Exterior

Reviews of Quality Inn & Suites Vestal Binghamton near University

2.5 out of 5
Quality Inn & Suites Vestal Binghamton near University
4105 Vestal Parkway East, Vestal, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 367 out of 1001 reviews" "
Rating 8 - Good. 364 out of 1001 reviews" "
Rating 6 - Okay. 145 out of 1001 reviews" "
Rating 4 - Poor. 70 out of 1001 reviews" "
Rating 2 - Terrible. 55 out of 1001 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Edward, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 23 May 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

6/10 Okay

Edie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room it's self was okay, the maids are not good, they do not care if the room is up to par, there was dust every where, there was build up of stuff along the walls of the carpets, the scenery was horrible and go to look at weeds so I kept the blinds shut, the bathroom was small and horrible, looked like a 2 year old had been in there playing with plaster. The rooms are a dump and the TV didn't work. The hot breakfast was a joke, not much of a selection. Don't waste your money or time to come here.
Stayed 2 nights in May 2024
Response from Hotel Manager on 21 May 2024
Dear Guest,Thank you for sharing your experience with us. We apologize for falling short of your expectations regarding cleanliness and amenities. Your feedback is valuable, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Sincerely, Hotel Manager

6/10 Okay

Jasmine

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The rooms are old and not clean
Stayed 1 night in Apr 2024
Response from GINA on 20 May 2024
WE STRIVE TO MAKE OUR GUEST STAY COMFORTABLE...PLEASE AT YOUR NEXT VISIT COME TO DESK AND WE WILL TRY AND MOVE TO ANOTHER ROOM. THANK YOU FOR YOUR STAY AND HAVE A NICE DAY.

8/10 Good

Guangyuan

Liked: Cleanliness, staff & service
Nice hotel
Stayed 2 nights in May 2024
Response from Hotel Manager on 20 May 2024
Dear Guangyuan,We're delighted to hear you enjoyed your stay at our hotel! Thank you for your positive feedback, and we hope to welcome you back for another wonderful experience soon.Sincerely, Hotel Manager

10/10 Excellent

Ines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Manager on 15 May 2024
Dear Guest, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager

10/10 Excellent

Laudy, New York

Liked: Staff & service, property conditions & facilities
Great customer service
Stayed 2 nights in May 2024
Response from Hotel Manager on 15 May 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

Kristen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a hidden gem. Clean, affordable, large rooms with a fridge and microwave and the Staff were very friendly. The complimentary breakfast was great as well!
Stayed 1 night in May 2024
Response from hotel manger on 13 May 2024
Dear Guest,Thank you for your review, and we're delighted to hear that you found our hotel to be a hidden gem! We're glad that you enjoyed the cleanliness, affordability, and spaciousness of our rooms, complete with a fridge and microwave. It's wonderful to know that our staff provided friendly service, and we're thrilled that you enjoyed our complimentary breakfast. We appreciate your feedback and hope to welcome you back for another great stay!Sincerely, Hotel Manager

4/10 Poor

Maurice

Shabby, worn furniture. Tiny bathroom. Paper thin walls. Windows right on the parking lot. Can go on an on. Stay away.
Stayed 2 nights in May 2024
Response from hotel manager on 13 May 2024
Dear Guest,Thank you for sharing your feedback, and we apologize for the inconveniences you experienced during your stay. We take your comments seriously and will address the issues you mentioned, such as the worn furniture, small bathroom, thin walls, and proximity to the parking lot. We strive to provide a comfortable and enjoyable experience for all our guests, and we appreciate your input as it helps us improve. If you have any further concerns, please feel free to reach out to our customer service team.Sincerely, Hotel Manager

6/10 Okay

Robert, Fort Lauderdale

Liked: Cleanliness, staff & service
Average property of this brand and category.
Stayed 1 night in May 2024
Response from kale. on 11 May 2024
Thank you for staying with us hope will do better for your future stay.

