent three nights at the hotel to celebrate our 20th wedding anniversary. We had never been to Vichy. The experience was excellent, the hotel was beautiful and everything was clean and up-to-date. We booked a junior suite, which was lovely. Evening cocktails in the beautiful bar were beautifully served. Our spa treatments were excellent and the facilities are modern and very clean. Highly recommend!"

"Hotel has seen better days. Properly is outdated. One female waitress was excellent in the evening, had an attitude that she is talking to equals. The male waiters and reception employee had an arrogant attitude, although everyone was polite. I speak fluently French but with an accent, maybe that was the reason. Or the fact that we are a gay couple just resonated badly. The morning staff at breakfast and checkout were however excellent, warm and caring, giving a feeling that they genuinely care. "