Viale della Vittoria

The staff was amazing and very helpful. They moved our room after our first night because the people in the room above us were so loud we could hear everything. The rooms are nice but have some drawbacks: in order to have your windows open to get fresh air at night, the room is flooded with all the uplighting surrounding the hotel. The windows have wooden shutters inside which means in order to block out the light, you must close the windows and then close the wooden shutters. Either turn off the floodlights at night or provide some curtains. The walls are also very thin and you can hear everything in the room next to you. We couldn’t get any of the TV apps to work so only had access to Italian TV. Did a fun (but very long) cooking class. The pool area is interesting but not inviting. It’s in a corner in the main area of the courtyard and faces 2 walls so there is no view. Also not very private. There is no lobby bar or any soft seating to relax anywhere. There is also not a set restaurant at the hotel - you have to do a cooking class or a private chef cooking for you (which would be nice but it’s in the cooking class/breakfast room so you have to experience it while a class is going on beside you). It’s a very pretty hotel but not really designed for the best experience for guests.

Great

As soon as you walk in you step back into the 80s. This place needs a facelift and everything else included ASAP. The rooms are ok, the beds are hard! Cold tile flooring everywhere. The ALL INCLUSIVE is the biggest rip off EVER! The food is complete garbage and they only serve pasta and fish so if you don’t eat that you are screwed. If you want something to drink you have to walk from where you are eating and grabbing food to across the hotels lobby and to the bar. The only alcoholic drinks are some cheap wines they have. There are no towels at the pool. Theres a train that takes you to a beautiful beach and honestly that was the only thing making us happy until it broke down and we had to walk back with our 3 yr old twins. The staff at the buffet will watch you like hawks and correct you if you do something they dont approve of. Sicilians are just a whole different breed, I swear. Almost no one here at the hotel speaks English.