8/10 Good

Aida

Liked: Cleanliness, staff & service
The room looked clean and neat however the towels looked extremely overused. Should invest in new towels. Also, we didn’t have chargers with us nor did the room have any USB devices.
Stayed 1 night in May 2024
Response from Hotel Manager on 11 May 2024
Dear Guest,Thank you for your feedback. We apologize for the condition of the towels and any inconvenience caused by the lack of USB devices in the room. Your comments are valuable, and we will take them into consideration as we strive to improve our amenities for our guests' comfort. We appreciate your input and hope to welcome you back for a better experience in the future.Sincerely,Hotel Manager

4/10 Poor

Shaikh

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service
Definitely need big help in a front desk
Stayed 1 night in May 2024
Response from Hotel Manager on 11 May 2024
Dear Guest,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced at the front desk. Your feedback is essential, and we will address this issue to ensure better service in the future. Please accept our apologies, and we hope to have the opportunity to improve your experience during your next visit.Sincerely,Hotel Manager

6/10 Okay

Marina

Travelled with family, Business traveller
Suitable location for university access and proximity to bus station.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 10 May 2024
Dear Marina,Thank you for staying with us and for taking the time to leave a review. We're glad to hear that our location worked well for your needs, especially in terms of university access and proximity to the bus station. Your feedback is appreciated, and we hope to welcome you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for the money. Big spacious, very good quality room. Clean and fresh. Highly recommended.👍
Stayed 1 night in May 2024
Response from Hotel Manager on 8 May 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that you found value for your money with our big, spacious, and high-quality room. Ensuring a clean and fresh environment is our priority, and we're delighted that you enjoyed your stay. Your recommendation means the world to us, and we look forward to welcoming you back soon.Sincerely,Hotel Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great bar inside. Stephanie our bartender took very good care of us!
Stayed 1 night in May 2024
Response from Hotel Manager on 7 May 2024
Dear Guest,We're thrilled to hear that you enjoyed our bar and that Stephanie provided you with excellent service during your visit. Your satisfaction is our priority, and we're delighted to have provided you with a great experience. We'll be sure to pass along your compliments to Stephanie. Thank you for your feedback, and we look forward to welcoming you back for another enjoyable visit in the future.Sincerely,Hotel Manager

8/10 Good

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Very Good Service!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 May 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed your experience with us and appreciated our service. Providing excellent service is our top priority, and we're thrilled to know that we met your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

2/10 Terrible

sajed

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place is not a good stay
Stayed 1 night in May 2024
Response from Hotel Manager on 3 May 2024
Dear Guest,We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we regret any disappointment you experienced during your stay. If there are specific issues you'd like to address, please feel free to reach out to us directly so we can make it right. Thank you for your feedback, and we hope to have the opportunity to improve and exceed your expectations in the future.Sincerely,Hotel Manager

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
location was extremely convenient
Stayed 1 night in Apr 2024
Response from Hotel Manager on 3 May 2024
Dear Guest,We're delighted to hear that you found our location extremely convenient! Your satisfaction is our priority, and we're glad that our location met your needs. We hope to welcome you back for another convenient stay in the future.Sincerely,Hotel Manager

6/10 Okay

Steven

Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Steven,Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of expectations. If there are any specific areas where we can improve and earn a higher rating from you in the future, please let us know. Your satisfaction is important to us, and we hope to have the opportunity to better serve you on your next visit.Sincerely,Hotel Manager

6/10 Okay

Yadan

Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 May 2024
Dear Yadan,Thank you for taking the time to review your stay. We apologize for any inconvenience or disappointment you experienced during your time with us. Your feedback is valuable to us, and we will use it to make improvements for future guests. If there are specific areas where we can enhance your experience, please don't hesitate to reach out. We hope to have the opportunity to provide you with a better stay in the future.Sincerely, Hotel Manager

6/10 Okay

Wendell

Travelled with family, Business traveller
Liked: Property conditions & facilities
The shower drain was clogged in Room 210
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,We apologize for the inconvenience caused by the clogged shower drain in Room 210. Your comfort is important to us, and we regret any disruption to your stay. We will address this issue immediately to ensure it is resolved for future guests. Thank you for bringing it to our attention, and we hope to have the opportunity to welcome you back for a more pleasant experience.Sincerely,Hotel Manager

4/10 Poor

Andrew

Disliked: Cleanliness, property conditions & facilities
The room had stained curtains, dirty vents and was, overal, not in very good condition.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,We sincerely apologize for the condition of your room during your stay. Your feedback is important to us, and we take cleanliness and maintenance seriously. Rest assured, we will address the issues you've mentioned promptly to ensure a better experience for our guests in the future. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Manager

4/10 Poor

Jovi Man Sze

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The hotel is little crappy, no elevator. Some guests came back hotel late at night and made a big noise for 20 mins. Won’t come back.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,We apologize for the inconvenience and discomfort you experienced during your stay. It's disappointing to hear that the lack of an elevator and noise disturbance from other guests affected your overall impression of our hotel. We take your feedback seriously and will address these issues to improve the experience for our guests. We understand your decision not to return, but we hope you'll reconsider and give us another chance to provide a more pleasant stay in the future.Sincerely,Hotel Manager

4/10 Poor

carole

Travelled with family
Disliked: Amenities
A little run down
Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Carole,Thank you for your feedback. We apologize if you found our property to be a bit run down. We're continuously working on improvements, and your comments help us identify areas where we can enhance the guest experience. We appreciate your input and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Big room, comfy bed.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Maxine,Thank you for your positive feedback. We're delighted to hear that you enjoyed your stay with us! Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

8/10 Good

Faiza

Travelled with group
Liked: Amenities
Was supposed to get a room with two double beds and a sofa bed. There was no sofa bed
Stayed 1 night in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Faiza,We apologize for the inconvenience you experienced regarding the sofa bed in your room. Your comfort and satisfaction are important to us, and we regret any discrepancies between your expectations and the accommodations provided. Please know that your feedback will be shared with our team to ensure accurate room descriptions and to prevent similar issues in the future. We hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

2/10 Terrible

??

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room for apr 24 2024-apr 25 2024, I can not check-in at 6 am apr 25th 2024.. I just come back to USA from other country by 14h flight. I drove to the Inn from New York City by 4.5 hours. It is almost 6am apr 25th 2024 when I arrive at there. I was told I can not check in because I was too late to check in . They recorded me as “no show”. There was a short lady who is working in the front, she said “ the check-in time is 4pm, not 4am”. I don’t think it is funny, i was so tired. The afternoon (apr 25th 2024) I called them for refund because I don’t even see my room. And then a girl answered me, she said she need to talk to her manager. I waited for her for 4 mins, and then she hang up the phone. So please don’t try to book the Inn. Otherwise you can not check-in your room when you still have 5-6 hours for resting. The worst front desk workers.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,We apologize for the inconvenience and frustration you experienced during your attempted check-in. Your situation is certainly understandable, and we regret that our staff did not handle it with the level of understanding and assistance you deserved. We take your feedback seriously and will address this matter with our team to ensure better service in the future. Please accept our sincere apologies for the inconvenience caused. If there's anything further we can do to assist you, please don't hesitate to contact us.Sincerely,Hotel Manager

2/10 Terrible

Eileen

Disliked: Cleanliness, property conditions & facilities
After a shower sewage water backed up into our sink. Gross. Room smelled awful. Had to change rooms- stuck adjacent to lobby.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Dear Guest,We sincerely apologize for the inconvenience and discomfort you experienced during your stay. The issues you encountered with sewage backup and unpleasant odor are unacceptable, and we understand the impact they had on your experience. We have addressed these concerns with our maintenance and housekeeping teams to ensure that such incidents are prevented in the future. Please accept our sincerest apologies, and we hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely,Hotel Manager

6/10 Okay

Erin

Travelled with family
Disliked: Amenities
Smells unpleasant, no toilet paper in room. Kind of a nursing home smell throughout. Very average.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Dear Guest,We apologize for the unpleasant odor and the lack of toilet paper in your room. Providing a comfortable and clean environment is our priority, and we regret falling short of your expectations. We'll address these issues promptly with our housekeeping team to ensure a better experience for our guests in the future. Your feedback is valuable, and we appreciate your understanding.Sincerely,Hotel Manager

6/10 Okay

John

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked the location, very convenient. The staff was very nice. The room was clean. I did not like the weak wifi, we had difficulties opening the door, it was jammed or the door key cards did not work properly. The toilet wasn’t flushing right. The beds were very small, very uncomfortable for 2 people. It’s unfortunate you don’t have queen bed options.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you appreciated our convenient location, friendly staff, and clean rooms. However, we apologize for the issues you encountered with the wifi, door, toilet, and bed size. Your comments are important to us, and we will address these areas for improvement. We'll also consider your suggestion for queen bed options. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Brian

Stayed 1 night in Apr 2024
Response from Hotel Manager on 5 May 2024
Dear Brian,Thank you for your excellent rating! We're thrilled to hear that you had a great experience during your stay. If there's anything specific that stood out to you or any areas where we can improve further, please let us know. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests. We hope to welcome you back again soon for another fantastic stay.Sincerely,Hotel Manager

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Simple and showing signs of its age but clean and comfortable.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 14 Apr 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel clean and comfortable. While we understand that our property may show signs of its age, we're committed to maintaining a high standard of cleanliness and comfort for our guests. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for another comfortable stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Gillan

Disliked: Cleanliness, staff & service, property conditions & facilities
No AC in room not functional! Send us to their other property first room add a stink of smoke and the window was wide open. Provide us with a second room was ok but my wife slip and fell in the shower due the bathtub add no anti-slipping device at the bottom of the tube.
Stayed 1 night in Apr 2024
Response from Staff at Front Desk on 12 Apr 2024
We are so sorry your stay with us did not meet your expectations. We hope you will come again and give us an opportunity to better meet your needs.

10/10 Excellent

Cara

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice lobby. Good rooms. Loved the shower!
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Cara,Thank you for your stay. We're thrilled to hear that you enjoyed your stay with us! It's wonderful to know that you appreciated our great location, nice lobby, and good rooms. We're especially delighted that you loved the shower - your comfort is important to us, and we're glad we could provide you with a positive experience. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Sophia

Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Sophia,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our priority, and we appreciate you choosing to stay with us. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Sincerely,Hotel Manager

10/10 Excellent

ANDRE

Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear ANDRE,Thank you for your perfect rating! We're delighted to hear that you had a great experience during your stay. Your satisfaction is our priority, and we appreciate you choosing to stay with us. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Sincerely,Hotel Manager

4/10 Poor

Lynn

Travelled with family
Disliked: Amenities, property conditions & facilities
I would not stay here again. The staff was fine, very nice, but the area was super sketchy and felt unsafe, and the hotel itself is very old and run down. Our curtains were broken in places, found a sharp screw on the carpet, the bathroom was very old and run down, dirty around the base of the toilet. Loud people all night long, including screaming baby, slamming doors. Not a good experience.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,We're truly sorry to hear about your disappointing experience during your stay. Providing a safe and comfortable environment is our priority, and it's disheartening to learn that we fell short of your expectations. Your feedback regarding the condition of the hotel and the noise disturbances is concerning, and we will address these issues with our team to ensure improvements are made. We appreciate your comments and apologize for any inconvenience caused. Please know that your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

2/10 Terrible

Arkadiy

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Arkadiy,We apologize for the unsatisfactory experience you had during your stay. Your feedback is important to us, and we take it seriously. We regret that we were unable to meet your expectations, and we apologize for any inconvenience or discomfort you may have experienced. We will address your concerns with our team to ensure improvements are made. Thank you for bringing these issues to our attention, and we hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager

8/10 Good

Gerard

Liked: Cleanliness, staff & service
Nice receptionist.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 30 Mar 2024
Dear Guest,Thank you for your kind words about our receptionist. We're delighted to hear that you had a pleasant interaction with our team member. Providing friendly and attentive service is important to us, and we're glad to know that our staff made a positive impression on your stay. We appreciate your feedback and hope to welcome you back for another enjoyable experience in the future.Sincerely,Hotel Manager

8/10 Good

Bob

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Proximity to college
Stayed 1 night in Mar 2024
Response from Hotel Manager on 24 Mar 2024
Dear Bob,Thank you for your feedback! We're glad to hear that our hotel's proximity to the college was convenient for you. Your satisfaction is important to us, and we appreciate your honesty in providing feedback. If there's anything specific you think we could improve upon to earn that extra star in your next review, please don't hesitate to let us know. We value your support and hope to have the opportunity to welcome you back again in the future! Sincerely, Hotel Manager

4/10 Poor

Lisa

Liked: Amenities
Disliked: Cleanliness
The sheets were clean but smelt like a bad detergent. The curtains closed but left a big gap on the top of the side that caused the bright lights from outside to glare in. The sink was cleaned but not wiped down properly afterwards causing me to feel like the cleaning wasn’t thorough and leaving me uncomfortable.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Mar 2024
Dear Marek,We apologize for the inconvenience you experienced regarding the cleanliness and comfort of your room. Your feedback regarding the scent of the detergent, the gap in the curtains, and the cleanliness of the sink will be shared with our housekeeping team to ensure improvements are made. Please know that we take your comments seriously and strive to provide a more enjoyable stay for our guests. Thank you for bringing these issues to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

8/10 Good

April

Travelled with family
Liked: Staff & service, amenities
The gym needs updating. The rooms were clean. The walls are pretty thin. Could hear everything in the rooms next to me.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear April,Thank you for your feedback. We're glad to hear that you found the rooms clean. We apologize for any inconvenience caused by the thin walls and noise from neighboring rooms. Your comments regarding the gym will be taken into consideration for future updates. We appreciate your input and hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely, Hotel Manager

6/10 Okay

Charles

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Charles, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Fahima

Travelled with family
Liked: Property conditions & facilities
i did not like the Pet in the hotel. Kids did not feel comfortable.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 5 Mar 2024
Dear Fahima,Thank you for your rating and feedback. We apologize for any discomfort caused by pets in the hotel. We understand that some guests may have allergies or concerns about animals, and we'll work to ensure that all guests feel comfortable during their stay. Your satisfaction is important to us, and we appreciate your understanding.Sincerely, Hotel Manager

2/10 Terrible

Anna, Buffalo

Travelled with family
Disliked: Amenities, property conditions & facilities
It was so dirty and poorly kept. Wallpaper peeling in our room, weird brown spots bleeding through white paint on the wood, every drain was clogged, the HVAC did NOT work (it was either off or ran the heat constantly even when we set it to a low temperature)and I'm glad we checked the "complimentary coffee" Keurig because there was a thick layer of slime in the water compartment that surely would've gotten us sick of we used it. The breakfast was also limited and gross. The staff were very nice but I would absolutely never stay there again.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Anna,We're truly sorry for the unsatisfactory conditions you encountered during your stay. Your feedback regarding the cleanliness, maintenance issues, and breakfast quality is deeply concerning and will be addressed immediately with our team. We apologize for the inconvenience caused and appreciate you bringing these matters to our attention. We'll work diligently to ensure a better experience for our guests in the future.Sincerely, Hotel Manager

6/10 Okay

Korinne

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroooms need updating. A lot of people walking down the hall in the middle of night and it was loud.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear Korinne,We apologize for the inconvenience caused by the outdated bathrooms and the disturbance from noise in the hallway during your stay. Please rest assured that we will take your feedback into consideration as we continuously strive to improve our facilities and ensure a more peaceful environment for all our guests. Thank you for bringing these issues to our attention.Sincerely, Hotel Manager

8/10 Good

Philippe

Liked: Staff & service, property conditions & facilities
Good for the price
Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Philippe,Thank you for your feedback. We're pleased to hear that you found our property to be good for the price. We strive to provide value for our guests, and we appreciate your positive acknowledgment. We look forward to welcoming you back for another positive stay at our property.Sincerely, Hotel Manager

10/10 Excellent

Patti

Stayed 3 nights in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Patti,Thank you so much for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Paul,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

10/10 Excellent

Russ

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 18 Feb 2024
Dear Russ, Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel for in town overnight stay. Free breakfast was excellent. Bed was a little springy, I prefer firm. Room was very clean and staff was very friendly and helpful.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 24 Jan 2024
Dear Kathryn,We're glad to hear that you had a very good overnight stay with us and enjoyed the excellent free breakfast. We appreciate your feedback on the bed preference and will keep that in mind. It's great to know that the room was very clean, and the staff was friendly and helpful. Thank you for choosing our hotel, and we look forward to welcoming you back for another positive experience.Sincerely, Hotel Manager